1. Which one of the following is a primary role of an emergency manager?
a. Incident commander.
b. Joint Information Center coordinator.
c. Program coordinator.
d. Shelter manager. ~CORRECT ANSWER~✓✓C
Sample Certification Exam Questions - The Emergency Manager
2. What would the emergency manager's role in mass care be?
a. Distributing emergency supplies.
b. Ensuring the proper organization provides meals.
c. Inspecting temporary housing facilities.
d. Supervising physical security for congregate shelters. ~CORRECT
ANSWER~✓✓B
Sample Certification Exam Questions - The Emergency Manager
3. You are leading and influencing when you are doing all of the following
except __________:
a. Encouraging someone else to assume the leadership role in the group.
b. Establishing partnerships with neighboring communities to share resources.
c. Inviting other members of the emergency management team to discuss
common goals.
,d. Telling them that it is your way or not at all. ~CORRECT ANSWER~✓✓D
Sample Certification Exam Questions - Leadership & Influence, Part 1
4. Effective delegation involves __________.
a. Determining that all credit goes to the team leader.
b. Ensuring that all tasks are equally distributed.
c. Ensuring that the person has the necessary authority to do the job properly.
d. Guaranteeing all employees have a chance to do the same task. ~CORRECT
ANSWER~✓✓C
Sample Certification Exam Questions - Leadership & Influence, Part 1
5. What should a leader do when setting up implementation structures to
facilitate change?
a. Focus on interim systems because there will be time later to deal with long-
term impact.
b. Consider primarily long-term impacts because the short-term will take care of
itself.
c. Include representatives of all key stakeholder groups.
d. Place the greatest emphasis on how the change will impact the highest levels
of management. ~CORRECT ANSWER~✓✓C
Sample Certification Exam Questions - Leadership & Influence, Part 2
6. During times of change, it is important for leaders to ____________:
a. Make sure that they put the right spin on the situation, especially when things
are going badly.
, b. Discourage stakeholders from expressing their misgivings.
c. Explain the situation once, then move on - don't dwell on it.
d. Communicate first through actions, then words. ~CORRECT ANSWER~✓✓D
Sample Certification Exam Questions - Leadership & Influence, Part 2
7. Airing your concerns about taking on a new commitment is likely to:
a. Build trust.
b. Erode trust.
c. Expand your capacity to trust.
d. Reduce your responsibility but enhance your authority. ~CORRECT
ANSWER~✓✓A
Sample Certification Exam Questions - Leadership & Influence, Part 3
8. Demonstrating conviction, courage, compassion, and community can:
a. Be used by a transformational leader to build trust.
b. Diminish your capacity for trusting others.
c. Make you vulnerable to your adversaries.
d. Undermine or erode trust. ~CORRECT ANSWER~✓✓A
Sample Certification Exam Questions - Leadership & Influence, Part 3
9. The emergency manager's role for media relations is to:
(a.) Ensure plans for this function are in place and up-to-date.
(b.) Make all contacts with the media.
a. Incident commander.
b. Joint Information Center coordinator.
c. Program coordinator.
d. Shelter manager. ~CORRECT ANSWER~✓✓C
Sample Certification Exam Questions - The Emergency Manager
2. What would the emergency manager's role in mass care be?
a. Distributing emergency supplies.
b. Ensuring the proper organization provides meals.
c. Inspecting temporary housing facilities.
d. Supervising physical security for congregate shelters. ~CORRECT
ANSWER~✓✓B
Sample Certification Exam Questions - The Emergency Manager
3. You are leading and influencing when you are doing all of the following
except __________:
a. Encouraging someone else to assume the leadership role in the group.
b. Establishing partnerships with neighboring communities to share resources.
c. Inviting other members of the emergency management team to discuss
common goals.
,d. Telling them that it is your way or not at all. ~CORRECT ANSWER~✓✓D
Sample Certification Exam Questions - Leadership & Influence, Part 1
4. Effective delegation involves __________.
a. Determining that all credit goes to the team leader.
b. Ensuring that all tasks are equally distributed.
c. Ensuring that the person has the necessary authority to do the job properly.
d. Guaranteeing all employees have a chance to do the same task. ~CORRECT
ANSWER~✓✓C
Sample Certification Exam Questions - Leadership & Influence, Part 1
5. What should a leader do when setting up implementation structures to
facilitate change?
a. Focus on interim systems because there will be time later to deal with long-
term impact.
b. Consider primarily long-term impacts because the short-term will take care of
itself.
c. Include representatives of all key stakeholder groups.
d. Place the greatest emphasis on how the change will impact the highest levels
of management. ~CORRECT ANSWER~✓✓C
Sample Certification Exam Questions - Leadership & Influence, Part 2
6. During times of change, it is important for leaders to ____________:
a. Make sure that they put the right spin on the situation, especially when things
are going badly.
, b. Discourage stakeholders from expressing their misgivings.
c. Explain the situation once, then move on - don't dwell on it.
d. Communicate first through actions, then words. ~CORRECT ANSWER~✓✓D
Sample Certification Exam Questions - Leadership & Influence, Part 2
7. Airing your concerns about taking on a new commitment is likely to:
a. Build trust.
b. Erode trust.
c. Expand your capacity to trust.
d. Reduce your responsibility but enhance your authority. ~CORRECT
ANSWER~✓✓A
Sample Certification Exam Questions - Leadership & Influence, Part 3
8. Demonstrating conviction, courage, compassion, and community can:
a. Be used by a transformational leader to build trust.
b. Diminish your capacity for trusting others.
c. Make you vulnerable to your adversaries.
d. Undermine or erode trust. ~CORRECT ANSWER~✓✓A
Sample Certification Exam Questions - Leadership & Influence, Part 3
9. The emergency manager's role for media relations is to:
(a.) Ensure plans for this function are in place and up-to-date.
(b.) Make all contacts with the media.
