CPXP Practice Exam 2025 Update COMPREHENSIVE FREQUENTLY
CPXP Practice Exam
TESTED QUESTIONS and verified answers | accurate answers|100%
Study online at https://quizlet.com/_hgx0j7
solved!!
1. During nurse rounding, a moth- Apologize to the mother and thank her for this feedback.
er complains that the white-
board in her childs room is not
always up to date. What is the
best FIRST step for the person
conducting the rounding?
2. A patient, Mrs. Garza, is agitat- We are glad you are here, sorry you had trouble with the
ed as she reaches the registra- directions, please have a seat and we will be with you shortly
tion desk late for her first ap-
pointment. After greeting Mrs.
Garza, which of the following
comments is BEST coming from
the receptionist?
3. A hospital received a letter from The hospital should treat the communication as a grievance
a patient attached to a patient
experience survey requesting a
review of the patients inpatient
stay, given concerns related to
lack of coordinated care among
the providers causing financial
hardship and stress to the family
4. A hospital patient is extremely Listen empathetically to the patient
upset with the communication
from her provider on the plan of
care. What is the BEST strategy
among the following?
5. Is there a timeframe by which a On average, 7 days, unless informed that follow up will be
grievance must be resolved? provided within a stated number of days.
, CPXP Practice Exam
Study online at https://quizlet.com/_hgx0j7
6. When is a grievance considered Patient is provided with written notice that contains the
resolved? name of the organizations contact person, the steps taken
on behalf of the patient, the results of the process and date.
When the patient receives the letter and is satisfied with the
actions taken on his/her behalf the grievance is considered
resolved.
7. Can billing concerns be a griev- Not usually considered
ance?
8. Should I capture info obtained If the patient writes or attaches to the survey and requests
with satisfaction surveys and resolution, than the complaint is a grievance. Other survey
make them grievances? responses are not considered Complaints OR grievances.
9. How many items are on the HC- 29
AHPS survey
10. A standardized approach to VBP (HCAHPS plans a role in hospital payment, through VBP)
gathering, analyzing and report-
ing information on consumers
and patients experiences with
health care services
11. It is important that the data we valid and reliable
collect and present is both
12. Roughly ____% of all data falls 68%
within 1SD +/- of the mean
13. If you include data that falls 95%
within 2SD of the mean, you
should capture roughly ___% of
all responses
CPXP Practice Exam
TESTED QUESTIONS and verified answers | accurate answers|100%
Study online at https://quizlet.com/_hgx0j7
solved!!
1. During nurse rounding, a moth- Apologize to the mother and thank her for this feedback.
er complains that the white-
board in her childs room is not
always up to date. What is the
best FIRST step for the person
conducting the rounding?
2. A patient, Mrs. Garza, is agitat- We are glad you are here, sorry you had trouble with the
ed as she reaches the registra- directions, please have a seat and we will be with you shortly
tion desk late for her first ap-
pointment. After greeting Mrs.
Garza, which of the following
comments is BEST coming from
the receptionist?
3. A hospital received a letter from The hospital should treat the communication as a grievance
a patient attached to a patient
experience survey requesting a
review of the patients inpatient
stay, given concerns related to
lack of coordinated care among
the providers causing financial
hardship and stress to the family
4. A hospital patient is extremely Listen empathetically to the patient
upset with the communication
from her provider on the plan of
care. What is the BEST strategy
among the following?
5. Is there a timeframe by which a On average, 7 days, unless informed that follow up will be
grievance must be resolved? provided within a stated number of days.
, CPXP Practice Exam
Study online at https://quizlet.com/_hgx0j7
6. When is a grievance considered Patient is provided with written notice that contains the
resolved? name of the organizations contact person, the steps taken
on behalf of the patient, the results of the process and date.
When the patient receives the letter and is satisfied with the
actions taken on his/her behalf the grievance is considered
resolved.
7. Can billing concerns be a griev- Not usually considered
ance?
8. Should I capture info obtained If the patient writes or attaches to the survey and requests
with satisfaction surveys and resolution, than the complaint is a grievance. Other survey
make them grievances? responses are not considered Complaints OR grievances.
9. How many items are on the HC- 29
AHPS survey
10. A standardized approach to VBP (HCAHPS plans a role in hospital payment, through VBP)
gathering, analyzing and report-
ing information on consumers
and patients experiences with
health care services
11. It is important that the data we valid and reliable
collect and present is both
12. Roughly ____% of all data falls 68%
within 1SD +/- of the mean
13. If you include data that falls 95%
within 2SD of the mean, you
should capture roughly ___% of
all responses
