PJM 6135 Final Exam Questions with 100%
Correct Expert Verified Detailed Answers
latest updated version 2025
Question 1
pts
The theory of scientific management was proposed by
Peter M. Senge
W. Edwards Deming
Frederick W. Taylor
Philip Crosby
Correct! The theory of scientific management was proposed by Frederick W. Taylor.
Question 2
pts
Listed in the attached file are selected line items from the cost of quality report for Chenco
Ltd for last month. What is Chenco's total prevention and appraisal cost for last
month?
COQ1 - Question.pdf
,Note: Remember to close the file before moving to the next question.
$1,879
$1,940
$1,154
$1,481
Correct! The costs of prevention and appraisal are conformance costs that serve as
financial measures of internal performance. Prevention costs are incurred to prevent
defective output. These costs include preventive maintenance, employee training,
review of equipment design, and evaluation of suppliers. Appraisal costs are
incurred to detect nonconforming out. They embrace such activities as statistical
quality control programs, inspection, and testing. The equipment maintenance cost
of $1,154 is a prevention cost. The product testing cost of $786 is an appraisal cost.
Their sum is $1,940.
Question 3
pts
All of the following are generally included in a cost-of-quality report except
Contingency reserve
Design engineering
, Warranty claims
Supplier evaluations
Correct! A cost-of-quality report includes most costs related to quality, including
the cost of external failure, internal failure, prevention, and appraisal. Contingency
reserve is a fund sets aside to mitigate identified risks and is generally not classified
as a quality cost. It is usually classified as an overhead cost.
Question 4
pts
Which of the following points for management devised by Deming involves top
management committing resources to ensure that the quality job is completed?
Improve leadership
Eliminate work standards
Constantly improve the system
Create constancy of purpose.
Correct! Create constancy of purpose means that management must
commit resources to ensure that the quality job is completed. Creating a
quality organization is not a quick fix.
Correct Expert Verified Detailed Answers
latest updated version 2025
Question 1
pts
The theory of scientific management was proposed by
Peter M. Senge
W. Edwards Deming
Frederick W. Taylor
Philip Crosby
Correct! The theory of scientific management was proposed by Frederick W. Taylor.
Question 2
pts
Listed in the attached file are selected line items from the cost of quality report for Chenco
Ltd for last month. What is Chenco's total prevention and appraisal cost for last
month?
COQ1 - Question.pdf
,Note: Remember to close the file before moving to the next question.
$1,879
$1,940
$1,154
$1,481
Correct! The costs of prevention and appraisal are conformance costs that serve as
financial measures of internal performance. Prevention costs are incurred to prevent
defective output. These costs include preventive maintenance, employee training,
review of equipment design, and evaluation of suppliers. Appraisal costs are
incurred to detect nonconforming out. They embrace such activities as statistical
quality control programs, inspection, and testing. The equipment maintenance cost
of $1,154 is a prevention cost. The product testing cost of $786 is an appraisal cost.
Their sum is $1,940.
Question 3
pts
All of the following are generally included in a cost-of-quality report except
Contingency reserve
Design engineering
, Warranty claims
Supplier evaluations
Correct! A cost-of-quality report includes most costs related to quality, including
the cost of external failure, internal failure, prevention, and appraisal. Contingency
reserve is a fund sets aside to mitigate identified risks and is generally not classified
as a quality cost. It is usually classified as an overhead cost.
Question 4
pts
Which of the following points for management devised by Deming involves top
management committing resources to ensure that the quality job is completed?
Improve leadership
Eliminate work standards
Constantly improve the system
Create constancy of purpose.
Correct! Create constancy of purpose means that management must
commit resources to ensure that the quality job is completed. Creating a
quality organization is not a quick fix.
