WGU C954 Information Technology
Management Question and answers verified to
pass 2025
1. Which data set consumes disk space equal to the B
change in the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
2. A business wants to allow its employees to communi- B
cate online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
3. An organization wants to calculate its sales by region. C
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
4. Which component functions as a computer's working C
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
1/
124
, WGU C954 Information Technology
Management Question and answers verified to
C.pass 2025access memory (RAM)
Random
D. Solid state drive (SSD)
5. What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
6. Which type of network should a company use if
they A want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN
7. Which network topology uses a central hub to which C
all devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
8. Which multiuser operating system originated at C
AT&T's Bell Laboratories?
A. OS X
B. Android
2/
124
, WGU C954 Information Technology
Management Question and answers verified to
C.pass
Unix2025
D. Linux
9. Which lifecycle stage of ITIL focuses on ensuring
that A a business's objectives align with those
of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
10. Why was ITIL developed? D
A. As an assessment tool to be used globally in
the IT industry
B. As a consulting organization to support the
IT in- dustry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
11. Which two subcategories are found within the service AE
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
12. Which IT ethics policy protects a company by outlining A
the corporate guidelines or principles governing on-
3/
124
, WGU C954 Information Technology
Management Question and answers verified to
pass
line 2025
communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
13. What is an example of a best practice in an ethical IT C
use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
14. Which IT ethical policy is violated when an
employee A shares information with non-
employees about an im- pending release of a
new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
15. Which IT ethics policy requires a user to agree to
fol- D low a policy that indicates requirements
for corporate email use, information systems,
and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
4/
124
Management Question and answers verified to
pass 2025
1. Which data set consumes disk space equal to the B
change in the data since it was last captured?
A. Static
B. Snapshot
C. Dynamic
D. Big
2. A business wants to allow its employees to communi- B
cate online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
C. Spreadsheet
D. Email
3. An organization wants to calculate its sales by region. C
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)
4. Which component functions as a computer's working C
memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
1/
124
, WGU C954 Information Technology
Management Question and answers verified to
C.pass 2025access memory (RAM)
Random
D. Solid state drive (SSD)
5. What is a secondary storage medium? C
A. Read-only memory
B. Cache
C. Magnetic tape
D. Random access memory
6. Which type of network should a company use if
they A want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN
7. Which network topology uses a central hub to which C
all devices on the network are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid
8. Which multiuser operating system originated at C
AT&T's Bell Laboratories?
A. OS X
B. Android
2/
124
, WGU C954 Information Technology
Management Question and answers verified to
C.pass
Unix2025
D. Linux
9. Which lifecycle stage of ITIL focuses on ensuring
that A a business's objectives align with those
of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)
10. Why was ITIL developed? D
A. As an assessment tool to be used globally in
the IT industry
B. As a consulting organization to support the
IT in- dustry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry
11. Which two subcategories are found within the service AE
strategy stages?
Choose 2 answers.
A. Demand management
B. Knowledge management
C. Access management
D. Problem management
E. Financial management
12. Which IT ethics policy protects a company by outlining A
the corporate guidelines or principles governing on-
3/
124
, WGU C954 Information Technology
Management Question and answers verified to
pass
line 2025
communications?
A. Social media
B. Information privacy
C. Email privacy
D. Acceptable use
13. What is an example of a best practice in an ethical IT C
use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches
14. Which IT ethical policy is violated when an
employee A shares information with non-
employees about an im- pending release of a
new software application?
A. Intellectual property protection
B. Software pirating
C. Privacy breach
D. Digital rights management
15. Which IT ethics policy requires a user to agree to
fol- D low a policy that indicates requirements
for corporate email use, information systems,
and the Internet?
A. Social media
B. Data retention
C. Working conditions
D. Acceptable use
4/
124
