CompTIA A+ Core 1: 5.1 Troubleshooting
Exam Questions And Answers
Step 1 -
correct answer ✅Identify the problem
Step 1 details -
correct answer ✅- Gather information about the issue
- Get images, videos, and/or log files of the issue
- Reproduce the issue if possible
- Question the user to learn more about the issue
- Identify symptoms, break the issue into smaller pieces
- Determine if anything has changed, between when it was last
working and when the issue began
- Create a backup before making any changes
Step 2 -
correct answer ✅Develop a theory
Step 2 details -
correct answer ✅- Develop a working theory about the issue's root
cause
- Question the obvious, but consider everything
Exam Questions And Answers
Step 1 -
correct answer ✅Identify the problem
Step 1 details -
correct answer ✅- Gather information about the issue
- Get images, videos, and/or log files of the issue
- Reproduce the issue if possible
- Question the user to learn more about the issue
- Identify symptoms, break the issue into smaller pieces
- Determine if anything has changed, between when it was last
working and when the issue began
- Create a backup before making any changes
Step 2 -
correct answer ✅Develop a theory
Step 2 details -
correct answer ✅- Develop a working theory about the issue's root
cause
- Question the obvious, but consider everything
