Questions and Answers
Controlling - ANSW-The task of managers to evaluate how well an organization has achieved its goals and
to take any corrective actions needed to maintain or improve performance is ________.
Human - ANSW-The general abilities to understand, alter, lead, and control the behavior of individuals
and groups are ________ skills.
Empowerment - ANSW-A bank allows its tellers to not only handle deposits and disbursement, but also
distribute traveler's checks and sell certificates of deposit. This is an example of ________.
Effectiveness - ANSW-A measure of the appropriateness of the goals that managers have selected for the
organization to pursue and the degree to which the organization achieves those goals is ________.
right goals to pursue but do a poor job of using resources to achieve these goals - ANSW-Low
efficiency/high effectiveness situations arise when managers choose ________.
planning, organizing, leading, controlling - ANSW-In what order do managers typically perform the
managerial functions?
Motivate, coordinate, and energize individuals and groups - ANSW-Which of the following describes the
essential managerial task of leading in achieving organizational goals?
reporting relationships - ANSW-Organizational structure is the formal system of ________.
stratedy - ANSW-Which of the following refers to a cluster of decisions concerning what organizational
goals to pursue, what actions to take, and how to use resources to achieve these goals?
global - ANSW-Organizations that operate and compete in more than one country are known as
________ organizations.
emotion - ANSW-An intense, relatively short-lived feeling is called a(n) ________.
culture - ANSW-Organizational ________ comprises the shared set of beliefs, expectations, values,
norms, and work routines that influence how members of an organization relate to one another and
work together to achieve organizational goals.
Introverts - ANSW-People who are less inclined toward social interactions and to have a less positive
outlook are known to be ________.
personality traits - ANSW-An individual's enduring tendencies to feel, think, and act in certain ways are
referred to as his/her ________.
negative affectivity - ANSW-The tendency of a person to feel bad emotions and moods, to feel distressed,
and to be critical of oneself and others is called ________.
Agreeableness - ANSW-The tendency to get along well with others is known as ________.
an internal locus of control - ANSW-People who have ________ believe they themselves are responsible
for their own fate; they see their own actions and behaviors as being major and decisive determinants of
important outcomes.
self-esteem - ANSW-________ is the degree to which individuals feel good about themselves and their
capabilities.
achievement - ANSW-________ is the degree to which individuals feel good about themselves and their
capabilities
attitude - ANSW-A(n) ________ is a collection of feelings and beliefs.