NCOA quiz 3 2025 Questions and
Answers
therapeutic communication - ....ANSWER☑️☑️...-knowledge of the individuals
educational background and interests
provides nurse with a starting point for conversation
social communication - ....ANSWER☑️☑️...-small talk, pleasantries, and
conversations about the weather, favorite tv show and news
demonstrates that the nurse thinks of the patient as a real person, not just
patient
symbols - ....ANSWER☑️☑️...-uniform styles and colors help patients
distinguish the various caregivers. non-distinguishing uniforms may be
confusing to the older adult
tone of voice - ....ANSWER☑️☑️...-typically respond to the emotion we
perceive from the tone of voice and may not even hear the words.
body language - ....ANSWER☑️☑️...-most people respond to body language.
nurses must be careful no to create barriers between themselves and their
patients
personal space - ....ANSWER☑️☑️...-refers to how close we allow someone to
get to us before we feel uncomfortable
…FOR STUDY PURPOSES ONLY…©️ 2025 ALL RIGHTS RESERVED…. 1
, public space - ....ANSWER☑️☑️...-12 feet or more away; no real positive or
negative connection with the other person
social space - ....ANSWER☑️☑️...-4 and 12 feet; comfortable distance for a
casual relationship, in which communication is at an impersonal level
gestures - ....ANSWER☑️☑️...-a specific type of nonverbal communication
intended to convey ideas
facial expressions - ....ANSWER☑️☑️...-have been shown to communicate
across cultural and age barriers
eye contact - ....ANSWER☑️☑️...-often interpreted to be a sign of attentiveness
and acceptance
touch - ....ANSWER☑️☑️...-many other adults suffer from touch deprivation.
often difficult and uncomfortable, particularly for young or inexperienced
nurses
empathy - ....ANSWER☑️☑️...-willingness to attempt to understand the unique
world of another person. Putting yourself in another's place to understand
feelings and thinking
aphasia - ....ANSWER☑️☑️...-partial or total loss of the ability to use or
understand words
understands through, words, gestures, writing
direct questioning - ....ANSWER☑️☑️...-too many direct questions can
overwhelm an older person and may block rather than expand communication
tend to yield brief answers, often only a yes or no
confronting - ....ANSWER☑️☑️...-never advisable to confront a highly agitated
or confused person
…FOR STUDY PURPOSES ONLY…©️ 2025 ALL RIGHTS RESERVED…. 2
Answers
therapeutic communication - ....ANSWER☑️☑️...-knowledge of the individuals
educational background and interests
provides nurse with a starting point for conversation
social communication - ....ANSWER☑️☑️...-small talk, pleasantries, and
conversations about the weather, favorite tv show and news
demonstrates that the nurse thinks of the patient as a real person, not just
patient
symbols - ....ANSWER☑️☑️...-uniform styles and colors help patients
distinguish the various caregivers. non-distinguishing uniforms may be
confusing to the older adult
tone of voice - ....ANSWER☑️☑️...-typically respond to the emotion we
perceive from the tone of voice and may not even hear the words.
body language - ....ANSWER☑️☑️...-most people respond to body language.
nurses must be careful no to create barriers between themselves and their
patients
personal space - ....ANSWER☑️☑️...-refers to how close we allow someone to
get to us before we feel uncomfortable
…FOR STUDY PURPOSES ONLY…©️ 2025 ALL RIGHTS RESERVED…. 1
, public space - ....ANSWER☑️☑️...-12 feet or more away; no real positive or
negative connection with the other person
social space - ....ANSWER☑️☑️...-4 and 12 feet; comfortable distance for a
casual relationship, in which communication is at an impersonal level
gestures - ....ANSWER☑️☑️...-a specific type of nonverbal communication
intended to convey ideas
facial expressions - ....ANSWER☑️☑️...-have been shown to communicate
across cultural and age barriers
eye contact - ....ANSWER☑️☑️...-often interpreted to be a sign of attentiveness
and acceptance
touch - ....ANSWER☑️☑️...-many other adults suffer from touch deprivation.
often difficult and uncomfortable, particularly for young or inexperienced
nurses
empathy - ....ANSWER☑️☑️...-willingness to attempt to understand the unique
world of another person. Putting yourself in another's place to understand
feelings and thinking
aphasia - ....ANSWER☑️☑️...-partial or total loss of the ability to use or
understand words
understands through, words, gestures, writing
direct questioning - ....ANSWER☑️☑️...-too many direct questions can
overwhelm an older person and may block rather than expand communication
tend to yield brief answers, often only a yes or no
confronting - ....ANSWER☑️☑️...-never advisable to confront a highly agitated
or confused person
…FOR STUDY PURPOSES ONLY…©️ 2025 ALL RIGHTS RESERVED…. 2
