, Chapter 1. The Exceptional Manager: What You Do,
n n n n n n n
n How You Do It
n n n
TRUE/FALSE n- nWrite n'T' nif nthe nstatement nis ntrue nand n'F' nif nthe nstatement nis nfalse.
1) At ntimes, nto nbe nefficient nin nmanagement nmeans nNOT nusing nresources nin
nthe nmost ncost- neffective nway.
⊚ true
⊚ false
2) Organizations ncan ngain na ncompetitive nadvantage nsimply nby nmatching ntheir
ncompetition nin nterms nof ncutting ncosts nand nresponsiveness n to nemployees.
⊚ true
⊚ false
3) Innovation nin nbusiness nis ndefined nas nseeking nways nto ndeliver nless ncostly
ngoods nbut nin nsimilar nways, nmaintaining nemployee nmorale.
⊚ true
⊚ false
4) Telecommuting nhas nbeen nfound nto nenhance nemployee nsatisfaction nand
nperformance.
⊚ true
⊚ false
,5) Jorge nis ndeveloping na nnew nemployee nschedule nfor nhis nlandscaping nbusiness
ndue nto n the nincrease nin ncustomer ncalls nduring nthe nsummer. nWhile ndoing nthis, nJorge
nis ninvolved nin norganizing.
⊚ true
⊚ false
6) Amber, na ndistrict nmanager nfor na nlarge nrestaurant nchain, nis ncomparing nthe
ngoals nof nher nrestaurants nwith nrecent nsales. nShe nknows nthat ntwo nrestaurants nare
nunderperforming, nso nshe nplans non nmeeting n with nthose nmanagers nto ndiscuss
ncorrective naction; n this nprocess nis n the ncontrolling nmanagerial nfunction.
⊚ true
⊚ false
7) Tia nworks nfor na nline nof nhigh-end nfashion nclothing nstores. nIn nher nrole, nshe
nmakes nstrategic nlong-term ndecisions nabout nher ncompany’s noverall ndirection, nand
nshe ncreates nthe noverall ncorporate ngoals, npolicies, nand nstrategies. nIn nlight nof nthese
ntasks, nTia nmust nbe na nmiddle nmanager.
⊚ true
⊚ false
8) Leonardo nis na ndistrict nmanager nwho noversees nseveral nstore nmanagers nin na
nnational nchain nof nretailers. nLeonardo nreports ndirectly nto nthe nvice npresident nof nstores
nand nmarketing, na nmember nof ntop nmanagement. nLeonardo nis na nmiddle nmanager.
, ⊚ true
⊚ false
9) Mintzberg nconcluded nthat nmanagers nplay nthree nbroad ntypes nof nroles:
ninterpersonal, nanalytical, nand ncritical.
⊚ true
⊚ false
10) It’s nyour nresponsibility nto nmanage nyour ncareer, nbut nothers ncan nalso nmake nit
nhappen.
⊚ true
⊚ false
MULTIPLE nCHOICE n- nChoose nthe none nalternative nthat nbest ncompletes nthe
nstatement nor nanswers nthe nquestion.
11) Which none nof nthe nfollowing nis none nway nto nthink nabout nmanagement?
A) efficiency nin nmotion
B) the nscience nof nhelping npeople
C) the nscience nof naccomplishing nthings
D) the nart nof ngetting nthings ndone nthrough npeople
E) the nscience nof nsynergy
n n n n n n n
n How You Do It
n n n
TRUE/FALSE n- nWrite n'T' nif nthe nstatement nis ntrue nand n'F' nif nthe nstatement nis nfalse.
1) At ntimes, nto nbe nefficient nin nmanagement nmeans nNOT nusing nresources nin
nthe nmost ncost- neffective nway.
⊚ true
⊚ false
2) Organizations ncan ngain na ncompetitive nadvantage nsimply nby nmatching ntheir
ncompetition nin nterms nof ncutting ncosts nand nresponsiveness n to nemployees.
⊚ true
⊚ false
3) Innovation nin nbusiness nis ndefined nas nseeking nways nto ndeliver nless ncostly
ngoods nbut nin nsimilar nways, nmaintaining nemployee nmorale.
⊚ true
⊚ false
4) Telecommuting nhas nbeen nfound nto nenhance nemployee nsatisfaction nand
nperformance.
⊚ true
⊚ false
,5) Jorge nis ndeveloping na nnew nemployee nschedule nfor nhis nlandscaping nbusiness
ndue nto n the nincrease nin ncustomer ncalls nduring nthe nsummer. nWhile ndoing nthis, nJorge
nis ninvolved nin norganizing.
⊚ true
⊚ false
6) Amber, na ndistrict nmanager nfor na nlarge nrestaurant nchain, nis ncomparing nthe
ngoals nof nher nrestaurants nwith nrecent nsales. nShe nknows nthat ntwo nrestaurants nare
nunderperforming, nso nshe nplans non nmeeting n with nthose nmanagers nto ndiscuss
ncorrective naction; n this nprocess nis n the ncontrolling nmanagerial nfunction.
⊚ true
⊚ false
7) Tia nworks nfor na nline nof nhigh-end nfashion nclothing nstores. nIn nher nrole, nshe
nmakes nstrategic nlong-term ndecisions nabout nher ncompany’s noverall ndirection, nand
nshe ncreates nthe noverall ncorporate ngoals, npolicies, nand nstrategies. nIn nlight nof nthese
ntasks, nTia nmust nbe na nmiddle nmanager.
⊚ true
⊚ false
8) Leonardo nis na ndistrict nmanager nwho noversees nseveral nstore nmanagers nin na
nnational nchain nof nretailers. nLeonardo nreports ndirectly nto nthe nvice npresident nof nstores
nand nmarketing, na nmember nof ntop nmanagement. nLeonardo nis na nmiddle nmanager.
, ⊚ true
⊚ false
9) Mintzberg nconcluded nthat nmanagers nplay nthree nbroad ntypes nof nroles:
ninterpersonal, nanalytical, nand ncritical.
⊚ true
⊚ false
10) It’s nyour nresponsibility nto nmanage nyour ncareer, nbut nothers ncan nalso nmake nit
nhappen.
⊚ true
⊚ false
MULTIPLE nCHOICE n- nChoose nthe none nalternative nthat nbest ncompletes nthe
nstatement nor nanswers nthe nquestion.
11) Which none nof nthe nfollowing nis none nway nto nthink nabout nmanagement?
A) efficiency nin nmotion
B) the nscience nof nhelping npeople
C) the nscience nof naccomplishing nthings
D) the nart nof ngetting nthings ndone nthrough npeople
E) the nscience nof nsynergy
