CPXP EXAM STUDY GUIDE/COMPREHENSIVE GUIDE 2025 |
CPXP Exam Study Guide (in progress) - Stewart
QUESTIONS AND CORRECT ANSWERS | ALREADY GRADED A+ |
Study online at https://quizlet.com/_3cfrmg
1. How did the report Hospitals could voluntarily report quality measures starting in 2001- adapting
of quality measures to current state from there
to CMS begin?
2. What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and Systems
3. What are some met- mortality, readmission, complications, hospital associated infections
rics for outcome of
care?
4. Describe "Pay for provide financial incentives to hospitals, physicians, and other providers to
performance" carry out improvement and achieve optimal outcomes for patients
5. What are some rea- Don't know where to complain, afraid of retribution, not worth the trouble
sons patients may
not voice their com-
plaints?
6. What are the IOM Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
six aims of for qual-
ity (established in
2001)
7. What is the IHI triple improve patient experience, improve health of populations, reduce per capita
aim? cost
8. Describe health lit- capacity to obtain, process and understand basic health information needed
eracy to make appropriate health decisions
9. What percentage of 12 %
adults are estimat-
ed to have a profi-
cient health literacy
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
10. Which year was 1980
the American So-
ciety for Hospital
Risk Management
formed?
11. What was the orig- Health Care Financing Administration
inal name for the
CMS
12. What is the defini- Culture exists when its members share values and behaviors that they take for
tion of Culture (Ir- granted
win Press)
13. What is empathy the ability to understand and share the feelings of another
14. What percentage 1%
of CMS reimburse-
ment is dependent
on patient satisfac-
tion scores
15. What are the 4 basic confidence, integrity, pride, passion
needs that should
be met to create an
ideal patient experi-
ence
16. In which year 1965
did hospitals estab-
lish patient advo-
cates and represen-
tatives?
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
17. In which year did 1973
the American hos-
pital association de-
velop patients bill of
rights
18. What is the RATER Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
scale and when was
it developed
19. What are some of Importance of social support, patient/resident education, healing environ-
the key concepts of ment (design- iron curtain)
the Planetree model
20. In which year were 1983
Diagnostic Related
Groups (DRG) intro-
duced?
21. What is the requires hospitals to stabilize any patient who shows up in the ER regardless
Emergency Medical of ability to pay (1986)
Treatment and La-
bor Act (EMTALA)
and when was it es-
tablished
22. When was the 1996
Health Insurance
Portability and Pa-
tient Protection Act
(HIPPA) created?
23. 1999
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
In which year did
the IOM publish the
report "To Err is Hu-
man" regarding the
significance of med-
ical errors
24. What is the IPFCC Institute for patient family-centered care
25. What are some of low return rate, minorities underrepresented
the limitations to
the Press Ganey sur-
veys
26. What is a "Likert" Ex: Very poor, poor, fair, good, very good
scale
27. What is the Hos- first national standardized publicly reported survey of patients perceptions of
pital Consumer As- hospital experience
sessment of Health-
care Providers and
Systems (HCAHPS)
28. What are the main Provide a centralized mechanism for addressing patient concerns, liaison
functions of the Of- between patients and medical providers
fice of Patient Rela-
tions
29. What are the main Understand service gaps through increased complaint capture
goals of the Office of
Patient Relations at Improve complaint resolution time
Rush
CPXP Exam Study Guide (in progress) - Stewart
QUESTIONS AND CORRECT ANSWERS | ALREADY GRADED A+ |
Study online at https://quizlet.com/_3cfrmg
1. How did the report Hospitals could voluntarily report quality measures starting in 2001- adapting
of quality measures to current state from there
to CMS begin?
2. What is HCAHPS Hospital Consumer Assessment of Healthcare Providers and Systems
3. What are some met- mortality, readmission, complications, hospital associated infections
rics for outcome of
care?
4. Describe "Pay for provide financial incentives to hospitals, physicians, and other providers to
performance" carry out improvement and achieve optimal outcomes for patients
5. What are some rea- Don't know where to complain, afraid of retribution, not worth the trouble
sons patients may
not voice their com-
plaints?
6. What are the IOM Safe, time, effective, efficient, equitable, patient-centered (STEEEP)
six aims of for qual-
ity (established in
2001)
7. What is the IHI triple improve patient experience, improve health of populations, reduce per capita
aim? cost
8. Describe health lit- capacity to obtain, process and understand basic health information needed
eracy to make appropriate health decisions
9. What percentage of 12 %
adults are estimat-
ed to have a profi-
cient health literacy
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
10. Which year was 1980
the American So-
ciety for Hospital
Risk Management
formed?
11. What was the orig- Health Care Financing Administration
inal name for the
CMS
12. What is the defini- Culture exists when its members share values and behaviors that they take for
tion of Culture (Ir- granted
win Press)
13. What is empathy the ability to understand and share the feelings of another
14. What percentage 1%
of CMS reimburse-
ment is dependent
on patient satisfac-
tion scores
15. What are the 4 basic confidence, integrity, pride, passion
needs that should
be met to create an
ideal patient experi-
ence
16. In which year 1965
did hospitals estab-
lish patient advo-
cates and represen-
tatives?
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
17. In which year did 1973
the American hos-
pital association de-
velop patients bill of
rights
18. What is the RATER Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s)
scale and when was
it developed
19. What are some of Importance of social support, patient/resident education, healing environ-
the key concepts of ment (design- iron curtain)
the Planetree model
20. In which year were 1983
Diagnostic Related
Groups (DRG) intro-
duced?
21. What is the requires hospitals to stabilize any patient who shows up in the ER regardless
Emergency Medical of ability to pay (1986)
Treatment and La-
bor Act (EMTALA)
and when was it es-
tablished
22. When was the 1996
Health Insurance
Portability and Pa-
tient Protection Act
(HIPPA) created?
23. 1999
, CPXP Exam Study Guide (in progress) - Stewart
Study online at https://quizlet.com/_3cfrmg
In which year did
the IOM publish the
report "To Err is Hu-
man" regarding the
significance of med-
ical errors
24. What is the IPFCC Institute for patient family-centered care
25. What are some of low return rate, minorities underrepresented
the limitations to
the Press Ganey sur-
veys
26. What is a "Likert" Ex: Very poor, poor, fair, good, very good
scale
27. What is the Hos- first national standardized publicly reported survey of patients perceptions of
pital Consumer As- hospital experience
sessment of Health-
care Providers and
Systems (HCAHPS)
28. What are the main Provide a centralized mechanism for addressing patient concerns, liaison
functions of the Of- between patients and medical providers
fice of Patient Rela-
tions
29. What are the main Understand service gaps through increased complaint capture
goals of the Office of
Patient Relations at Improve complaint resolution time
Rush
