ISQS 2340 TTU Exam 1 - Benjamin Mitchell test
1. What are the 1. Ensuring security and compliance - Companies can't function without secure
three key areas in and dependable access to data.
which IT depart- 2. Increasing eflciency and productivity - Makes business more eflcient by opti-
ments need to be mizing systems. Streamlining workflows, and making jobs easier.
aligned with busi- 3. Gaining competitive advantage - IT must collaborate with business to leverage
ness needs? emerging technology.
2. Business value in- 1. Increase revenue - The IT organization can be instrumental in helping a company
cludes what spe- achieve more revenue through innovation.
cific things? 2. Decrease cost - IT is the only department that can help every other department
of a company reduce cost or improve productivity.
3. Improve productivity - IT is often the facilitator to improve productivity by
eliminating paper and implementing video conferencing to improve meeting and
training time.
4. Ditterentiate the company - Technology can often ditterentiate a company from
its competition. Companies can then become more competitive and create an
advantage in selling its products and services.
5. Improve client satisfaction - It is much more profitable to keep a client than it is
to replace a client you lose. Major source of revenue comes from existing clients.
3. What does the It's all about the business, not about the technology (manage technology Vs.
bottom line managing the business of IT).
mean?
4. What should IT Does the recommendation provide business value? - When IT managers make
managers think recommendations that deliver business value, senior management sees the IT
about when rec- team as a business partner rather than technical managers.
ommending IT
projects?
5. Why have IT
projects general-
, ISQS 2340 TTU Exam 1 - Benjamin Mitchell test
ly failed over the When IT projects fail, it is usually not because the technology didn't work, but
years? because the changes required at an organizational and employee level weren't
managed ettectively.
6. Investments in Investments in digital are essentially investments in change. It's important to think
"digital" can be in this way because these investment changes in an organization help generate
thought of essen- insight.
tially as invest-
ments in what?
7. What is one tool The Benefits Dependency Network(BDN). This tool seeks to get managers to iden-
the article sug- tify the digital technology changes that they will be required to make, if expected
gests will help im- benefits and outcomes are going to be delivered.
prove the likeli-
hood of IT project
success?
8. What is The Ex- The Base Unit for doing Business (The underlying structure of the socioeconomic
change Transac- world).
tion?
Creating Entity -> The Work ->Others->
9. What are the 1. Firms
three business 2. Industries
units in The Ex- 3. Economies
change Transac-
tion?
10. What are three 1. Informational uncertainty(IU) - No perfect information...e.g., ERP, CRM (a con-
uncertainties the cept termed bounded rationality).
creation process 2. Relational uncertainty(RelU) - Opportunistic behaviors amongst actors...e.g.,
specifically in- buyer/seller ratings, online reviews (a concept termed opportunism).
volves?
1. What are the 1. Ensuring security and compliance - Companies can't function without secure
three key areas in and dependable access to data.
which IT depart- 2. Increasing eflciency and productivity - Makes business more eflcient by opti-
ments need to be mizing systems. Streamlining workflows, and making jobs easier.
aligned with busi- 3. Gaining competitive advantage - IT must collaborate with business to leverage
ness needs? emerging technology.
2. Business value in- 1. Increase revenue - The IT organization can be instrumental in helping a company
cludes what spe- achieve more revenue through innovation.
cific things? 2. Decrease cost - IT is the only department that can help every other department
of a company reduce cost or improve productivity.
3. Improve productivity - IT is often the facilitator to improve productivity by
eliminating paper and implementing video conferencing to improve meeting and
training time.
4. Ditterentiate the company - Technology can often ditterentiate a company from
its competition. Companies can then become more competitive and create an
advantage in selling its products and services.
5. Improve client satisfaction - It is much more profitable to keep a client than it is
to replace a client you lose. Major source of revenue comes from existing clients.
3. What does the It's all about the business, not about the technology (manage technology Vs.
bottom line managing the business of IT).
mean?
4. What should IT Does the recommendation provide business value? - When IT managers make
managers think recommendations that deliver business value, senior management sees the IT
about when rec- team as a business partner rather than technical managers.
ommending IT
projects?
5. Why have IT
projects general-
, ISQS 2340 TTU Exam 1 - Benjamin Mitchell test
ly failed over the When IT projects fail, it is usually not because the technology didn't work, but
years? because the changes required at an organizational and employee level weren't
managed ettectively.
6. Investments in Investments in digital are essentially investments in change. It's important to think
"digital" can be in this way because these investment changes in an organization help generate
thought of essen- insight.
tially as invest-
ments in what?
7. What is one tool The Benefits Dependency Network(BDN). This tool seeks to get managers to iden-
the article sug- tify the digital technology changes that they will be required to make, if expected
gests will help im- benefits and outcomes are going to be delivered.
prove the likeli-
hood of IT project
success?
8. What is The Ex- The Base Unit for doing Business (The underlying structure of the socioeconomic
change Transac- world).
tion?
Creating Entity -> The Work ->Others->
9. What are the 1. Firms
three business 2. Industries
units in The Ex- 3. Economies
change Transac-
tion?
10. What are three 1. Informational uncertainty(IU) - No perfect information...e.g., ERP, CRM (a con-
uncertainties the cept termed bounded rationality).
creation process 2. Relational uncertainty(RelU) - Opportunistic behaviors amongst actors...e.g.,
specifically in- buyer/seller ratings, online reviews (a concept termed opportunism).
volves?
