D353 Task 2 Training Plan – 2025 fully Completed and Passed Submission

WGU D353 – Strategic Training and Development – Task 2 – Complete Training Plan with Evaluation Metric (Passed First Attempt) Description: This document contains a fully completed and passed submission for Task 2 of the WGU D353 course. It outlines a strategic training plan that incorporates training objectives, diverse instructional methods, adult learning and behavioral theories, and post-training evaluation metrics. The plan is tailored for customer service agents and includes detailed justifications and measurable outcomes using sales conversion rates. Keywords: WGU, D353, Task 2, strategic training, training plan, customer service training, adult learning theory, behavioral theory, sales conversion rate, in-person seminar, web-based training, employee development, communication skills, product knowledge