TEST BANK
@yu
Communication in Nursing 8th Edition
@yu @yu @yu @yu
Julia Balzer Riley
@yu @yu
, Table of Contents
@yu @yu
Chapter @yu1: @yuResponsible, @yuAssertive, @yuCaring @yuCommunication @yuin
Nursing @yuChapter @yu2: @yuThe @yuClient-Nurse @yuRelationship: @yuA
@yu
@yu Helping @yuRelationship @yuChapter @yu3: @yuSolving @yuProblems @yuTogether
Chapter @yu4: @yuUnderstanding @yuEach @yuOther: @yuCommunication @yuand
Culture @yuChapter @yu5: @yuDemonstrating @yuWarmth
@yu
Chapter @yu6: @yuShowing
@yu Respect @yuChapter @yu7: @yuBeing
@yu Genuine @yuChapter @yu8:
@yu Being @yuEmpathetic @yuChapter
@yu 9: @yuUsing @yuSelf-Disclosure
@yu Chapter @yu10: @yuBeing
@yu specific @yuChapter @yu11:
@yu Asking @yuQuestions @yuChapter
@yu 12: @yuExpressing @yuOpinions
@yu Chapter @yu13: @yuUsing
@yu Humor
Chapter @yu14: @yuEmbracing @yuthe @yuSpiritual @yuJourney @yuof @yuHealth @yuCaring, @yuMeaning
Making @yuChapter @yu15: @yuRequesting @yuSupport
@yu
Chapter @yu16: @yuOvercoming @yuEvaluation
Anxiety @yuChapter @yu17: @yuWorking @yuwith
@yu
@yu Feedback @yuChapter @yu18: @yuUsing
@yu Relaxation @yutechnique
Chapter @yu19: @yuIncorporating @yuImagery @yuin @yuProfessional @yuPractice @yuand
Self-Care @yuChapter @yu20 @yuIncorporating @yuPositive @yuSelf-Talk
@yu
Chapter @yu21: @ y u Learning @yuto @yuWork @yuTogether @yuin @yuGroups
Chapter @yu22: @yuThe @yuChanging @yuWorld @yuof @yuElectronic
Communication @yuChapter @yu23: @yuLearning @yuConfrontation
@yu
@yu skills
Chapter @yu24: @yuRefusing @yuUnreasonable @yuRequests
Chapter @yu25: @yuCommunicating @yuAssertively @yuand @yuResponsibly @yuwith @yuDistressed @yuClients
and @yuColleagues @yuChapter @yu26: @yuCommunicating @yuAssertively @yuand @yuResponsibly @yuwith
@yu
@yu Aggressive @yuClients @yuand @yuColleagues @yuChapter @yu27: @yuCommunicating @yuAssertively @yuand
@yu Responsibly @yuwith @yuUnpopular @yuClients
Chapter 29:
@yu @yu Communicating at
@yu the
@yu
@yu End-of-Life Chapter
@yu @yu 30: @yu Continuing
@yu the @yuCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene to a nursing assistant.
Which statement if made by the nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you have time? If not, I will
skip my lunch and do it myself.”
b. “You never get your work done and are always on the phone. You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the client now, and you
can go to lunch when you are finished.”
d. “I have important work to complete this morning. You will assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive
rights, avoid irrational beliefs, and use the Describe Express Specify Consequence script
to formulate an assertive response.Describe: “The client needs help with bathing.”
Express and Specify: “I want you to assist the client now.”Consequence: “You can go to
lunch when you are finished.”The other statements are nonassertive or aggressive:“Would
you mind helping the client with a bath when you have time? If not, I will skip my lunch
and do it myself.” is nonassertive, hesitant, and apologetic.“You never get your work
done and are always on the phone. You need to help the client right now with a bath, or I
will write you up.” is aggressive, blaming, and negative.“I have important work to
complete this morning. You will assist the client with a bath. Do not take a break until
you have finished.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p.
6 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective
Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing safe care to clients
who are seriously ill. The nurse manager should suggest which intervention to
effectively help the nurse balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on the unit.
b. Request a transfer to another nursing care unit with patients who are stable.
c. Write down stories in a journal about how caring makes a difference for patients.
d. Use an assertive communication style for every patient–nurse interaction.
ANS:C
, Caring @yuis @yuthe @yumoral @yuideal @yuthat @yuguides @yunurses @yuthrough @yuthe @yucaregiving
@yuprocess. @yuAlthough @yuthere @yuis @yusatisfaction @yuin @yubeing @yutechnologically @yucompetent,
@yuthat @yusatisfaction @yuis @yunot @yuas @yulasting @yuas @yuthe @yusatisfaction @yuderived @yufrom
@yumeaningful @yumoments @yuof @yuconnection @yuwith @yuclients, @yufamily, @yuand
@yucolleagues.DIF: @yuApplication @yuREF: @yup. @yu13 @yuTOP: @yuIntegrated @yuProcess:
@yuCaringMSC: @yuSafe
@yu
Communication in Nursing 8th Edition
@yu @yu @yu @yu
Julia Balzer Riley
@yu @yu
, Table of Contents
@yu @yu
Chapter @yu1: @yuResponsible, @yuAssertive, @yuCaring @yuCommunication @yuin
Nursing @yuChapter @yu2: @yuThe @yuClient-Nurse @yuRelationship: @yuA
@yu
@yu Helping @yuRelationship @yuChapter @yu3: @yuSolving @yuProblems @yuTogether
Chapter @yu4: @yuUnderstanding @yuEach @yuOther: @yuCommunication @yuand
Culture @yuChapter @yu5: @yuDemonstrating @yuWarmth
@yu
Chapter @yu6: @yuShowing
@yu Respect @yuChapter @yu7: @yuBeing
@yu Genuine @yuChapter @yu8:
@yu Being @yuEmpathetic @yuChapter
@yu 9: @yuUsing @yuSelf-Disclosure
@yu Chapter @yu10: @yuBeing
@yu specific @yuChapter @yu11:
@yu Asking @yuQuestions @yuChapter
@yu 12: @yuExpressing @yuOpinions
@yu Chapter @yu13: @yuUsing
@yu Humor
Chapter @yu14: @yuEmbracing @yuthe @yuSpiritual @yuJourney @yuof @yuHealth @yuCaring, @yuMeaning
Making @yuChapter @yu15: @yuRequesting @yuSupport
@yu
Chapter @yu16: @yuOvercoming @yuEvaluation
Anxiety @yuChapter @yu17: @yuWorking @yuwith
@yu
@yu Feedback @yuChapter @yu18: @yuUsing
@yu Relaxation @yutechnique
Chapter @yu19: @yuIncorporating @yuImagery @yuin @yuProfessional @yuPractice @yuand
Self-Care @yuChapter @yu20 @yuIncorporating @yuPositive @yuSelf-Talk
@yu
Chapter @yu21: @ y u Learning @yuto @yuWork @yuTogether @yuin @yuGroups
Chapter @yu22: @yuThe @yuChanging @yuWorld @yuof @yuElectronic
Communication @yuChapter @yu23: @yuLearning @yuConfrontation
@yu
@yu skills
Chapter @yu24: @yuRefusing @yuUnreasonable @yuRequests
Chapter @yu25: @yuCommunicating @yuAssertively @yuand @yuResponsibly @yuwith @yuDistressed @yuClients
and @yuColleagues @yuChapter @yu26: @yuCommunicating @yuAssertively @yuand @yuResponsibly @yuwith
@yu
@yu Aggressive @yuClients @yuand @yuColleagues @yuChapter @yu27: @yuCommunicating @yuAssertively @yuand
@yu Responsibly @yuwith @yuUnpopular @yuClients
Chapter 29:
@yu @yu Communicating at
@yu the
@yu
@yu End-of-Life Chapter
@yu @yu 30: @yu Continuing
@yu the @yuCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
Test Bank
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene to a nursing assistant.
Which statement if made by the nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you have time? If not, I will
skip my lunch and do it myself.”
b. “You never get your work done and are always on the phone. You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the client now, and you
can go to lunch when you are finished.”
d. “I have important work to complete this morning. You will assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive
rights, avoid irrational beliefs, and use the Describe Express Specify Consequence script
to formulate an assertive response.Describe: “The client needs help with bathing.”
Express and Specify: “I want you to assist the client now.”Consequence: “You can go to
lunch when you are finished.”The other statements are nonassertive or aggressive:“Would
you mind helping the client with a bath when you have time? If not, I will skip my lunch
and do it myself.” is nonassertive, hesitant, and apologetic.“You never get your work
done and are always on the phone. You need to help the client right now with a bath, or I
will write you up.” is aggressive, blaming, and negative.“I have important work to
complete this morning. You will assist the client with a bath. Do not take a break until
you have finished.” is aggressive, sarcastic, uncaring, and superior.DIF: Analysis REF: p.
6 TOP: Integrated Process: Communication and Documentation MSC: Safe and Effective
Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing safe care to clients
who are seriously ill. The nurse manager should suggest which intervention to
effectively help the nurse balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on the unit.
b. Request a transfer to another nursing care unit with patients who are stable.
c. Write down stories in a journal about how caring makes a difference for patients.
d. Use an assertive communication style for every patient–nurse interaction.
ANS:C
, Caring @yuis @yuthe @yumoral @yuideal @yuthat @yuguides @yunurses @yuthrough @yuthe @yucaregiving
@yuprocess. @yuAlthough @yuthere @yuis @yusatisfaction @yuin @yubeing @yutechnologically @yucompetent,
@yuthat @yusatisfaction @yuis @yunot @yuas @yulasting @yuas @yuthe @yusatisfaction @yuderived @yufrom
@yumeaningful @yumoments @yuof @yuconnection @yuwith @yuclients, @yufamily, @yuand
@yucolleagues.DIF: @yuApplication @yuREF: @yup. @yu13 @yuTOP: @yuIntegrated @yuProcess:
@yuCaringMSC: @yuSafe
