ICC Exam 1 UPDATED Exam Questions
and CORRECT Answers
Ethnocentrism - CORRECT ANSWER - means seeing our own culture as the center of the
universe and seeing other cultures as insignificant or even inferior
Ethnorelativism - CORRECT ANSWER - means to understand a communication practice
from the other person's culture frame of reference
Mindful Listening - CORRECT ANSWER - in face-validation and power-sharing skill in
attuning to the speaker's verbal and nonverbal messages and responding appropriately and
sensitively
Reframing - CORRECT ANSWER - is the mindful process of using language to change
the way each person defines or thinks about experiences and views the conflict situation
Culture - CORRECT ANSWER - is a learned meaning system that consists of patterns of
traditions, beliefs, values, norms, meanings, and symbols that are passed on from one generation
to the next and are shared to varying degrees by interacting members of a community
Iceberg Metaphor - CORRECT ANSWER - a. Surface-level culture- pop culture
b. Intermediate-level culture- symbols, meanings, and norms
c. Deep-level culture- traditions, beliefs, and values
Popular Culture - CORRECT ANSWER - cultural artifacts or systems that have mass
appeal and that infiltrate our daily life
Symbols - CORRECT ANSWER - sign, artifact, word, gesture or non-verbal behavior that
stands for or reflects something meaningful.
, Meanings - CORRECT ANSWER - interpretations we attach to symbols
Cultural Norms - CORRECT ANSWER - refer to the collective expectation of what
constitutes proper or improper behavior in a given interaction scene
Setting - CORRECT ANSWER - can include the consideration of cultural context or
physical context
Interaction Goal - CORRECT ANSWER - the objective of the meeting
Relationship Expectation - CORRECT ANSWER - how much role formality/informality
or task/social tone you want to forge in the interaction
Cultural Competence Skills - CORRECT ANSWER - refer to the cultural knowledge you
have internalized and the operational skills you are able to apply in the interaction scene
Normative Culture - CORRECT ANSWER - on a communal level, when culture refers to
a patterned way of living by a group of interacting individuals who share a common set of
history, traditions, beliefs, values, and interdependent fate.
Subjective Culture - CORRECT ANSWER - on an individual level, members of a culture
can attach different degrees of importance to these complex ranges and layers of cultural beliefs
and values
Culturally Shared Traditions - CORRECT ANSWER - myths, legends, ceremonies, and
rituals that are passed on from one generation to the net via an oral or written medium
Culturally Shared Beliefs - CORRECT ANSWER - refer to a set of fundamental
assumptions or worldviews that people hold dearly to the next via an oral or written medium
and CORRECT Answers
Ethnocentrism - CORRECT ANSWER - means seeing our own culture as the center of the
universe and seeing other cultures as insignificant or even inferior
Ethnorelativism - CORRECT ANSWER - means to understand a communication practice
from the other person's culture frame of reference
Mindful Listening - CORRECT ANSWER - in face-validation and power-sharing skill in
attuning to the speaker's verbal and nonverbal messages and responding appropriately and
sensitively
Reframing - CORRECT ANSWER - is the mindful process of using language to change
the way each person defines or thinks about experiences and views the conflict situation
Culture - CORRECT ANSWER - is a learned meaning system that consists of patterns of
traditions, beliefs, values, norms, meanings, and symbols that are passed on from one generation
to the next and are shared to varying degrees by interacting members of a community
Iceberg Metaphor - CORRECT ANSWER - a. Surface-level culture- pop culture
b. Intermediate-level culture- symbols, meanings, and norms
c. Deep-level culture- traditions, beliefs, and values
Popular Culture - CORRECT ANSWER - cultural artifacts or systems that have mass
appeal and that infiltrate our daily life
Symbols - CORRECT ANSWER - sign, artifact, word, gesture or non-verbal behavior that
stands for or reflects something meaningful.
, Meanings - CORRECT ANSWER - interpretations we attach to symbols
Cultural Norms - CORRECT ANSWER - refer to the collective expectation of what
constitutes proper or improper behavior in a given interaction scene
Setting - CORRECT ANSWER - can include the consideration of cultural context or
physical context
Interaction Goal - CORRECT ANSWER - the objective of the meeting
Relationship Expectation - CORRECT ANSWER - how much role formality/informality
or task/social tone you want to forge in the interaction
Cultural Competence Skills - CORRECT ANSWER - refer to the cultural knowledge you
have internalized and the operational skills you are able to apply in the interaction scene
Normative Culture - CORRECT ANSWER - on a communal level, when culture refers to
a patterned way of living by a group of interacting individuals who share a common set of
history, traditions, beliefs, values, and interdependent fate.
Subjective Culture - CORRECT ANSWER - on an individual level, members of a culture
can attach different degrees of importance to these complex ranges and layers of cultural beliefs
and values
Culturally Shared Traditions - CORRECT ANSWER - myths, legends, ceremonies, and
rituals that are passed on from one generation to the net via an oral or written medium
Culturally Shared Beliefs - CORRECT ANSWER - refer to a set of fundamental
assumptions or worldviews that people hold dearly to the next via an oral or written medium
