Dell Tech Certification Exam UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER✅✅1.
Unplug the AC adapter & remove primary battery 2. Disconnect coin-cell (CMOS) battery
3.Release the flea power 4.Plug-in the AC adapter.
____provides a quick option to temporarily disable the protection on the system drive for
servicing. - CORRECT ANSWER✅✅suspend encryption
Select the steps involved in unpacking parts. - CORRECT ANSWER✅✅1. Place the box
on a secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid. 2. All parts must be handled by lifting and holding from the edges or
sides. Avoid touching the surface or bottom of the parts.
Identify the primary storage devices. - CORRECT ANSWER✅✅SSD, Ram, and CACHE
When would you run the RMA Shim tool on a Chromebook? - CORRECT
ANSWER✅✅In the event of system board replacement.
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome? -
CORRECT ANSWER✅✅Thorough Mode.
Which of the following are valid steps in launching ePSA diagnostics? - CORRECT
ANSWER✅✅1. Power on the system. Tap the F12 key when the Dell logo appears to
access the one-time boot menu. 2. Use the up and down arrow keys to select Diagnostics on
the menu and press the Enter key."
You are assigned to replace the display of an Inspiron 3521. Identify the correct display size
of the laptop from the model's name. - CORRECT ANSWER✅✅15 Inches.
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS
settings will you change? - CORRECT ANSWER✅✅1. Enable Secure Boot 2. Change
Boot Mode to USFI
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call? - CORRECT ANSWER✅✅Run ePSA or SupportAssist
diagnostics."
Which out of these is a probable point of failure for a no power issue in laptops? - CORRECT
ANSWER✅✅1. Frayed pins 2. AC Adapter
, Which of these is a probable point of failure when troubleshooting monitor issues? -
CORRECT ANSWER✅✅Monitor & Cables
Which of these are a part of the recommended practices while attending service calls? -
CORRECT ANSWER✅✅1. Whenever possible, swap with a good known part to test
functionality. 2. Hard Drive/SSD failures can be confirmed by running ePSA on
SupportAssist.
Which is the easiest way to verify the functionality of motherboard during memory failure? -
CORRECT ANSWER✅✅By removing the memory module.
How should the technicians handle the PCBs while dismantling or repackaging them? -
CORRECT ANSWER✅✅From the edges/sides only without touching any other area
Which of the following is the correct way to trigger BIOS Recovery? - CORRECT
ANSWER✅✅For desktops, power on the system and hold down "CTRL + Esc" Key
If you are attending a service call and see faint white lines on the screen, which process will
you initiate? - CORRECT ANSWER✅✅LCD BIST
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model's name? - CORRECT ANSWER✅✅First Number
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: - CORRECT ANSWER✅✅(1) CPU cover is placed back covering the cpu
socket. (2) ESD bag is used for repackaging.
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service
call. Which section under the service manual will help you get the information about the
Diagnostic LED behavior? - CORRECT ANSWER✅✅troubleshooting
You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the LED
code blinking pattern for this issue? - CORRECT ANSWER✅✅3,1.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - CORRECT ANSWER✅✅If BT Disabled label is present inside the bottom
door or chassis.
A customer is getting a "No bootable device found" message while powering on the system.
Which option under the BIOS would help to fix this issue - CORRECT
ANSWER✅✅Boot configuration
BIOS Recovery from Hard Drive option can be disabled in ____________. - CORRECT
ANSWER✅✅BIOS
Identify the RAID type that enables writing data across multiple hard drives and partitions
each hard drive storage space into 64 KB stripes. - CORRECT ANSWER✅✅Raid 0
ACTUAL QUESTIONS AND CORRECT
ANSWERS
How do you perform a Latitude Self-Heal Recovery? - CORRECT ANSWER✅✅1.
Unplug the AC adapter & remove primary battery 2. Disconnect coin-cell (CMOS) battery
3.Release the flea power 4.Plug-in the AC adapter.
____provides a quick option to temporarily disable the protection on the system drive for
servicing. - CORRECT ANSWER✅✅suspend encryption
Select the steps involved in unpacking parts. - CORRECT ANSWER✅✅1. Place the box
on a secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid. 2. All parts must be handled by lifting and holding from the edges or
sides. Avoid touching the surface or bottom of the parts.
Identify the primary storage devices. - CORRECT ANSWER✅✅SSD, Ram, and CACHE
When would you run the RMA Shim tool on a Chromebook? - CORRECT
ANSWER✅✅In the event of system board replacement.
You want to perform an in-depth test of a device in an Advanced Test in Pre-boot system
diagnostics. Which checkbox in the Advanced test will help you attain the desired outcome? -
CORRECT ANSWER✅✅Thorough Mode.
Which of the following are valid steps in launching ePSA diagnostics? - CORRECT
ANSWER✅✅1. Power on the system. Tap the F12 key when the Dell logo appears to
access the one-time boot menu. 2. Use the up and down arrow keys to select Diagnostics on
the menu and press the Enter key."
You are assigned to replace the display of an Inspiron 3521. Identify the correct display size
of the laptop from the model's name. - CORRECT ANSWER✅✅15 Inches.
You are fixing a computer running on Windows 10 or later and it is not booting. Which BIOS
settings will you change? - CORRECT ANSWER✅✅1. Enable Secure Boot 2. Change
Boot Mode to USFI
You have reached the customer site to replace SSD. What will be your first logical step in
attending this service call? - CORRECT ANSWER✅✅Run ePSA or SupportAssist
diagnostics."
Which out of these is a probable point of failure for a no power issue in laptops? - CORRECT
ANSWER✅✅1. Frayed pins 2. AC Adapter
, Which of these is a probable point of failure when troubleshooting monitor issues? -
CORRECT ANSWER✅✅Monitor & Cables
Which of these are a part of the recommended practices while attending service calls? -
CORRECT ANSWER✅✅1. Whenever possible, swap with a good known part to test
functionality. 2. Hard Drive/SSD failures can be confirmed by running ePSA on
SupportAssist.
Which is the easiest way to verify the functionality of motherboard during memory failure? -
CORRECT ANSWER✅✅By removing the memory module.
How should the technicians handle the PCBs while dismantling or repackaging them? -
CORRECT ANSWER✅✅From the edges/sides only without touching any other area
Which of the following is the correct way to trigger BIOS Recovery? - CORRECT
ANSWER✅✅For desktops, power on the system and hold down "CTRL + Esc" Key
If you are attending a service call and see faint white lines on the screen, which process will
you initiate? - CORRECT ANSWER✅✅LCD BIST
You are at the customer's place to service XPS 9315 system board. Which digit represents the
series of the laptop in the model's name? - CORRECT ANSWER✅✅First Number
To prevent CPU pins from bending or any damage to the motherboard, technicians must
ensure that: - CORRECT ANSWER✅✅(1) CPU cover is placed back covering the cpu
socket. (2) ESD bag is used for repackaging.
Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the service
call. Which section under the service manual will help you get the information about the
Diagnostic LED behavior? - CORRECT ANSWER✅✅troubleshooting
You are at the customer place to fix Vostro 5320 CMOS battery failure. What is the LED
code blinking pattern for this issue? - CORRECT ANSWER✅✅3,1.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode
(SMMM)? - CORRECT ANSWER✅✅If BT Disabled label is present inside the bottom
door or chassis.
A customer is getting a "No bootable device found" message while powering on the system.
Which option under the BIOS would help to fix this issue - CORRECT
ANSWER✅✅Boot configuration
BIOS Recovery from Hard Drive option can be disabled in ____________. - CORRECT
ANSWER✅✅BIOS
Identify the RAID type that enables writing data across multiple hard drives and partitions
each hard drive storage space into 64 KB stripes. - CORRECT ANSWER✅✅Raid 0
