WGU D336 BUSINESS OF IT – APPLICATIONS OA ACTUAL EXAM 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS <BRAND NEW VERSION>

WGU D336 BUSINESS OF IT – APPLICATIONS OA ACTUAL EXAM 2025/2026 COMPLETE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS &lt;BRAND NEW VERSION&gt; 1. Acceptance criteria - ANSWER A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. 2. Agile - ANSWER An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that is typified by collaboration, prioritization, iterative and incremental delivery, and timeboxing. There are several specific methods (or frameworks) that are classed as Agile, such as Scrum, Lean, and Kanban. 3. Architecture management practice - ANSWER The practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another. 4. Integrity - ANSWER A security objective that ensures information is only modified by authorized personnel and activities. 5. Internal customer - ANSWER A customer who works for the same organization as the service provider. 6. Internet of Things - ANSWER The interconnection of devices via the internet that were not traditionally thought of as IT assets, but now include embedded computing capability and network connectivity. 7. IT asset - ANSWER Any financially valuable component that can contribute to the delivery of an IT product or service. 8. IT asset management practice - ANSWER The practice of planning and managing the full lifecycle of all IT assets. 9. IT infrastructure - ANSWER All of the hardware, software, networks, and facilities that are required to develop, test, deliver, monitor, manage, and support IT services. 10. IT service - ANSWER A service based on the use of information technology. 11. ITIL - ANSWER Best-practice guidance for IT service management. 12. ITIL guiding principles - ANSWER Recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. 13. ITIL service value chain - ANSWER An operating model for service providers that covers all the key activities required to effectively manage products and services. 14. ITIL value chain activity - ANSWER A step of the value chain that an organization takes in the creation of value. 15. Kanban - ANSWER A method for visualizing work, identifying potential blockages and resource conflicts, and managing work in progress. 16. Key performance indicator (KPI) - ANSWER An important metric used to evaluate the success in meeting an objective. 17. Knowledge management practice - ANSWER The practice of maintaining and improving the effective, efficient, and convenient use of information and knowledge across an organization. 18. Known error - ANSWER A problem that has been analysed but has not been resolved. 19. Lean - ANSWER An approach that focuses on improving workflows by maximizing value through the elimination of waste. 20. Lifecycle - ANSWER The full set of stages, transitions, and associated statuses in the life of a service, product, practice, or other entity. 21. Live - ANSWER Refers to a service or other configuration item operating in the live environment. 22. Live environment - ANSWER A controlled environment used in the delivery of IT services to service consumers. 23. Maintainability - ANSWER The ease with which a service or other entity can be repaired or modified. 24. Major incident - ANSWER An incident with significant business impact, requiring an immediate coordinated resolution. 25. Management system - ANSWER Interrelated or interacting elements that establish policy and objectives and enable the achievement of those objectives. 26. Maturity - ANSWER A measure of the reliability, efficiency and effectiveness of an organization, practice, or process. 27. Mean time between failures (MTBF) - ANSWER A metric of how frequently a service or other configuration item fails. 28. Mean time to restore service (MTRS) - ANSWER A metric of how quickly a service is restored after a failure. 29. Measurement and reporting - ANSWER The practice of supporting good decision-making and continual improvement by decreasing levels of uncertainty. 30. Metric - ANSWER A measurement or calculation that is monitored or reported for management and improvement. 31. Minimum viable product (MVP) - ANSWER A product with just enough features to satisfy early customers, and to provide feedback for future product development. 32. Mission - ANSWER A short but complete description of the overall purpose and intentions of an organization. 33. Model - ANSWER A representation of a system, practice, process, service, or other entity that is used to understand and predict its behaviour and relationships. 34. Modelling - ANSWER The activity of creating, maintaining, and utilizing models. 35. Monitoring - ANSWER Repeated observation of a system, practice, process, service, or other entity to detect events and to ensure that the current status is known. 36. Monitoring and event management practice - ANSWER The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events. 37. Obtain/build - ANSWER The value chain activity that ensures service components are available when and where they are needed, and that they meet agreed specifications. 38. Operation - ANSWER The routine running and management of an activity, product, service, or other configuration item. 39. Operational technology - ANSWER The hardware and software solutions that detect or cause changes in physical processes through direct monitoring and/or control of physical devices such as valves, pumps, etc. 40. Organization - ANSWER A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives. 41. Organizational change management practice - ANSWER The practice of ensuring that changes in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes. 42. Organizational resilience - ANSWER The ability of an organization to anticipate, prepare for, respond to, and adapt to unplanned external influences. 43. Organizational velocity - ANSWER The speed, effectiveness, and efficiency with which an organization operates. Organizational velocity influences time to market, quality, safety, costs, and risks. 44. Organizations and people - ANSWER One of the four dimensions of service management. It ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model. 45. Outcome - ANSWER A result for a stakeholder enabled by one or more outputs. 46. Output - ANSWER A tangible or intangible deliverable of an activity. 47. Outsourcing - ANSWER The process of having external suppliers provide products and services that were previously provided internally. 48. Partners and suppliers - ANSWER One of the four dimensions of service management. It encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services. 49. Partnership - ANSWER A relationship between two organizations that involves working closely together to achieve common goals and objectives. 50. Performance - ANSWER A measure of what is achieved or delivered by a system, person, team, practice, or service. 51. Pilot - ANSWER A test implementation of a service with a limited scope in a live environment. 52. Which dimension of service management is "concerned with how the various parts of an organization work in an integrated and coordinated way to enable value creation through products and services"? a. Partners and suppliers b. Value streams and processes c. Organizations and people d. Information and technology - ANSWER b. Value streams and processes 53. A __________ is a series of steps an organization uses to create and deliver products and services to a service consumer. a. process b. value chain c. value stream d. service - ANSWER b. value chain 54. Which statement regarding IT asset management is INCORRECT? a. IT asset management assists with optimizing resources. b. IT asset management keeps inventory data in an asset register. c. IT asset management develops and manages appropriate Operational Level Agreements (OLAs). d. IT asset management contains data about assets, along with their related costs and contracts. - ANSWER c. IT asset management develops and manages appropriate Operational Level Agreements (OLAs). 55. Which of the following are considered examples of configuration items (CIs)? 1. Applications 2. Hardware 3. Contracts 4. Personnel a. Option 1 and 2 b. All of the options c. Options 1, 2, and 4 d. Options 1, 2, and 3 - ANSWER b. All of the options 56. Your organization is concerned with the lack of trend analysis of incident records. With which management practice would this cause an issue? a. Service level management b. Monitoring and event management c. Problem management d. Incident management - ANSWER c. Problem management 57. Which value chain activity ensures that service components are available when and where they are needed and meet agreed specifications? a. Improve b. Deliver and support c. Obtain/build d. Design and transition - ANSWER c. Obtain/build 58. Your company is currently spending $1.2 million per year on energy to run its data center. The new CEO of the company wants the organization to become more environmentally friendly and reduce its energy consumption from commercial power sources such as coal and nuclear energy. To support this initiative, the IT Director has created a goal of reducing the power consumption in the data center to less than $1 million next year. In which step of the continual service model would the IT Director create this goal? a. What is the vision b. How do we get there c. Where do we want to be d. Where are we now - ANSWER c. Where do we want to be 59. What is a standard change? a. A change that is assessed, authorized, and scheduled as part of 'continual improvement' b. A change that is routine in nature, is fully documented, and the risks are well understood c. A change that needs to be assessed, authorized, and scheduled by a change authority d. A change that doesn't need risk assessment because it is required to resolve an incident - ANSWER b. A change that is routine in nature, is fully documented, and the risks are well understood 60. You are part of a team configuring a brand new email server. You want to get permission to install the server on the corporate network to continue your configuration and testing. Which type of change should you initiate? a. Standard b. Normal c. Emergency d. Routine - ANSWER b. Normal 61. What should NOT be included in incident management? a. A formal process for logging and managing incidents b. Detailed procedures on how to diagnose, investigate, and resolve incidents c. Techniques for making investigation and diagnosis more efficient d. Scripts for the collection of information during initial contact with a user - ANSWER b. Detailed procedures on how to diagnose, investigate, and resolve incidents