Wellcare 2025 Mastery Test 2025 update|comprehensive
questions and verified answers (complete solutions) GRADE
A+!!
During an appointment, you may not discuss any products not agreed to in advance by the
beneficiary.
A. True
!@#$!@#&^%
B. False - (ANSWERS)True
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
A. Prior to
B. During
C. After - (ANSWERS)A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
Select one:
True
False - (ANSWERS)True
Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (Formal & Informal).
Select one:
True
False - (ANSWERS)False
Which of the following actions are you required to do when contacted regarding an allegation
of noncompliant activity?
A. Speak with the investigator as quickly as possible.
B. Answer all questions honestly and completely.
C. Offer information and documents important to the investigation.
D. All of the above - (ANSWERS)D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for
quality are:
A. Member Satisfaction/Experience
B. Complaints
C. Rapid Disenrollment
D. All of the above - (ANSWERS)D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing.
, Wellcare 2025 Mastery Test 2025 update|comprehensive
questions and verified answers (complete solutions) GRADE
A+!!
Select one:
True
!@#$!@#&^%
False - (ANSWERS)True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False - (ANSWERS)True
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
Select one:
True
False - (ANSWERS)True
A grievance request, or any evidence concerning a grievance, must be filed orally or in writing
no later than _____ calendar days from the date of the event or the date the member is made
aware of the issue.
A. 30
B. 45
C. 60
D. 90 - (ANSWERS)C. 60
Any request or distribution of PHI should contain only the minimum amount of PHI required to
complete the intended task.
Select one:
True
False - (ANSWERS)True
Beneficiary-facing content that includes generic or plan-specific product or benefit information
must be submitted for review and CMS submission, as well as acceptance or approval, prior to
distribution.
Select one:
True
False - (ANSWERS)True
questions and verified answers (complete solutions) GRADE
A+!!
During an appointment, you may not discuss any products not agreed to in advance by the
beneficiary.
A. True
!@#$!@#&^%
B. False - (ANSWERS)True
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
A. Prior to
B. During
C. After - (ANSWERS)A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
Select one:
True
False - (ANSWERS)True
Wellcare does not need to be informed of all marketing/sales events at which plans or materials
will be presented or distributed (Formal & Informal).
Select one:
True
False - (ANSWERS)False
Which of the following actions are you required to do when contacted regarding an allegation
of noncompliant activity?
A. Speak with the investigator as quickly as possible.
B. Answer all questions honestly and completely.
C. Offer information and documents important to the investigation.
D. All of the above - (ANSWERS)D. All of the above
Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for
quality are:
A. Member Satisfaction/Experience
B. Complaints
C. Rapid Disenrollment
D. All of the above - (ANSWERS)D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing.
, Wellcare 2025 Mastery Test 2025 update|comprehensive
questions and verified answers (complete solutions) GRADE
A+!!
Select one:
True
!@#$!@#&^%
False - (ANSWERS)True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False - (ANSWERS)True
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
Select one:
True
False - (ANSWERS)True
A grievance request, or any evidence concerning a grievance, must be filed orally or in writing
no later than _____ calendar days from the date of the event or the date the member is made
aware of the issue.
A. 30
B. 45
C. 60
D. 90 - (ANSWERS)C. 60
Any request or distribution of PHI should contain only the minimum amount of PHI required to
complete the intended task.
Select one:
True
False - (ANSWERS)True
Beneficiary-facing content that includes generic or plan-specific product or benefit information
must be submitted for review and CMS submission, as well as acceptance or approval, prior to
distribution.
Select one:
True
False - (ANSWERS)True
