AT&T TKT II INFORMATION QUESTIONS
WITH 100% CORRECT ANSWERS.
When are customers are CHARED for the sales tax on each phone ordered?
Once it ships from the AT&T warehouse
to find the per day cost of a plan, divide the monthly cost without any discounts by _
30
how are AT&T national device promotion (premium trade-in, tiered offer, etc.) credits
applied to an AT&T wireless bill?
over an installment
Which promotions can the Appreciation Offer stack with?
Switch and Tiered offer
what is the best plan for someone who liked to watch movies at home and on the go, needs
the fastest data, and needs to use the hotspot feature regularly?
Premium PL
which promotion is exclusive to customers shopping with you?
Port-in switcher offer
What are the basics of Premium PL?
unlimited data not slowed down, 60GB of hotspot data, unlimited talk in 200+ Latin American
countries, mexico, and Canada
What are the basics of Extra EL?
unlimited data but slows after 75GB, 30GB of hotspot data, talk in mexico and canada
What are the basics of Starter SL?
unlimited data but slows quicker without priority, 5GB of hotspot data, talk in mexico and
canada
, John, sam, Mary, and Daniel are thinking of switching to AT&T on the same bill. John
runs his own clothing store, sam is a nurse, Mary is a graphic designer, Daniel is a
construction contractor. To qualify for the AT&T Appreciation Offer, who MUST be the
account holder?
Sam
who is qualified for the Appreciation Offer?
discounts for military/veterans, teachers, nurses
the customer that qualifies for the appreciation offer must be the __
Account holder
if a customer sends their trade-in after 30 days, what happens?
customer will not receive promotion credits
when helping process a trade-in offer for a customer, you should always choose the correct
__ in the promotions drop down list.
Promotion
what is the minimum trade-in value required to participate in the IPHONE PREMIUM
TRADE-IN OFFER and receive $350 in bill credits?
$35
all AT&T advertising pricing includes what?
$10 auto pay paperless billing discount
what Unlimited Your Way plan recommendation allows you to move to a higher or lower
plan depending on the customer's usage?
Extra EL
How much hotspot is included in Unlimited Extra EL
30GB
WITH 100% CORRECT ANSWERS.
When are customers are CHARED for the sales tax on each phone ordered?
Once it ships from the AT&T warehouse
to find the per day cost of a plan, divide the monthly cost without any discounts by _
30
how are AT&T national device promotion (premium trade-in, tiered offer, etc.) credits
applied to an AT&T wireless bill?
over an installment
Which promotions can the Appreciation Offer stack with?
Switch and Tiered offer
what is the best plan for someone who liked to watch movies at home and on the go, needs
the fastest data, and needs to use the hotspot feature regularly?
Premium PL
which promotion is exclusive to customers shopping with you?
Port-in switcher offer
What are the basics of Premium PL?
unlimited data not slowed down, 60GB of hotspot data, unlimited talk in 200+ Latin American
countries, mexico, and Canada
What are the basics of Extra EL?
unlimited data but slows after 75GB, 30GB of hotspot data, talk in mexico and canada
What are the basics of Starter SL?
unlimited data but slows quicker without priority, 5GB of hotspot data, talk in mexico and
canada
, John, sam, Mary, and Daniel are thinking of switching to AT&T on the same bill. John
runs his own clothing store, sam is a nurse, Mary is a graphic designer, Daniel is a
construction contractor. To qualify for the AT&T Appreciation Offer, who MUST be the
account holder?
Sam
who is qualified for the Appreciation Offer?
discounts for military/veterans, teachers, nurses
the customer that qualifies for the appreciation offer must be the __
Account holder
if a customer sends their trade-in after 30 days, what happens?
customer will not receive promotion credits
when helping process a trade-in offer for a customer, you should always choose the correct
__ in the promotions drop down list.
Promotion
what is the minimum trade-in value required to participate in the IPHONE PREMIUM
TRADE-IN OFFER and receive $350 in bill credits?
$35
all AT&T advertising pricing includes what?
$10 auto pay paperless billing discount
what Unlimited Your Way plan recommendation allows you to move to a higher or lower
plan depending on the customer's usage?
Extra EL
How much hotspot is included in Unlimited Extra EL
30GB
