TIMS EXAM COMPLETE EXAM QUESTIONS AND ANSWERS |
TIM EXAM MIDTERM
ALREADY PASSED | 2025 LATEST!!
Study online at https://quizlet.com/_4hygwd
1. Which of the following options is NOT a part of the loyalty
Service Quality Model?
A. expected service
B. loyalty
C. perceived service quality
D. satisfaction level
2. Labor costs are considerable in many service organiza- true
tions and can exceed 70% of operating costs.
t/f
3. Employees who are trained to follow policies strictly true
may find it difficult to empathize with customers and
meet their needs.
t/f
4. Assurance refers to employees' willingness to help cus- false
tomers and their promptness in providing service.
5. An example of a facilitating good would be ________. brochures
A. concierge services
B. brochures
C. information from a front office clerk
D. service upgrades
6. In the tourism industry, which of the following words hospitality
is inseparable with the word "quality"?
A. courtesy
B. friendliness
C. hospitality
D. responsiveness
, TIM EXAM MIDTERM
Study online at https://quizlet.com/_4hygwd
7. Quality assurance does not depend on the services false
provided by each one of the multiple tourism suppli-
ers.
t/f
8. Flight attendants are considered the first "ambas- false
sador" of a city.
t/f
9. The financial network and clearinghouse that al- ARC
lows travel agencies to sell domestic airline tickets is
________.
A. CRS
B. ARC
C. OTA
D. FIT
10. All of the following are domains of knowledge for event finance
managers EXCEPT?
A. design
B. finance
C. marketing
D. risk management
11. The difference between the price for which travel markup
agencies can obtain the service and the price they can
charge when selling the service is called ________.
A. commission
B. markup
C. discount
D. value-added service
12. false
TIM EXAM MIDTERM
ALREADY PASSED | 2025 LATEST!!
Study online at https://quizlet.com/_4hygwd
1. Which of the following options is NOT a part of the loyalty
Service Quality Model?
A. expected service
B. loyalty
C. perceived service quality
D. satisfaction level
2. Labor costs are considerable in many service organiza- true
tions and can exceed 70% of operating costs.
t/f
3. Employees who are trained to follow policies strictly true
may find it difficult to empathize with customers and
meet their needs.
t/f
4. Assurance refers to employees' willingness to help cus- false
tomers and their promptness in providing service.
5. An example of a facilitating good would be ________. brochures
A. concierge services
B. brochures
C. information from a front office clerk
D. service upgrades
6. In the tourism industry, which of the following words hospitality
is inseparable with the word "quality"?
A. courtesy
B. friendliness
C. hospitality
D. responsiveness
, TIM EXAM MIDTERM
Study online at https://quizlet.com/_4hygwd
7. Quality assurance does not depend on the services false
provided by each one of the multiple tourism suppli-
ers.
t/f
8. Flight attendants are considered the first "ambas- false
sador" of a city.
t/f
9. The financial network and clearinghouse that al- ARC
lows travel agencies to sell domestic airline tickets is
________.
A. CRS
B. ARC
C. OTA
D. FIT
10. All of the following are domains of knowledge for event finance
managers EXCEPT?
A. design
B. finance
C. marketing
D. risk management
11. The difference between the price for which travel markup
agencies can obtain the service and the price they can
charge when selling the service is called ________.
A. commission
B. markup
C. discount
D. value-added service
12. false
