BESTLEC
HUMAN RESOURCE MANAGEMENT
EXAM | QUESTIONS & ANSWERS|
LATEST UPDATE
100% Verified Answers
What is the definition and goal of human resources?
C
Correct Answer: The systematic study of the policies, practices, and systems that
LE
influence employees' behavior, attitudes, and performance. The goal is to understand
how to effectively maximize the value of the employee.
ST
Why do we need HR departments?
Correct Answer: to perform administrative tasks, create business partner services,
BE
and be a strategic partner
What is the definition and goal of organizational behavior?
Correct Answer: The study of the actions and attitudes that people exhibit in
organizations. Goal is to be able to understand, explain, predict, and control/shape
human behavior. Based on the contingency approach.
What is total quality management?
Correct Answer: Focus on quality and customer satisfaction
, BESTLEC
1
C
LE
ST
BE
, BESTLEC
Very expensive to implement and requires a long-term commitment in order to achieve
results.
Contingency Approach
Correct Answer: There's no "best approach" The best use of tools and techniques is
driven by unique needs of the situation.
Human Capital
Correct Answer: The potential of a person's KSAOS
C
LE
What does KSAO refer to and give two examples of "O"'s?
Correct Answer: knowledge, skills, abilities, and others (motivation and experience)
ST
Social Capital
Correct Answer: The productive potential of strong, trusting, and cooperative
BE
relationships; synergistic gains from people working together.
SWOT analysis
Correct Answer: a planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats
Internal Analysis
Correct Answer: strengths and weaknesses
HUMAN RESOURCE MANAGEMENT
EXAM | QUESTIONS & ANSWERS|
LATEST UPDATE
100% Verified Answers
What is the definition and goal of human resources?
C
Correct Answer: The systematic study of the policies, practices, and systems that
LE
influence employees' behavior, attitudes, and performance. The goal is to understand
how to effectively maximize the value of the employee.
ST
Why do we need HR departments?
Correct Answer: to perform administrative tasks, create business partner services,
BE
and be a strategic partner
What is the definition and goal of organizational behavior?
Correct Answer: The study of the actions and attitudes that people exhibit in
organizations. Goal is to be able to understand, explain, predict, and control/shape
human behavior. Based on the contingency approach.
What is total quality management?
Correct Answer: Focus on quality and customer satisfaction
, BESTLEC
1
C
LE
ST
BE
, BESTLEC
Very expensive to implement and requires a long-term commitment in order to achieve
results.
Contingency Approach
Correct Answer: There's no "best approach" The best use of tools and techniques is
driven by unique needs of the situation.
Human Capital
Correct Answer: The potential of a person's KSAOS
C
LE
What does KSAO refer to and give two examples of "O"'s?
Correct Answer: knowledge, skills, abilities, and others (motivation and experience)
ST
Social Capital
Correct Answer: The productive potential of strong, trusting, and cooperative
BE
relationships; synergistic gains from people working together.
SWOT analysis
Correct Answer: a planning tool used to analyze an organization's strengths,
weaknesses, opportunities, and threats
Internal Analysis
Correct Answer: strengths and weaknesses
