CPXP Practice Exam
Save
Terms in this set (72)
During nurse Apologize to the mother and thank
rounding, a her for this feedback.
mother
complains that
the whiteboard
in her childs
room is not
always up to
date. What is
the best FIRST
step for the
person
conducting the
rounding?
,A patient, Mrs. We are glad you are here, sorry
Garza, is you had trouble with the
agitated as she directions, please have a seat and
reaches the we will be with you shortly
registration
desk late for her
first
appointment.
After greeting
Mrs. Garza,
which of the
following
comments is
BEST coming
from the
receptionist?
,A hospital The hospital should treat the
received a communication as a grievance
letter from a
patient
attached to a
patient
experience
survey
requesting a
review of the
patients
inpatient stay,
given concerns
related to lack
of coordinated
care among the
providers
causing
financial
hardship and
stress to the
family
, A hospital Listen empathetically to the patient
patient is
extremely upset
with the
communication
from her
provider on the
plan of care.
What is the
BEST strategy
among the
following?
Is there a On average, 7 days, unless
timeframe by informed that follow up will be
which a provided within a stated number of
grievance must days.
be resolved?
Save
Terms in this set (72)
During nurse Apologize to the mother and thank
rounding, a her for this feedback.
mother
complains that
the whiteboard
in her childs
room is not
always up to
date. What is
the best FIRST
step for the
person
conducting the
rounding?
,A patient, Mrs. We are glad you are here, sorry
Garza, is you had trouble with the
agitated as she directions, please have a seat and
reaches the we will be with you shortly
registration
desk late for her
first
appointment.
After greeting
Mrs. Garza,
which of the
following
comments is
BEST coming
from the
receptionist?
,A hospital The hospital should treat the
received a communication as a grievance
letter from a
patient
attached to a
patient
experience
survey
requesting a
review of the
patients
inpatient stay,
given concerns
related to lack
of coordinated
care among the
providers
causing
financial
hardship and
stress to the
family
, A hospital Listen empathetically to the patient
patient is
extremely upset
with the
communication
from her
provider on the
plan of care.
What is the
BEST strategy
among the
following?
Is there a On average, 7 days, unless
timeframe by informed that follow up will be
which a provided within a stated number of
grievance must days.
be resolved?
