[07] Module 7 Quiz - Results X
Attempt 1 of 2
Written Dec 19, 2024 2:15 PM - Dec 19, 2024 3:02 PM
Attempt Score 95/100-95%
Overall Grade (Highest Attempt) 95/100-95%
Question 1 5/ 5 points
Failure to set expectations can lead to
@ professional disappointments and breakdowns in working relationships
(O conflicts in relationships
(O disappointments and feelings of betrayal
(O breakdowns in personal relationships
Question 2 5/ 5 points
Which of the following is an advantage of delivering bad news in person?
, Verbal delivery of a bad-news message requires less time than written
delivery.
O
Compared to written delivery, verbal delivery results in better
documentation of the message.
O
One can effectively clarify and explain the bad news when it is
@®©@
delivered in person.
Verbal delivery of bad news provides directions that bad news
recipients can refer to later.
O
Question 3 O / 5 points
Which of the following describes token appreciation accurately?
(O ltis perceived as a sincere response.
(O ltis generally given with the intent of hurting the feelings of others.
@ Itis an expression of thanks or gratitude for a brilliant idea or request.
(O Itis ayes-but statement to turn down a request.
Question 4 5/ 5 points
Which type of message will probably require the least amount of time for
planning and reviewing?
@ Routine message
(O Persuasive message
(O Bad-news message
(O Crisis communications message
Question 5 5/ 5 points
Attempt 1 of 2
Written Dec 19, 2024 2:15 PM - Dec 19, 2024 3:02 PM
Attempt Score 95/100-95%
Overall Grade (Highest Attempt) 95/100-95%
Question 1 5/ 5 points
Failure to set expectations can lead to
@ professional disappointments and breakdowns in working relationships
(O conflicts in relationships
(O disappointments and feelings of betrayal
(O breakdowns in personal relationships
Question 2 5/ 5 points
Which of the following is an advantage of delivering bad news in person?
, Verbal delivery of a bad-news message requires less time than written
delivery.
O
Compared to written delivery, verbal delivery results in better
documentation of the message.
O
One can effectively clarify and explain the bad news when it is
@®©@
delivered in person.
Verbal delivery of bad news provides directions that bad news
recipients can refer to later.
O
Question 3 O / 5 points
Which of the following describes token appreciation accurately?
(O ltis perceived as a sincere response.
(O ltis generally given with the intent of hurting the feelings of others.
@ Itis an expression of thanks or gratitude for a brilliant idea or request.
(O Itis ayes-but statement to turn down a request.
Question 4 5/ 5 points
Which type of message will probably require the least amount of time for
planning and reviewing?
@ Routine message
(O Persuasive message
(O Bad-news message
(O Crisis communications message
Question 5 5/ 5 points
