lOMoAR cPSD| 16857960
, lOMoAR cPSD| 16857960
UNIVERSITY EXAMINATIONS
May/June 2024
MNB1601
Business Management 1B
70 Marks
Duration 3 Hours
11:30 – 14:30
CONFIDENTIAL
This paper consists of 21 pages.
Use of a non-programmable pocket calculator is permissible.
This examination paper remains the property of the University of South Africa and may not be reproduced or
used in any manner.
Follow these steps to submit your MCQ answers.
1. The answers to the examination MCQ may only be submitted online.
2. Access myUnisa at https://my.unisa.ac.za/portal and login using your student number and myUnisa
password
3. Click on the “myAdmin” tab in the top navigation
4. In the “Assessments” submenu, click on the “Assessment Info” tool in the drop-down list
• A list of all available assessments will display
• Find the corresponding examination assessment number for your module
• Click on the Submit link in the Action column and follow the steps described below.
Step 1: Enter the total number of questions required for the assignment
• Enter the total number of questions for your assignment in the Number of Questions field - for
MNB1601 you will have 70 multiple choice questions
• Click on the Continue button.
Step 2: Fill out multiple-choice question answers
The number of questions requested in the previous step will now be displayed with five answer options next
to each one. Please note that each row represents a question in your assignment.
• Click on the radio button [the small circle] that corresponds to your answer for that question.
• Click on the Continue button to move to step 3.
• If you want to restart the assignment, click on Clear Form to remove all your selections and start from
new.
Step 3: Verify the answers to your multiple-choice assignment
This screen presents a summary of all your answers. Use it as a final check.
• Click on the Continue button to submit your assignment. If you do not click Continue, no submission
action will take place.
• If you want to redo the answers to the assignment, click Back to go back to the previous step.
Step 4: Assessment submission report
This is your proof that your examination answers were successfully submitted. If you do not see this
screen, Unisa has not received your submission.It is advisable to print this page or make a screen capture
for record purposes. A copy of this page will also be emailed to your myLife email account.
, lOMoAR cPSD| 16857960
Each question counts one mark.
OPERATIONS MANAGEMENT
Read the extract taken from "Operations management: Air traffic operations excellence"
(Business Cases, 2nd edition), and then answer questions 1 to 7.
The busiest airspace in Africa is above Johannesburg. Here we have the O.R Tambo
International Airport (ORTIA) cooperating with the Rand and Lanseria airports. The ORTIA
was recently upgraded and improved to accommodate more flights and customers.
1 There are various classification criteria for service providers. ORTIA can be classified
as providing _____________ services.
1 professional
2 mass
3 job
4 continuous
2 ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
3 Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
4 At ORTIA different techniques can be used for capacity planning and control. If ORTIA
decide to use the moving-average demand-forecasting technique, this will
_____________.
, lOMoAR cPSD| 16857960
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operationsmanagement
function to the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
5 Digital technologies such as the Airplane Information Management System (AIMS) tie
airplane systems together with a microprocessor and software. AIMS is an example of
process technology that performs a variety of tasks that were previously performed
manually. To perform the tasks involved in process technology effectively the
operations manager needs to do certain tasks. How many of the following are such
tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
6 Failures in operations processes at ORTIA can occur at any time. If a failure occurs
because the workers go on strike because of wage disputes, this can be classified as a
_____________ failure.
1 supplier
2 facility
3 customer
4 staff
7 Organisations such as ORTIA should have mechanisms in place to detect any failures
which might occur. Which of the following are such mechanisms?
a) Process-monitoring
b) Total quality monitoring
c) Complaints
, lOMoAR cPSD| 16857960
UNIVERSITY EXAMINATIONS
May/June 2024
MNB1601
Business Management 1B
70 Marks
Duration 3 Hours
11:30 – 14:30
CONFIDENTIAL
This paper consists of 21 pages.
Use of a non-programmable pocket calculator is permissible.
This examination paper remains the property of the University of South Africa and may not be reproduced or
used in any manner.
Follow these steps to submit your MCQ answers.
1. The answers to the examination MCQ may only be submitted online.
2. Access myUnisa at https://my.unisa.ac.za/portal and login using your student number and myUnisa
password
3. Click on the “myAdmin” tab in the top navigation
4. In the “Assessments” submenu, click on the “Assessment Info” tool in the drop-down list
• A list of all available assessments will display
• Find the corresponding examination assessment number for your module
• Click on the Submit link in the Action column and follow the steps described below.
Step 1: Enter the total number of questions required for the assignment
• Enter the total number of questions for your assignment in the Number of Questions field - for
MNB1601 you will have 70 multiple choice questions
• Click on the Continue button.
Step 2: Fill out multiple-choice question answers
The number of questions requested in the previous step will now be displayed with five answer options next
to each one. Please note that each row represents a question in your assignment.
• Click on the radio button [the small circle] that corresponds to your answer for that question.
• Click on the Continue button to move to step 3.
• If you want to restart the assignment, click on Clear Form to remove all your selections and start from
new.
Step 3: Verify the answers to your multiple-choice assignment
This screen presents a summary of all your answers. Use it as a final check.
• Click on the Continue button to submit your assignment. If you do not click Continue, no submission
action will take place.
• If you want to redo the answers to the assignment, click Back to go back to the previous step.
Step 4: Assessment submission report
This is your proof that your examination answers were successfully submitted. If you do not see this
screen, Unisa has not received your submission.It is advisable to print this page or make a screen capture
for record purposes. A copy of this page will also be emailed to your myLife email account.
, lOMoAR cPSD| 16857960
Each question counts one mark.
OPERATIONS MANAGEMENT
Read the extract taken from "Operations management: Air traffic operations excellence"
(Business Cases, 2nd edition), and then answer questions 1 to 7.
The busiest airspace in Africa is above Johannesburg. Here we have the O.R Tambo
International Airport (ORTIA) cooperating with the Rand and Lanseria airports. The ORTIA
was recently upgraded and improved to accommodate more flights and customers.
1 There are various classification criteria for service providers. ORTIA can be classified
as providing _____________ services.
1 professional
2 mass
3 job
4 continuous
2 ORTIA had to follow certain stages in the design of their services. Which one of the
following is NOT one of these stages?
1 Screening process
2 Evaluation and improvement
3 Work measurement
4 Concept generation
3 Airport operations planning and control activities are aimed at _____________ .
1 reconciling the provision ability of the operations facility with the demand for
specific services
2 foreseeing how technology can improve a specific operational process
3 screening the concepts based on feasibility
4 generating different ideas for new services
4 At ORTIA different techniques can be used for capacity planning and control. If ORTIA
decide to use the moving-average demand-forecasting technique, this will
_____________.
, lOMoAR cPSD| 16857960
1 be used to evaluate the effect of different capacity plans graphically
2 involve shifting the responsibility for quality from the operationsmanagement
function to the entire business
3 be based on the availability of actual demand data over preceding periods
4 involve upgrading or replacing technology when necessary
5 Digital technologies such as the Airplane Information Management System (AIMS) tie
airplane systems together with a microprocessor and software. AIMS is an example of
process technology that performs a variety of tasks that were previously performed
manually. To perform the tasks involved in process technology effectively the
operations manager needs to do certain tasks. How many of the following are such
tasks?
a) Decide which technology or technologies to use
b) Integrate the new technology with existing operations activities
c) Continually monitor the performance of the technology
d) Upgrade or replace the technology
1 One
2 Two
3 Three
4 Four
6 Failures in operations processes at ORTIA can occur at any time. If a failure occurs
because the workers go on strike because of wage disputes, this can be classified as a
_____________ failure.
1 supplier
2 facility
3 customer
4 staff
7 Organisations such as ORTIA should have mechanisms in place to detect any failures
which might occur. Which of the following are such mechanisms?
a) Process-monitoring
b) Total quality monitoring
c) Complaints
