edition) Instructor Presentation
Change, Challenge & Opportunities - correct anwersAs a supervisor, your actions can result in
liability to the organization and to you personally.
Experiences play a major role in becoming an effective supervisor.
Supervision requires good judgment and the ability to not over-react or under-react.
A healthcare facility is characterized by a rapidly changing environment.
Regulation of the healthcare industry, ongoing managed care mandates, restructuring of
healthcare organizations, impact of technology, and ongoing social and ethical factors.
The Demands of the Security Supervisor Position - correct anwersSupervisors serve as the link
between the higher levels of administration and the employees at the base of an administrative
pyramid.
Physicians do not typically fall into the pyramid, a common complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as a connecting link
between leadership and employees, and maintain good relationships with leaders and
supervisors from other departments.
A customer focus and good technical and professional skills are necessary.
Basic Elements of Supervision - correct anwersNecessary skills:
Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
The performance of the security officers you supervise shows your leadership ability.
The most important factor in being a healthcare security supervisor is honesty and integrity.
,Suggestions for the Effective Supervisor - correct anwersBe flexible - adjust and overcome when
things do not go as planned.
Have a positive attitude about your department, your organization, and your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single indicator of your
supervisory performance."
Chapter 2
Supervisor Responsibilities - correct anwers
Organizational Structure - correct anwersThe size of an organization often determines the
security department's structure. The larger the organization, the more likely security will have
multiple levels of supervision.
Having a champion for the security cause as close as possible to the top executive of the
organization may very well determine the success of the department and, quite importantly, its
funding.
Success in Supervising - correct anwersYour success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates, superiors, and the
organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security decisions in the
organization.
,Labor and labor-related costs amount to more than 93% of all security operating budgets.
Success in Supervising - correct anwersTrust has the most impact on one's ability to successfully
supervise.
Advocate for your employees and do your best to put employees in situations where they are
most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not more, an advocate for
the organization.
Most supervisory work falls into the categories of personnel and tasks.
Key Personnel Responsibilities - correct anwersHiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
Key Supervisory Tasks - correct anwersDocumentation
Often, ability to communicate in writing determines an individual's success as a supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair and equitable for your
staff.
Budgets
Being able to justify staffing needs is important
Other assigned duties
A means to contribute to the growth of the department as well as your own personal and
professional growth.
Policies and procedures
Investigations
Uniforms and equipment
, Keeping an Eye on the Little Things - correct anwersEvery one of us wishes we had a person to
take care of the "little things" that affect us.
Schedules completed in advance, supplies ordered on time, etc.
Keep problems small - address them as they arise.
You will be respected for making a decision and standing by it.
Good supervisors do not happen by accident.
They are a product of hard work, tremendous patience, continuous learning, and a genuine
commitment to staff.
Chapter 3
Employee Relations and Employee Appraisals - correct anwers
Employee Relations - correct anwersEmployee relations are the employer-employee
relationships that promotes morale, motivation, and productivity.
The goal of employee relations is to prevent and resolve employee problems that are a product
of or affect employee work situations.
Management has the responsibility to provide employees with a clear interpretation of the
organization's mission, vision, policies, and goals.
Monthly meetings promote effective employer-to-employee relations.
Employee Recognition - correct anwersFocusing on employee recognition develops an
atmosphere that promotes teamwork, cooperation, innovation, and appreciation for individual
and collective contribution.
Goals of employee recognition
Reinforce desired behaviors in the workplace
Improve staff morale and satisfaction
Increase productivity
Promote teamwork
Reward positive attitudes
Deter negative attitudes
Demonstrate value to the organization
Change, Challenge & Opportunities - correct anwersAs a supervisor, your actions can result in
liability to the organization and to you personally.
Experiences play a major role in becoming an effective supervisor.
Supervision requires good judgment and the ability to not over-react or under-react.
A healthcare facility is characterized by a rapidly changing environment.
Regulation of the healthcare industry, ongoing managed care mandates, restructuring of
healthcare organizations, impact of technology, and ongoing social and ethical factors.
The Demands of the Security Supervisor Position - correct anwersSupervisors serve as the link
between the higher levels of administration and the employees at the base of an administrative
pyramid.
Physicians do not typically fall into the pyramid, a common complicating factor.
The supervisor is responsible to employees, his/her supervisor, to act as a connecting link
between leadership and employees, and maintain good relationships with leaders and
supervisors from other departments.
A customer focus and good technical and professional skills are necessary.
Basic Elements of Supervision - correct anwersNecessary skills:
Above-average leadership skills
Team-building skills
Good communications skills
Excellent follow-through on projects and special assignments
Regularly demonstrated interpersonal skills
The performance of the security officers you supervise shows your leadership ability.
The most important factor in being a healthcare security supervisor is honesty and integrity.
,Suggestions for the Effective Supervisor - correct anwersBe flexible - adjust and overcome when
things do not go as planned.
Have a positive attitude about your department, your organization, and your profession.
Be technically proficient.
Find time for professional development.
Stay abreast of changes in your local environment and the industry.
"Your ability to create constructive change can be the greatest single indicator of your
supervisory performance."
Chapter 2
Supervisor Responsibilities - correct anwers
Organizational Structure - correct anwersThe size of an organization often determines the
security department's structure. The larger the organization, the more likely security will have
multiple levels of supervision.
Having a champion for the security cause as close as possible to the top executive of the
organization may very well determine the success of the department and, quite importantly, its
funding.
Success in Supervising - correct anwersYour success as a supervisor depends on your ability to:
Make sound, value-based judgments
Be honest, fair, and ethical
Listen with genuine interest
Be accountable—especially when you make a mistake
Make tough decisions
Make timely decisions
Display personal and professional confidence
You must be balanced in the way you interact with staff, subordinates, superiors, and the
organization.
Employees are security's most valuable asset:
Security officers make most of the critical (in-the-moment) security decisions in the
organization.
,Labor and labor-related costs amount to more than 93% of all security operating budgets.
Success in Supervising - correct anwersTrust has the most impact on one's ability to successfully
supervise.
Advocate for your employees and do your best to put employees in situations where they are
most likely to be successful.
As much as you are an advocate for the employee, you are equally, if not more, an advocate for
the organization.
Most supervisory work falls into the categories of personnel and tasks.
Key Personnel Responsibilities - correct anwersHiring the right people, training, and retraining
Giving recognition
Coaching and mentoring
Evaluating performance as an ongoing process
Taking disciplinary action and terminating employees
Dealing flexibly with employees' personal issues
Effective listening is key
Key Supervisory Tasks - correct anwersDocumentation
Often, ability to communicate in writing determines an individual's success as a supervisor.
Scheduling
The schedule must, first, work for your organization and, second, be fair and equitable for your
staff.
Budgets
Being able to justify staffing needs is important
Other assigned duties
A means to contribute to the growth of the department as well as your own personal and
professional growth.
Policies and procedures
Investigations
Uniforms and equipment
, Keeping an Eye on the Little Things - correct anwersEvery one of us wishes we had a person to
take care of the "little things" that affect us.
Schedules completed in advance, supplies ordered on time, etc.
Keep problems small - address them as they arise.
You will be respected for making a decision and standing by it.
Good supervisors do not happen by accident.
They are a product of hard work, tremendous patience, continuous learning, and a genuine
commitment to staff.
Chapter 3
Employee Relations and Employee Appraisals - correct anwers
Employee Relations - correct anwersEmployee relations are the employer-employee
relationships that promotes morale, motivation, and productivity.
The goal of employee relations is to prevent and resolve employee problems that are a product
of or affect employee work situations.
Management has the responsibility to provide employees with a clear interpretation of the
organization's mission, vision, policies, and goals.
Monthly meetings promote effective employer-to-employee relations.
Employee Recognition - correct anwersFocusing on employee recognition develops an
atmosphere that promotes teamwork, cooperation, innovation, and appreciation for individual
and collective contribution.
Goals of employee recognition
Reinforce desired behaviors in the workplace
Improve staff morale and satisfaction
Increase productivity
Promote teamwork
Reward positive attitudes
Deter negative attitudes
Demonstrate value to the organization
