SOLUTION MANUAL Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22 | Complete

SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete

,  TABLE OF CONTENTS
ws ws



Chapterws1:wsIntroduction

Chapterws2:wsStrategy

Chapterws3:wsDesignwsofwsProductswsandwsSe

rviceswsChapterws4:wsProjects

Chapterws5:wsStrategicwsCapacitywsManagem

entwsChapterws6:wsLearningwsCurves

Chapterws7:wsManufacturingwsProcesseswsCh

apterws8:wsFacilitywsLayout

Chapterws9:wsServicewsProcesses

Chapterws10:wsWaitingwsLinewsAnalysiswsandwsSim

ulationwsChapterws11:wsProcesswsDesignwsandwsA

nalysisw s Chapterws12:wsQualitywsManagement

Chapterws13:wsStatisticalwsQualitywsControlws

Chapterws14:wsLeanwsSupplywsChains

Chapterws15:wsLogisticswsandwsDistributionwsManage

mentwsChapterws16:wsGlobalwsSourcingwsandwsProc

urementwsChapterws17:wsThewsInternetwsofwsThingsw

sandwsERPw s Chapterws18:wsForecasting


Chapterws19:wsSaleswsandwsOperationswsPlan

ningwsChapterws20:wsInventorywsManageme

ntw s Chapterws21:wsMaterialwsRequirementsws

Planning

,Chapterws22:wsWorkcenterwsScheduling




CHAPTERws1


OPERATIONSwsANDwsSUPPLYwsCHAINwsMANAGEMENT

DiscussionwsQuestions
1. UsingwsExhibitws1.3wsaswsawsmodel,wsdescribewsthewssource-make-
deliver-returnwsrelationshipswsinwsthefollowingwssystems:

a. Anwsairline
Source:wsAircraftwsmanufacturer,wsin-
flightwsfood,wsrepairwsparts,wscomputerwssystemswsMake:wsAircraftwsandwsflightwscre
wwsscheduling,wsgroundwsserviceswsprovidedwsatwsairports,
aircraftmaintenancewsandwsrepair
Deliver:wsOutboundwsandwsarrivingwspassengerwsservice,wsbaggagew
shandlingwsReturn:wsResolvewsanywspost-
servicewsissueswssuchwsaswslostwsorwsdamagedwsluggage

b. Anwsautomobilewsmanufacturer
Source:w s Supplierswsofwscomponentswsandwsrawwsmaterials
Make:wsManufacturingwsofwsvehicleswsandwscomponentswsorwssubassemblieswst
owsbewssoldwsaswsspareparts
Deliver:wsDeliverywstowsandwssaleswsfromwsdealerships,wsdeliverywsofwssparewspar
tswstowsthewswholesalesystem
Return:ws Warrantywsandwsrecallwsrepairs,wstrade-ins

c. Awshospital
Source:wsMedicalwssupplies,wscleaningwsservices,wsdisposalwsservices,wsfoodwsser
vices,wsqualifiedpersonnel
Make:w s Inpatientwsrooms,wsoutpatientwsclinics,wsemergencywsroom,wsoperating
wsroomswsDeliver:wsSchedulingwspatients,wsprovidingwstreatment,wsambulancew
sservice,wsfamilywscounselingReturn:wsBillingwserrors,wsfollowwsupwsvisits


d. Anwsinsurancewscompany
Source:w s Supplieswsneededwsforwsthewsoffice,wsunderwriters,wslegalwsauthoritywstowsoperate

, Make:wsEstablishwspolicywsguidelineswsandwspricing,wsfieldwsagent/representati
vewsandwsfacilitywsnetwork,wsdevelopwsInternetwsservicewscapabilities,wsestablishw
spreferredwsvehiclewsrepairwsservicenetwork
Deliver:wsMeetwswithwsandwsadvisewsclients,wswritewspolicies,wsprocesswsandwspay
wsclaimsReturn:w s refundwsofwsoverpayments




2. Definewsthewsservicewspackagewsofwsyourwscollegewsorwsuniversity.wsWhatwsiswsitswsstro
ngestwselement?wsWhatwsisitswsweakestwsone?

Thewscategorieswswithwsexampleswsare:
Supportingwsfacilityws-
wslocation,wsbuildings,wslabs,wsparkingwsFacilitatingwsgoods
ws–wsclasswsschedules,wscomputers,wsbooks,wschalk
Explicitwsservicesws–
wsclasseswswithwsqualifiedwsinstructors,wsplacementwsofficesImplici
twsservicesws–
wsstatuswsandwsreputationws(e.g.,wsIvywsLeaguewsschools)


AtwsIndianawsUniversitywsandwsthewsUniversitywsofwsSouthernwsCalifornia,wsamong
wstheirwsstrongestwselementswsarewstheirwsbusinesswsschoolswsandwstheirwsOperatio
nswsManagementwsprogramsws(ofwscourse).Bothwsalsowshavewsverywsdedicatedwsal
umniwsnetworks.wsAwsweakwselementwsofwsIndianawsUniversitywsiswsitswsweakwsfootb
allwsprogram;wsforwsUSC,wsweakwselementswsarewson-
campuswsparkingwsandwshousing.

3. Whatwsservicewsindustrywshaswsimpressedwsyouwsthewsmostwswithwsitswsinnovativeness?

Ourwsvotewsgoeswstowscruisewslineswswhichwshavewsintroducedwssuchwsonboardwsin
novationswsaswswavewsmachineswsforwsbellywsboardingwsandwsrockwsclimbingwswal
ls,wsaswswellwsaswsallwssortswsofwsotherwsamenitieswstokeepwscruiserswsinvolved.w s Th
ewsindustrywsiswsdoingwsrecordwsbusinesswsaswswell.

SomewsofwsthewsstandoutwscompanieswsinwslesswsinnovativewsindustrieswsarewsBankwsofws
Americaws(haswsawsformalizedwsresearchwsprogramwstowstrywsoutwsnewwscustomerwsservi
ces/amenitieswssuchwsaswsvideowsscreensinwsnextwstowstellerwslines),wsIntuitws(e.g.,wsputt
ingwsQuickenwsmoneywsmanagementwssoftwarewsonline),wsIkea,JetBluewsAirlines,wsandws
ProgressivewsInsurancews(discussedwslaterwsinwsthewsbook).

4. Whatwsiswsproduct-servicewsbundlingwsandwswhatwsarewsthewsbenefitswstowscustomers?

Product-servicewsbundlingwsiswsaddingwsValue-
addedwsserviceswstowsawsfirm’swsproductwsofferingswstowscreatemorewsvaluewsforwsthew
scustomer.wsThiswsprovideswsbenefitswsinwstwowsareas.wsFirst,wsthiswsdifferentiateswsth
eorganizationwsfromwsthewscompetition.wsSecondly,wsthesewsserviceswstiewscustomers
wstowsthewsorganizationinwsawspositivewsway.wsAlternatively,wsbundlingwscanwsalsowsin
volvewsaddingwsproductswstowsawsservice,wsforwsexample,wsaddingwsthewssalewsofwscon
veniencewsitemswsandwssnackswsatwsawshotel.