Certified Travel Agent Glossary UPDATED
ACTUAL Exam Questions and CORRECT
Answers
A-B-C method- - CORRECT ANSWER - A time management strategy that allows you to
arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- - CORRECT ANSWER - Coverage
provides cash payment for accidental loss of life or limb while traveling.
Acknowledge- - CORRECT ANSWER - Listening technique used to show customers that
you value what they are saying.
Acquiring bank- - CORRECT ANSWER - The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card purchase slips for processing into
the payment system.
Active listening- - CORRECT ANSWER - Listening that occurs when a person takes the
responsibility to understand something, without any prejudgment, by inviting the communication
to continue.
Active Listening- - CORRECT ANSWER - The level of listening that requires our highest
degree of involvement; listening to help others by using verbal and nonverbal responses to
express empathy for the speaker; listening for feelings and emotions.
Address Verification System (AVS)- - CORRECT ANSWER - An additional security
feature that indicates that the person presenting the card also knows personal information about
the cardholder, such as the home billing address for that card.
Adventure Tour- - CORRECT ANSWER - A tour designed around an adventurous activity
such as rafting, hiking, and mountain climbing.
,Affinity group travel- - CORRECT ANSWER - A category of travel that consists of a
group of people who share a common hobby, interest, or activity, or who are united through
regular participation in shared outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - CORRECT ANSWER - A group of people who share a common hobby,
interest, or activity, or who are united through regular participation on shared outings.
All-inclusive Resort- - CORRECT ANSWER - Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site activities for a single price
All-inclusives- - CORRECT ANSWER - Resorts found around the globe, offering resort
living at one price that may include airfare, room, meals, tips, entertainment, and use of all sports
equipment.
Allocentric- - CORRECT ANSWER - A person whose life is centered on varied interests
(the Latin root "allo" means "varied in form"). Allocentrics are outgoing, confident, and curious.
Also sometimes called a venturer.
Amazon Safari Lodges- - CORRECT ANSWER - A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which are extremely primitive;
many lodges don't have running water or electricity; only for the adventurous.
Ambushers- - CORRECT ANSWER - Ineffective listeners who cannot wait to jump into
the conversation to disagree with the speaker.
Amiable- - CORRECT ANSWER - A communication style characterized by friendliness,
cooperation, and patience.
Analytic- - CORRECT ANSWER - A communication style characterized by seriousness,
logic, and precision.
, Approved-to-travel list- - CORRECT ANSWER - A list provided by a company detailing
the employees who are approved to travel using the company's payment arrangements.
Assertive Questions- - CORRECT ANSWER - Questions that lead your client to the
notion of escorted vacation travel
Auditor's coupon- - CORRECT ANSWER - The last copy of an airline ticket.
Authorization code- - CORRECT ANSWER - The indication from the credit card
company that the card is in good standing and has not been reported stolen and that the amount is
not over the credit limit.
Back-to-back ticketing- - CORRECT ANSWER - An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of one round-trip ticket at full
fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - CORRECT ANSWER - Coverage that reimburses for the purchase of
essential items, such as toiletries and items needed until baggage is recovered if baggage is
delayed more than a certain number of hours.
Baggage loss- - CORRECT ANSWER - Coverage that reimburses for expenses incurred
due to theft, damage, or the mysterious disappearance of personal property.
Bays- - CORRECT ANSWER - Areas of ocean water, smaller than gulfs, that penetrate
landmass but are less enclosed by land.
Behaviors- - CORRECT ANSWER - The way people act.
Benefits- - CORRECT ANSWER - The positive results provided by travel products, as
perceived by the customer.
ACTUAL Exam Questions and CORRECT
Answers
A-B-C method- - CORRECT ANSWER - A time management strategy that allows you to
arrange your daily tasks according to priority.
Accidental death and dismemberment insurance- - CORRECT ANSWER - Coverage
provides cash payment for accidental loss of life or limb while traveling.
Acknowledge- - CORRECT ANSWER - Listening technique used to show customers that
you value what they are saying.
Acquiring bank- - CORRECT ANSWER - The bank with the relationship with the
merchant. The bank acquires—or accumulates—the credit card purchase slips for processing into
the payment system.
Active listening- - CORRECT ANSWER - Listening that occurs when a person takes the
responsibility to understand something, without any prejudgment, by inviting the communication
to continue.
Active Listening- - CORRECT ANSWER - The level of listening that requires our highest
degree of involvement; listening to help others by using verbal and nonverbal responses to
express empathy for the speaker; listening for feelings and emotions.
Address Verification System (AVS)- - CORRECT ANSWER - An additional security
feature that indicates that the person presenting the card also knows personal information about
the cardholder, such as the home billing address for that card.
Adventure Tour- - CORRECT ANSWER - A tour designed around an adventurous activity
such as rafting, hiking, and mountain climbing.
,Affinity group travel- - CORRECT ANSWER - A category of travel that consists of a
group of people who share a common hobby, interest, or activity, or who are united through
regular participation in shared outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - CORRECT ANSWER - A group of people who share a common hobby,
interest, or activity, or who are united through regular participation on shared outings.
All-inclusive Resort- - CORRECT ANSWER - Type of resort that includes
accommodations, meals, entertainment, and a majority of on-site activities for a single price
All-inclusives- - CORRECT ANSWER - Resorts found around the globe, offering resort
living at one price that may include airfare, room, meals, tips, entertainment, and use of all sports
equipment.
Allocentric- - CORRECT ANSWER - A person whose life is centered on varied interests
(the Latin root "allo" means "varied in form"). Allocentrics are outgoing, confident, and curious.
Also sometimes called a venturer.
Amazon Safari Lodges- - CORRECT ANSWER - A type of accommodation found
throughout the jungle regions of the Amazon basin, some of which are extremely primitive;
many lodges don't have running water or electricity; only for the adventurous.
Ambushers- - CORRECT ANSWER - Ineffective listeners who cannot wait to jump into
the conversation to disagree with the speaker.
Amiable- - CORRECT ANSWER - A communication style characterized by friendliness,
cooperation, and patience.
Analytic- - CORRECT ANSWER - A communication style characterized by seriousness,
logic, and precision.
, Approved-to-travel list- - CORRECT ANSWER - A list provided by a company detailing
the employees who are approved to travel using the company's payment arrangements.
Assertive Questions- - CORRECT ANSWER - Questions that lead your client to the
notion of escorted vacation travel
Auditor's coupon- - CORRECT ANSWER - The last copy of an airline ticket.
Authorization code- - CORRECT ANSWER - The indication from the credit card
company that the card is in good standing and has not been reported stolen and that the amount is
not over the credit limit.
Back-to-back ticketing- - CORRECT ANSWER - An unethical ticketing practice in which
clients buy two round-trip discount tickets for less than the cost of one round-trip ticket at full
fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - CORRECT ANSWER - Coverage that reimburses for the purchase of
essential items, such as toiletries and items needed until baggage is recovered if baggage is
delayed more than a certain number of hours.
Baggage loss- - CORRECT ANSWER - Coverage that reimburses for expenses incurred
due to theft, damage, or the mysterious disappearance of personal property.
Bays- - CORRECT ANSWER - Areas of ocean water, smaller than gulfs, that penetrate
landmass but are less enclosed by land.
Behaviors- - CORRECT ANSWER - The way people act.
Benefits- - CORRECT ANSWER - The positive results provided by travel products, as
perceived by the customer.
