Travel/Tourism Exam 2 UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Characteristics of the hospitality industry - CORRECT ANSWER - -symbol: pineapple
-mission: service
-product: experience
[bundle of tangible and intangible components]
-challenges:
people are part of the product
difficult to manage service quality
immediate delivery of service is expected
required a wide variety of skills
Hospitality spirit - CORRECT ANSWER - -works to create memories
-everyday guests rely on the hospitality sector for service
-passion is a service element
-in the PEOPLE business
-the wow factor
Ownership categories - CORRECT ANSWER - -chain: set of related businesses that have
the same name, sell the same product, and follow the same corporate policies in many different
locations
[corporate ownership - parent co owns and runs all units; franchise - property owned by
franchisee, must follow guidelines set by parent co]
-Independent: non-chain and non-franchise, privately owned
Trends in the hospitality industry - CORRECT ANSWER - HOTELS
, -the sharing economy's growing and influencing the industry - air bnb
-mobile bookings
-tech-savvy amenities and features
-focus on health and wellness
-providing a pleasant stay for pets
FOOD
-more people will travel to eat (3/4 of U.S. leisure travelers engaged in culinary stuff)
-local food, produce
-sustainability, environ. friendly
-healthy
-sharing economy extends to food
-destinations market unique foods
Important of attractions - CORRECT ANSWER - -can serve as a powerful tool to attract
tourists during the off-season
-create an image and awareness for an area
-attractions are the reason people travel, main motivators
Types of attractions as tourist draws - CORRECT ANSWER - 1. entertainment:
-amusement/theme parks, casinos, cinemas, shopping, performing arts, sports
2. recreation:
-sightseeing, golf, swimming, tennis, hiking, biking, snow sports
-must include at least 2 of 3:
physical activity
interaction w. nature
cultural learning or exchange
3. cultural
-historical sites, archaeology, cuisine, architecture, monuments, industrial site, museums, ethnic,
concerts, theatre
ACTUAL Exam Questions and CORRECT
Answers
Characteristics of the hospitality industry - CORRECT ANSWER - -symbol: pineapple
-mission: service
-product: experience
[bundle of tangible and intangible components]
-challenges:
people are part of the product
difficult to manage service quality
immediate delivery of service is expected
required a wide variety of skills
Hospitality spirit - CORRECT ANSWER - -works to create memories
-everyday guests rely on the hospitality sector for service
-passion is a service element
-in the PEOPLE business
-the wow factor
Ownership categories - CORRECT ANSWER - -chain: set of related businesses that have
the same name, sell the same product, and follow the same corporate policies in many different
locations
[corporate ownership - parent co owns and runs all units; franchise - property owned by
franchisee, must follow guidelines set by parent co]
-Independent: non-chain and non-franchise, privately owned
Trends in the hospitality industry - CORRECT ANSWER - HOTELS
, -the sharing economy's growing and influencing the industry - air bnb
-mobile bookings
-tech-savvy amenities and features
-focus on health and wellness
-providing a pleasant stay for pets
FOOD
-more people will travel to eat (3/4 of U.S. leisure travelers engaged in culinary stuff)
-local food, produce
-sustainability, environ. friendly
-healthy
-sharing economy extends to food
-destinations market unique foods
Important of attractions - CORRECT ANSWER - -can serve as a powerful tool to attract
tourists during the off-season
-create an image and awareness for an area
-attractions are the reason people travel, main motivators
Types of attractions as tourist draws - CORRECT ANSWER - 1. entertainment:
-amusement/theme parks, casinos, cinemas, shopping, performing arts, sports
2. recreation:
-sightseeing, golf, swimming, tennis, hiking, biking, snow sports
-must include at least 2 of 3:
physical activity
interaction w. nature
cultural learning or exchange
3. cultural
-historical sites, archaeology, cuisine, architecture, monuments, industrial site, museums, ethnic,
concerts, theatre
