OPER 3100 Exam 1 Questions and Answers Fully Solved Latest Version 2025
Revolutionary changes in operations are advocated by proponents of which of the following? - Answers
Business process reengineering
When a company seeks to match the benefits of a successful position while maintaining its existing
position in offering customers a variety of differing services, what is this process called? - Answers
Straddling
An activity-based map is which of the following? - Answers A network that shows how a company's
strategy is delivered to customers
In the operations strategy framework proposed in the textbook, which of the following is a support
platform? - Answers Information management
Capabilities of a service organization that are derived from activities that transform material or
information and tend to provide low cost and high quality advantages are classified as which of the
following? - Answers process-based capabilities
A reason for studying operations management (OM) is which of the following? - Answers concepts and
tools of OM are useful in other functions of business
portfolio managemnt - Answers Operations Management does not involve which of the following?
In the production system of a hospital, a patient is considered a primary input. A primary transformation
function of the same system is which of the following? - Answers health-care
In viewing a department store as a production system a department is considered a primary input. A
primary transformation function of the system is which of the following? - Answers Filling orders
Operations management decisions can be classified into which of the following broad areas? - Answers
Operational planning and control decisions
Capabilities of a service organization that are derived from the ability to master new technologies,
design and introduce new products, and bring new plants on line significantly faster than one's
competitors are classified as which of the following? - Answers Organization-based capabilities
Which of the following is a partial measure of productivity? - Answers output / materials
which of the following is a total measure of productivity? - Answers output / input
If all you knew about a production system was the total daily output was 400 units and the total labor
necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what
kind of productivity measure could you use to compute productivity? - Answers Partial measure
AND
, Multifactor measure
(A and B above)
Larry's auto body repair shop had revenues the averaged $60,000 per week in April and $50,000 per
week in May. During both months, the shop employed six full-time (40 hours/week) workers. In April the
firm also had four part-time workers working 25 hours per week but in May there were only 2 part-time
workers andy they only worked 10 hours per week. What is the percentage change in labor productivity
from April to May for Larry's auto body repair? - Answers 8.97
The effect of the lack of synchronization among supply-chain members is referred to as which of the
following? - Answers Bullwhip effect
Which of the following is an organizationally-driven reason for outsourcing? - Answers Enhance
effectiveness by focusing on what you do best
Which of the following is an improvement-driven reason for outsourcing? - Answers improve operating
performance
When considering outsourcing, what should firms be sure to avoid? - Answers Giving the outsourcing
partner the opportunity to become a strong competitor
Which of the following terms best describes the ability of a company to deliver highly customized
products and services to different customers around the world? - Answers Mass Customization
Which of the following of Fisher's product categories include fashionable clothing, personal computers
and other products that typically have a very brief life cycle? - Answers Innovative products
When implementing a JIT production system schedule is achieved using which of the following? -
Answers Level scheduling
To implement a kanban pull system the firm would do which of the following? - Answers reduce lot sizes
In trying to implement a JIT production system you should work with vendors to do which of the
following? - Answers Reduce lead times
To implement a flow process in developing a JIT system a firm might do which of the following? -
Answers Reduce setup/changeover time
To implement a flow process in developing a JIT system a firm might do which of the following? -
Answers balance workstation capacities
In an overview of the major operations planning activities in a typical organization, which of the
following activities precedes aggregate sales and operations planning? - Answers Process Planning
Which of the following are related to JIT? - Answers A philosophy of waste elimination
Revolutionary changes in operations are advocated by proponents of which of the following? - Answers
Business process reengineering
When a company seeks to match the benefits of a successful position while maintaining its existing
position in offering customers a variety of differing services, what is this process called? - Answers
Straddling
An activity-based map is which of the following? - Answers A network that shows how a company's
strategy is delivered to customers
In the operations strategy framework proposed in the textbook, which of the following is a support
platform? - Answers Information management
Capabilities of a service organization that are derived from activities that transform material or
information and tend to provide low cost and high quality advantages are classified as which of the
following? - Answers process-based capabilities
A reason for studying operations management (OM) is which of the following? - Answers concepts and
tools of OM are useful in other functions of business
portfolio managemnt - Answers Operations Management does not involve which of the following?
In the production system of a hospital, a patient is considered a primary input. A primary transformation
function of the same system is which of the following? - Answers health-care
In viewing a department store as a production system a department is considered a primary input. A
primary transformation function of the system is which of the following? - Answers Filling orders
Operations management decisions can be classified into which of the following broad areas? - Answers
Operational planning and control decisions
Capabilities of a service organization that are derived from the ability to master new technologies,
design and introduce new products, and bring new plants on line significantly faster than one's
competitors are classified as which of the following? - Answers Organization-based capabilities
Which of the following is a partial measure of productivity? - Answers output / materials
which of the following is a total measure of productivity? - Answers output / input
If all you knew about a production system was the total daily output was 400 units and the total labor
necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what
kind of productivity measure could you use to compute productivity? - Answers Partial measure
AND
, Multifactor measure
(A and B above)
Larry's auto body repair shop had revenues the averaged $60,000 per week in April and $50,000 per
week in May. During both months, the shop employed six full-time (40 hours/week) workers. In April the
firm also had four part-time workers working 25 hours per week but in May there were only 2 part-time
workers andy they only worked 10 hours per week. What is the percentage change in labor productivity
from April to May for Larry's auto body repair? - Answers 8.97
The effect of the lack of synchronization among supply-chain members is referred to as which of the
following? - Answers Bullwhip effect
Which of the following is an organizationally-driven reason for outsourcing? - Answers Enhance
effectiveness by focusing on what you do best
Which of the following is an improvement-driven reason for outsourcing? - Answers improve operating
performance
When considering outsourcing, what should firms be sure to avoid? - Answers Giving the outsourcing
partner the opportunity to become a strong competitor
Which of the following terms best describes the ability of a company to deliver highly customized
products and services to different customers around the world? - Answers Mass Customization
Which of the following of Fisher's product categories include fashionable clothing, personal computers
and other products that typically have a very brief life cycle? - Answers Innovative products
When implementing a JIT production system schedule is achieved using which of the following? -
Answers Level scheduling
To implement a kanban pull system the firm would do which of the following? - Answers reduce lot sizes
In trying to implement a JIT production system you should work with vendors to do which of the
following? - Answers Reduce lead times
To implement a flow process in developing a JIT system a firm might do which of the following? -
Answers Reduce setup/changeover time
To implement a flow process in developing a JIT system a firm might do which of the following? -
Answers balance workstation capacities
In an overview of the major operations planning activities in a typical organization, which of the
following activities precedes aggregate sales and operations planning? - Answers Process Planning
Which of the following are related to JIT? - Answers A philosophy of waste elimination
