United Airlines Safety and Service Terminology 2025 EXAM QUESTIONS A
CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GR
ED A+||NEWEST VERSION
Study online at https://quizlet.com/_hchvpb
1. Aft The rear of the aircraft
2. AFT Galley Economy plus and economy galley
3. below the wing all operations and activities that occur on the ground like fueling the aircraft,
loading & unloading baggage, wing walking, etc.
4. bulkhead A term used to define any dividing wall in the aircraft
5. cabin The interior of the aircraft where the customers are seated
6. Charter flights flights that are operating with a sports team or group that have exclusive use of
the aircraft and are isolated from the general public
7. choice menu snacks and meals available for sale in economy plus and economy service
8. core4 service Core4 service standards are standards that shape how we interact with our cus-
standards tomers and each other. Safe, Caring, Dependable and Efficient. Core 4 serves as
our framework for the way we make decisions
9. customers The passengers who travel are always referred to as customers. Flight attendants
always need to be aware of our customers and their needs
10. deplane Term used to indicate customers leaving or exiting the aircraft
11. doghouse A small compartment in the aircraft cabin used to stow equipment
12. Domicile (Base) Geographic area designated by United where flight attendants are based
13. economy plus Economy Plus seat are located in the economy cabin. These seats have extra leg
room
14. eco-skies
1/5
, United Airlines Safety and Service Terminology 2025 EXAM QUESTIONS A
CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GR
ED A+||NEWEST VERSION
Study online at https://quizlet.com/_hchvpb
As part of United's corporate commitment to protecting the environment, we
recycle aluminum cans, plastic bottles, newspapers, magazines and menus on
flights worldwide
15. express dining Customer may not want to eat during the main meal service and request to at a
later time
16. ferry flights to transfer an aircraft from one point to another, without customers
17. final descent Final cabin preparation prior to landing
18. fuselage The body of the aircraft
19. galley kitchen
20. Galley packing di- Galley Packing Diagram provides a map of where everything is located in the galley.
agram
21. gate Area where customers check-in before boarding the aircraft
22. Hemispheres The monthly in-inflght magzine, Hemispheres, is found on United and United
Magazine Express flights in seatback pockets.
23. hub A large airport where an airline connects customers; United operates hubs in
CLE (Cleveland, Ohio), DEN (Denver, Colorado), EWR (Newark, New Jersey), GUM
(Guam), IAD (W
24. inboard The area in the cabin nearest the center of the aircraft
25. inflight customer A blue canvas bag containing items related to customer needs, band aids, coat
kit (IK) tags, reports, etc
26. inflight services The department of flight attendants at United Airlines
2/5
CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GR
ED A+||NEWEST VERSION
Study online at https://quizlet.com/_hchvpb
1. Aft The rear of the aircraft
2. AFT Galley Economy plus and economy galley
3. below the wing all operations and activities that occur on the ground like fueling the aircraft,
loading & unloading baggage, wing walking, etc.
4. bulkhead A term used to define any dividing wall in the aircraft
5. cabin The interior of the aircraft where the customers are seated
6. Charter flights flights that are operating with a sports team or group that have exclusive use of
the aircraft and are isolated from the general public
7. choice menu snacks and meals available for sale in economy plus and economy service
8. core4 service Core4 service standards are standards that shape how we interact with our cus-
standards tomers and each other. Safe, Caring, Dependable and Efficient. Core 4 serves as
our framework for the way we make decisions
9. customers The passengers who travel are always referred to as customers. Flight attendants
always need to be aware of our customers and their needs
10. deplane Term used to indicate customers leaving or exiting the aircraft
11. doghouse A small compartment in the aircraft cabin used to stow equipment
12. Domicile (Base) Geographic area designated by United where flight attendants are based
13. economy plus Economy Plus seat are located in the economy cabin. These seats have extra leg
room
14. eco-skies
1/5
, United Airlines Safety and Service Terminology 2025 EXAM QUESTIONS A
CORRECT DETAILED ANSWERS WITH (VERIFIED ANSWERS) |ALREADY GR
ED A+||NEWEST VERSION
Study online at https://quizlet.com/_hchvpb
As part of United's corporate commitment to protecting the environment, we
recycle aluminum cans, plastic bottles, newspapers, magazines and menus on
flights worldwide
15. express dining Customer may not want to eat during the main meal service and request to at a
later time
16. ferry flights to transfer an aircraft from one point to another, without customers
17. final descent Final cabin preparation prior to landing
18. fuselage The body of the aircraft
19. galley kitchen
20. Galley packing di- Galley Packing Diagram provides a map of where everything is located in the galley.
agram
21. gate Area where customers check-in before boarding the aircraft
22. Hemispheres The monthly in-inflght magzine, Hemispheres, is found on United and United
Magazine Express flights in seatback pockets.
23. hub A large airport where an airline connects customers; United operates hubs in
CLE (Cleveland, Ohio), DEN (Denver, Colorado), EWR (Newark, New Jersey), GUM
(Guam), IAD (W
24. inboard The area in the cabin nearest the center of the aircraft
25. inflight customer A blue canvas bag containing items related to customer needs, band aids, coat
kit (IK) tags, reports, etc
26. inflight services The department of flight attendants at United Airlines
2/5
