Water Operator Class D Complete Guide Exam Verified Actual Questions and Answers Graded A+ Newest Update 2025

The primary purpose of the Water Utility Industry - Correct Ans-The production and delivery of safe drinking water to consumers Those who work in the public water industry have a responsibility to meet standards created by these types of government entities. - Correct Ans-Federal and State basic federal and state standards state that Water must be: - Correct Ans-disinfected, delivered at adequate pressure, and be ample in quantity. Employees should guard what - Correct Ans-the water supply and facilities Employees should guard the water supply and facilities from these three things. - Correct Ans-contamination, vandalism and terrorism Bacteriological analysis records are kept for - Correct Ans-5 years Chemical analysis records are kept for - Correct Ans-10 years Records about action taken to correct violations of primary drinking water regulations are kept for - Correct Ans-3 years after last action taken Written documentation relating to sanitary surveys conducted are kept for - Correct Ans 10 years after the survey is completed Documentation of a variance or exemption granted is kept for - Correct Ans-5 years after its expiration Results of required tests, measurements or analysis must be reported - Correct Ans within 10 days following its completion A copy of Consumer Confidence reports (EPA Required)must be kept for - Correct Ans 5 years Administers water operator licensing - Correct Ans-TCEQ TCEQ - Correct Ans-Texas Commission on Environmental Quality Water Operator Water Operator Description of a public water system - Correct Ans-Regularly serves at least 25 individuals daily at least 60 days out of the year.Services at least 15 service connections. MUDs - Correct Ans-Municipal Utility Districts Water is essential to - Correct Ans-Life and health Customers are entitled to - Correct Ans-courteous treatment & answers to questions about water This type of public system is not required to compile monthly reports - Correct Ans systems that serve less than 100 connections OR purchase treated water Job training for water utility operators is available through these 3 organizations - Correct Ans-American Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association All public water systems are required to employ certified operators even if the system only - Correct Ans-redistributes treated water bought from another source cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are examples of: - Correct Ans-Public Water Systems Examples of community water systems - Correct Ans-cities, municipal utility districts,rural water supply corporations, mobile home parks, campgrounds Non-community water system - Correct Ans-Any public water system that is not a community system travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems - Correct Ans-non-community water systems The federal agency that impacts the water industry - Correct Ans-EPA EPA - Correct Ans-Environmental Protection Agency The most important federal law impacting the water utility industry is the - Correct Ans Safe Drinking Water Act The Safe Drinking Water Act establishes these 4 national safety and quality standards - Correct Ans-Physical, Chemical, Bacteriological, Radiological The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water Act - Correct Ans-TCEQ Water Operator Water Operator The water system must notify the TCEQ when (5 items) - Correct Ans-there is a change or alteration of the system; a new facility to be build; water supply health hazards; change in water quality; change in water source MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? - Correct Ans-Regional and local agencies that impact the water utility industry The relationship between you and the customer - Correct Ans-Public Relations PR - Correct Ans-Public Relations Wat are the three keys to good customer relations - Correct Ans-Everything the utility does is PR; Customers are entitles to courteous treatment; Every employee is a PR person Customers have the most contact with - Correct Ans-Meter Readers Meter readers can be ambassadors of goodwill by doing these 5 things - Correct Ans wearing identifying clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or property Maintenance crews can warn customers of - Correct Ans-service interruptions Maintenance crews can provide this to protect the public - Correct Ans-signs and barriers The plant operator is responsible for making the water - Correct Ans-safe to drink and use Water bills should be 4 things - Correct Ans-accurate; itemized; neat; legible It is important that the utility have a sense of this (attitude) - Correct Ans-pride and professionalism Employees should be kept informed of utility... - Correct Ans-plans and policies How should customer complaints be treated? - Correct Ans-as legitimate and investigated as soon as possible In small water systems the operator is often - Correct Ans-a meter reader, repair crew and pump operator; the highest paid employee; a college graduate Stuffers are - Correct Ans-sent to customers in billing statements Water Operator Water Operator Suffers can be many things. Name 4. - Correct Ans-departments to call for service; explanations of utility policy; a history of the utility; tips on water conservation Delinquent payment notices should be (4 things) - Correct Ans-tactful and tasteful; mailed in an envelope; businesslike The EPA requires community water systems to The water system must provide customers with a report on the system's water quality how often? - Correct Ans-yearly The annual system water quality report should be - Correct Ans-attractive; easy to understand The annual system water quality report can build what - Correct Ans-goodwill and trust with the customer Good treatment of employees includes 3 primary things - Correct Ans-fair wages; benefits; safe working conditions After action is taken on a complaint the employee should do this to to make sure everything is satisfactory(OK). - Correct Ans-follow up with a phone call, post card or e mail Give 3 reasons that water plant facilities should be kept neat and clean - Correct Ans-to indicate a professional attitude; to keep public support; to keep confidence in the water quality The employee should listen to special requests and look for ways to oblige the customer within - Correct Ans-utility policy The chemical symbol for water - Correct Ans-H2O Three forms of water - Correct Ans-solid(ice); liquid(water); water(vapor/gas) Hydrological cycle - Correct Ans-the natural exchange of water between the earth and atmosphere Average water use depends on these 5 things - Correct Ans-temperature; rainfall; cost; supply; economic level Ground Water is located - Correct Ans-located below the earth's surface (underground) Name the three places that surface water comes from. - Correct Ans-rivers; lakes; reservoirs According to the TCEQ, future water supplies will be - Correct Ans-more scarce Water Operator Water Operator Raw Water - Correct Ans-Surface water or ground water prior to treatment Ground water is tapped by - Correct Ans-wells Potable water - Correct Ans-water that is free of disease-causing organisms, has a chlorine residual and is safe for human consumption Before construction, the utility must submit engineering plans to - Correct Ans-the AWWA Operators should keep records of 5 types of things - Correct Ans-water usage; system pressure; sample results; repairs; amount of chlorine used Reports by Surface water systems must be received by the TCEQ at this location - Correct Ans-Austin Reports for Surface water systems must be received by the TCEQ by - Correct Ans-the 15th of the following month How often are ground water systems are required to compile reports? - Correct Ans monthly Reports for Ground Water Systems must be kept for... - Correct Ans-inspection or review but are not required to mail them in Types of systems that are not required to compile monthly reports - Correct Ans-Ground Water & Surface Water that serve less than 100 connections Water is never found in nature with this characteristic - Correct Ans-pure Name the 5 physical characteristics of water - Correct Ans-Temperature; Turbidity; Color; Taste and Odor Chemical Characteristics of water - Correct Ans-Hardness; pH; Solids; Gases Turbidity - Correct Ans-the amount of suspended matter such as clay, silt, organic matter and microorganisms in water Color in water can result from - Correct Ans-mineral or organic matter True color - Correct Ans-dissolved in water; cannot be removed by filtering Apparent Color - Correct Ans-suspended in water; can be filtered out an example of true color - Correct Ans-tea Water Operator Water Operator an example of apparent color - Correct Ans-red water caused by oxidized iron algae; bacteria; organic matter; gases; and chemicals give what to water - Correct Ans taste and color chemicals in water are measured in - Correct Ans-mg/L mg/L - Correct Ans-milligrams per liter How often should surface water be sampled for chemical analysis? - Correct Ans-once a year How often should ground water be sampled for chemical analysis? - Correct Ans-every 3 years Hardness is caused by - Correct Ans-calcium and magnesium and other minerals The pH scale ranges from - Correct Ans-0 to 14 acidic on the pH scale is (number range) - Correct Ans-from 0 to 7 basic on the pH scale is - Correct Ans-from 7 to 14 neutral on the pH scales is - Correct Ans-7 Solids that can be removed by filtering - Correct Ans-suspended Solids that cannot be removed by filtering - Correct Ans-dissolved Name 3 Common gases found in water - Correct Ans-hydrogen sulfide; carbon dioxide; methane chemically water is made up of - Correct Ans-two atoms hydrogen; one atom oxygen Nature's way of recycling water - Correct Ans-the hydrological cycle the quality water standard of public water supplies is - Correct Ans-drinking one of the most important purposes of a public water supply - Correct Ans-fire fighting Organic matter includes - Correct Ans-matter that is alive or once was alive The most important treatment process is - Correct Ans-disinfection Water Operator Water Operator the treatment process which destroys disease-causing organisms - Correct Ans disinfection Public water systems are required to compile a monthly report showing - Correct Ans disinfection Most ground water is relatively free of - Correct Ans-turbidity Turbidity can be a major problem in - Correct Ans-surface water Color level should be - Correct Ans-less than or equal to 15 units Turbidity is measured in this unit - Correct Ans-NTUs