USPS WINDOW CLERK TEST
QUESTIONS AND ACCURATE
ANSWERS
24 hour clock - Answer: end to end process to ensure mail is collected, distributed and delivered
Domestic Mail - Answer: Consists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - Answer: Set forth the policies regulations and procedures governing
domestic mail services
Internatonal Mail Manual (IMM) - Answer: Set forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - Answer: Contains policies and procedures for administrative
and support functions within the postal services
Policy NET - Answer: All Manuals are available online via
F101 or F1 - Answer: Our financial policies and accounting procedures are found in what manual?
Publications - Answer: Support subjects that cannot be fully addresses in manuals or handbooks
are?
What manual contains information on when to fly the POW flag (Prisioner of war) - Answer:
Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - Answer: No, it's free for Burial of
Veterans
What is the official Source of update to postal policies and procedures? How often is it printed? -
Answer: Postal Bulletin, Bi-weekly
, Where do we find a list of lost or stolen MO's? - Answer: Postal Bulletin and POS One
What is our postal website? - Answer: WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations for
Domestic/ International/ Administrative/Personal fields Support. - Answer: Directives
Priority Mail Domestic is delivered in ? - Answer: 2-3 days
Any mailable item that weighs 13 ounces or less is? - Answer: FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - Answer: FIRST CLASS LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - Answer: 1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about
products and make a purchase commitment - Answer: NEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except, Standard
Post, can measure up to _____inches - Answer: 70 Lbs, 108 inches, 130 inches.
What Does EDDM stands for? - Answer: EVERY DOOR DIRECT MAIL- Advertise small business at
retail.
Name the Service Class of Mail that delivers in 1-2 business days - Answer: PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than 130
inches? - Answer: OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - Answer: The article number
QUESTIONS AND ACCURATE
ANSWERS
24 hour clock - Answer: end to end process to ensure mail is collected, distributed and delivered
Domestic Mail - Answer: Consists of items sent within the USA, its territories and possessions
including APO/FPO Offices
Domestic Mail Manual (DMM) - Answer: Set forth the policies regulations and procedures governing
domestic mail services
Internatonal Mail Manual (IMM) - Answer: Set forth the policies regulations and procedures
governing International mail
Administrative Support Manual (ASM) - Answer: Contains policies and procedures for administrative
and support functions within the postal services
Policy NET - Answer: All Manuals are available online via
F101 or F1 - Answer: Our financial policies and accounting procedures are found in what manual?
Publications - Answer: Support subjects that cannot be fully addresses in manuals or handbooks
are?
What manual contains information on when to fly the POW flag (Prisioner of war) - Answer:
Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - Answer: No, it's free for Burial of
Veterans
What is the official Source of update to postal policies and procedures? How often is it printed? -
Answer: Postal Bulletin, Bi-weekly
, Where do we find a list of lost or stolen MO's? - Answer: Postal Bulletin and POS One
What is our postal website? - Answer: WWW.USPS.COM
Postal Service ________________ are available online and provide guidance on regulations for
Domestic/ International/ Administrative/Personal fields Support. - Answer: Directives
Priority Mail Domestic is delivered in ? - Answer: 2-3 days
Any mailable item that weighs 13 ounces or less is? - Answer: FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - Answer: FIRST CLASS LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - Answer: 1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn about
products and make a purchase commitment - Answer: NEED SATISFACTION SELLING
No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except, Standard
Post, can measure up to _____inches - Answer: 70 Lbs, 108 inches, 130 inches.
What Does EDDM stands for? - Answer: EVERY DOOR DIRECT MAIL- Advertise small business at
retail.
Name the Service Class of Mail that delivers in 1-2 business days - Answer: PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than 130
inches? - Answer: OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - Answer: The article number
