USPS Exam 421 Window Clerk Practice
Test Questions and Complete Answers
USPS Mission - Answer: Provide, trusted, affordable, universal
24-Hour Clock - Answer: Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods - Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - Answer: Automated Postal Centers
Automated Postal Centers - Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile - Answer: Determines operational startup & staffing.
CET - Answer: Critical Entry Time
Clearance Time - Answer: Mail is cleared for dispatch.
18:00 - Answer: Carriers in from street.
20:00 - Answer: 80% of collection mail should be cancelled at the P&DC.
23:00 - Answer: Out of primary processing.
24:00 - Answer: Secondary Operations Complete
04:00-09:00 - Answer: Distribute to DDC/DDU
07:00 - Answer: 100% of DPS 2nd pass complete.
,Core Responsibility - Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - Answer: Online resource to find handbooks, manuals, publications.
Directives - Answer: Policies, Procedures, Regulations - Effects in four ways: productivity, revenue,
legal liability, customer service.
DMM - Answer: Domestic Mail Manual
Domestic Mail Manual - Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM - Answer: International Mail Manual
International Mail Manual - Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
ASM - Answer: Adminstrative Support Manual
Administrative Support Manual - Answer: Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and
privacy.
POM - Answer: Postal Operations Manual
Postal Operations Manual - Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM - Answer: Employee & Labor Relations Manual
Employee & Labor Relations Manual - Answer: Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
,F101 - Answer: Field Accounting Procedures
AS or MS - Answer: Handbook ID for Administrative Support Manual (ASM)
DM - Answer: Handbook ID for Domestic Mail Manual (DMM)
EL or P - Answer: Handbook ID for Employee & Labor Relations Manual (ELM)
M - Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO - Answer: Handbook ID for Postal Operations Manual (POM)
Publications - Answer: Primarily for public, marketing and mail guidelines.
Postal Bulletin - Answer: Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.
Postal Forms - Answer: Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 - Answer: Information regarding directives and forms catalog.
#1 Business Goal - Answer: Strengthening customer relationship.
Value, Exceptional Service, Reliability - Answer: Will increase revenue, missed opportunity is missed
revenue, quality end-to-end service.
Building Customer Relationship - Answer: Positive attitude, Listening, Communication, Adapting to
change, Knowledge of products, Soliciting customer feedback.
, What the postal service offers - Answer: Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services - Answer: Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select - Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service - Answer: Consumer return merchandise.
International Mail - Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG - Answer: Global Express Guaranteed
Global Express Guaranteed - Answer: 1-3 day delivery. Money-back guarantee to approximately 180
countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional,
prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones
1-4, Dimensional pricing zones 5-8.
Priority Mail Express - Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof of
delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - Answer: First Class, Periodicals, Standard, Package Services
First Class - Answer: Up to 13 oz, 2-3 day delivery.
Periodicals - Answer: Newspapers, magazines, journals, newsletters.
Test Questions and Complete Answers
USPS Mission - Answer: Provide, trusted, affordable, universal
24-Hour Clock - Answer: Improve effectiveness through standardization & innovation. End-to-end
process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
Delivery Methods - Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - Answer: Automated Postal Centers
Automated Postal Centers - Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
Mail Arrival Profile - Answer: Determines operational startup & staffing.
CET - Answer: Critical Entry Time
Clearance Time - Answer: Mail is cleared for dispatch.
18:00 - Answer: Carriers in from street.
20:00 - Answer: 80% of collection mail should be cancelled at the P&DC.
23:00 - Answer: Out of primary processing.
24:00 - Answer: Secondary Operations Complete
04:00-09:00 - Answer: Distribute to DDC/DDU
07:00 - Answer: 100% of DPS 2nd pass complete.
,Core Responsibility - Answer: Security, Sanctity, Preserve, Protect - Instills customer confidence,
projects positive public image, maintains competitive advantage, protects privacy.
PolicyNet - Answer: Online resource to find handbooks, manuals, publications.
Directives - Answer: Policies, Procedures, Regulations - Effects in four ways: productivity, revenue,
legal liability, customer service.
DMM - Answer: Domestic Mail Manual
Domestic Mail Manual - Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
IMM - Answer: International Mail Manual
International Mail Manual - Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
ASM - Answer: Adminstrative Support Manual
Administrative Support Manual - Answer: Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities, equipment and
privacy.
POM - Answer: Postal Operations Manual
Postal Operations Manual - Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation.
ELM - Answer: Employee & Labor Relations Manual
Employee & Labor Relations Manual - Answer: Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
,F101 - Answer: Field Accounting Procedures
AS or MS - Answer: Handbook ID for Administrative Support Manual (ASM)
DM - Answer: Handbook ID for Domestic Mail Manual (DMM)
EL or P - Answer: Handbook ID for Employee & Labor Relations Manual (ELM)
M - Answer: Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual
(ASM)
PO - Answer: Handbook ID for Postal Operations Manual (POM)
Publications - Answer: Primarily for public, marketing and mail guidelines.
Postal Bulletin - Answer: Official source of updates and amendments to current directives. Can be
accessed through PolicyNet. Biweekly.
Postal Forms - Answer: Can be searched by title or number. Website also provides links to OPM,
GSA, TSH, OSHA, OWCP.
Publication 223 - Answer: Information regarding directives and forms catalog.
#1 Business Goal - Answer: Strengthening customer relationship.
Value, Exceptional Service, Reliability - Answer: Will increase revenue, missed opportunity is missed
revenue, quality end-to-end service.
Building Customer Relationship - Answer: Positive attitude, Listening, Communication, Adapting to
change, Knowledge of products, Soliciting customer feedback.
, What the postal service offers - Answer: Better value, presence in every community, USPS.com,
competitive pricing incentives.
Shipping Services - Answer: Priority, Express, Parcel Select, Parcel Return Service, International Mail
Parcel Select - Answer: Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume
incentives.
Parcel Return Service - Answer: Consumer return merchandise.
International Mail - Answer: Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG - Answer: Global Express Guaranteed
Global Express Guaranteed - Answer: 1-3 day delivery. Money-back guarantee to approximately 180
countries. Up to $100 insurance, can purchase additional up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
Priority Mail - Answer: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional,
prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones
1-4, Dimensional pricing zones 5-8.
Priority Mail Express - Answer: 1-2 days. Money-back guarantee. 365 days a year. Includes proof of
delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am,
Sundays, holidays for additional fee. Premier Service of USPS.
Mailing Services - Answer: First Class, Periodicals, Standard, Package Services
First Class - Answer: Up to 13 oz, 2-3 day delivery.
Periodicals - Answer: Newspapers, magazines, journals, newsletters.
