Smart Serve Certification Questions | Alcohol
Service Training – Complete Q&A for Ontario
Smart Serve Exam
1. In a scenario where a server notices a guest showing signs of intoxication,
how could the traffic light system assist them in making a decision?
It allows the server to serve more drinks to the guest without
concern.
It indicates the type of alcohol the guest prefers.
It helps the server identify the guest's age for legal compliance.
It provides a clear framework to assess the guest's condition and
decide on appropriate actions.
2. Describe the significance of the Responsible Alcohol House Policy in the
context of alcohol service regulations.
The policy is only relevant for large venues and not for small bars.
The policy focuses solely on the pricing of alcoholic beverages.
The Responsible Alcohol House Policy ensures that
establishments serve alcohol responsibly and comply with legal
regulations.
The policy outlines the types of alcohol that can be served in
establishments.
3. Why is it important to maintain communication with guests after the initial
assessment in alcohol service?
,Maintaining communication helps to continually assess the
guest's level of intoxication and ensure responsible service.
It is a requirement of the Liquor License Act to engage with
guests.
Communication is only necessary if a guest appears intoxicated.
, It allows servers to take breaks without losing track of guests.
4. Where is alcohol sampling permitted in stores according to Ontario
regulations?
In the checkout area
Designated areas only, near alcohol section
Anywhere in the store
In the parking lot
5. What is the status of the Ontario Health card as a form of identification
for alcohol service?
It is not accepted under any circumstances.
It must be accompanied by another form of ID.
It can be used at the discretion of the establishment.
It is always required for alcohol service.
6. Why is it important to talk to a manager when a situation becomes rowdy
in an alcohol-serving environment?
To ensure proper procedures are followed and to maintain
safety.
To blame the guests for the situation.
To ask for more alcohol to calm the guests.
To avoid taking responsibility.
7. What is prohibited by law regarding minimum drink purchases at
establishments in Ontario?
Charge for water service
Allow intoxicated guests to remain on the premises
, Require patrons to buy a minimum amount of drinks to enter
Serve alcohol without a license
8. Who are the individuals that establishments in Ontario cannot deny entry
to according to alcohol service regulations?
Customers with valid ID
Local residents
Employees of the establishment
AGCO inspectors, law enforcements, firefighters, government
inspectors
9. How many ounces is a standard "drink" of beer?
1.5 ounces
10 ounces
5 ounces
12 ounces
10. What is true when serving a group of guests with a designated driver?
You can continue service even if the guests are intoxicated.
You cannot serve the guests to the point of intoxication.
You are not responsible for the guests if they agree not to drive.
You are not responsible for the guests since they have a
designated driver.
11. What is the significance of Smart Serve certification in the context of
alcohol service regulations in Ontario?
Service Training – Complete Q&A for Ontario
Smart Serve Exam
1. In a scenario where a server notices a guest showing signs of intoxication,
how could the traffic light system assist them in making a decision?
It allows the server to serve more drinks to the guest without
concern.
It indicates the type of alcohol the guest prefers.
It helps the server identify the guest's age for legal compliance.
It provides a clear framework to assess the guest's condition and
decide on appropriate actions.
2. Describe the significance of the Responsible Alcohol House Policy in the
context of alcohol service regulations.
The policy is only relevant for large venues and not for small bars.
The policy focuses solely on the pricing of alcoholic beverages.
The Responsible Alcohol House Policy ensures that
establishments serve alcohol responsibly and comply with legal
regulations.
The policy outlines the types of alcohol that can be served in
establishments.
3. Why is it important to maintain communication with guests after the initial
assessment in alcohol service?
,Maintaining communication helps to continually assess the
guest's level of intoxication and ensure responsible service.
It is a requirement of the Liquor License Act to engage with
guests.
Communication is only necessary if a guest appears intoxicated.
, It allows servers to take breaks without losing track of guests.
4. Where is alcohol sampling permitted in stores according to Ontario
regulations?
In the checkout area
Designated areas only, near alcohol section
Anywhere in the store
In the parking lot
5. What is the status of the Ontario Health card as a form of identification
for alcohol service?
It is not accepted under any circumstances.
It must be accompanied by another form of ID.
It can be used at the discretion of the establishment.
It is always required for alcohol service.
6. Why is it important to talk to a manager when a situation becomes rowdy
in an alcohol-serving environment?
To ensure proper procedures are followed and to maintain
safety.
To blame the guests for the situation.
To ask for more alcohol to calm the guests.
To avoid taking responsibility.
7. What is prohibited by law regarding minimum drink purchases at
establishments in Ontario?
Charge for water service
Allow intoxicated guests to remain on the premises
, Require patrons to buy a minimum amount of drinks to enter
Serve alcohol without a license
8. Who are the individuals that establishments in Ontario cannot deny entry
to according to alcohol service regulations?
Customers with valid ID
Local residents
Employees of the establishment
AGCO inspectors, law enforcements, firefighters, government
inspectors
9. How many ounces is a standard "drink" of beer?
1.5 ounces
10 ounces
5 ounces
12 ounces
10. What is true when serving a group of guests with a designated driver?
You can continue service even if the guests are intoxicated.
You cannot serve the guests to the point of intoxication.
You are not responsible for the guests if they agree not to drive.
You are not responsible for the guests since they have a
designated driver.
11. What is the significance of Smart Serve certification in the context of
alcohol service regulations in Ontario?
