HRM3706
Together We Pass
Exam Pack 2017 Term 2
Written by Fortunate Chando
www.togetherwepass.co.za
Tel: 021 838 8251
,HRM3706 – Performance Management
SECTION A
MULTIPLE CHOICE QUESTIONS
1. Performance Management is:
a. The activity where a line manager sets objectives for his/her staff
b. To develop punitive steps to address poor performance
c. To ensure all stakeholder requirements will be met
d. To comply with the requirements of HR
2. Planning of Performance requires:
a. Translating the job description into objectives and measures
b. Assessing your culture
c. Setting aligned KPA’s and objectives
d. Defining a development plan for employees
3. Maintaining performance includes:
a. Checking up staff to ensure they perform optimally
b. Provide coaching and training where gaps exist
c. Formal feedback
d. Disciplining poor performance
4. Key Value Drivers are:
a. The assets of the company
© 2017 Together We Pass. All rights reserved.
pg. 2
,b. The requirements and expectations of all key stakeholders
c. Formally reported in the annual report
d. The basis of strategy and operational focus areas
5. A training and development plan:
a. Is drafted as part of the planning process
b. Is based on the available budget as determined by the management team
c. Should address the gaps in performance
d. Must include the latest trends in the market
6. The training strategy should:
a. Be aligned with the retention strategy of the business
b. Only focus on problem employees
c. Assist the company to get money back through levies and grants
d. Be done to be compliant
7. Benefits of a good PM system can include:
a. An effective HR Department
b. Reduced labor costs
c. Improved communication
d. Focused development
8. Key factors that can contribute to successful implementation are:
a. Do what the competition is doing
b. Relevance – to strategy and goals of the business
c. To have a paper-less system
© 2017 Together We Pass. All rights reserved.
pg. 3
, d. To be able to differentiate between poor and good performers
9. Coaching is:
a. Not part of Performance management – it is a separate process
b. It is more or less the same as on-the-job-training and mentoring
c. A process of dialogue, feedback and development
d. To assist with personal problems
10. Mentoring can be seen as:
a. A trusting relationship and focus on the holistic development and growth of a
person
b. Questions about life, work and beliefs
c. A very formal relationship
d. Job observation
11. The following is important when giving feedback:
a. It should be forceful and personal to make an impact
b. It can be given to assist changing a person’s personal preferences
c. It should be immediate
d. It should allow for a response from the recipient
12. Barriers to feedback can include:
a. It is vague and non-specific
b. Trust that is lacking
c. Avoidance of conflict
d. Language barriers
© 2017 Together We Pass. All rights reserved.
pg. 4
Together We Pass
Exam Pack 2017 Term 2
Written by Fortunate Chando
www.togetherwepass.co.za
Tel: 021 838 8251
,HRM3706 – Performance Management
SECTION A
MULTIPLE CHOICE QUESTIONS
1. Performance Management is:
a. The activity where a line manager sets objectives for his/her staff
b. To develop punitive steps to address poor performance
c. To ensure all stakeholder requirements will be met
d. To comply with the requirements of HR
2. Planning of Performance requires:
a. Translating the job description into objectives and measures
b. Assessing your culture
c. Setting aligned KPA’s and objectives
d. Defining a development plan for employees
3. Maintaining performance includes:
a. Checking up staff to ensure they perform optimally
b. Provide coaching and training where gaps exist
c. Formal feedback
d. Disciplining poor performance
4. Key Value Drivers are:
a. The assets of the company
© 2017 Together We Pass. All rights reserved.
pg. 2
,b. The requirements and expectations of all key stakeholders
c. Formally reported in the annual report
d. The basis of strategy and operational focus areas
5. A training and development plan:
a. Is drafted as part of the planning process
b. Is based on the available budget as determined by the management team
c. Should address the gaps in performance
d. Must include the latest trends in the market
6. The training strategy should:
a. Be aligned with the retention strategy of the business
b. Only focus on problem employees
c. Assist the company to get money back through levies and grants
d. Be done to be compliant
7. Benefits of a good PM system can include:
a. An effective HR Department
b. Reduced labor costs
c. Improved communication
d. Focused development
8. Key factors that can contribute to successful implementation are:
a. Do what the competition is doing
b. Relevance – to strategy and goals of the business
c. To have a paper-less system
© 2017 Together We Pass. All rights reserved.
pg. 3
, d. To be able to differentiate between poor and good performers
9. Coaching is:
a. Not part of Performance management – it is a separate process
b. It is more or less the same as on-the-job-training and mentoring
c. A process of dialogue, feedback and development
d. To assist with personal problems
10. Mentoring can be seen as:
a. A trusting relationship and focus on the holistic development and growth of a
person
b. Questions about life, work and beliefs
c. A very formal relationship
d. Job observation
11. The following is important when giving feedback:
a. It should be forceful and personal to make an impact
b. It can be given to assist changing a person’s personal preferences
c. It should be immediate
d. It should allow for a response from the recipient
12. Barriers to feedback can include:
a. It is vague and non-specific
b. Trust that is lacking
c. Avoidance of conflict
d. Language barriers
© 2017 Together We Pass. All rights reserved.
pg. 4
