CLEET PHASE 2 || WITH ERRORLESS ANSWERS.
What are the responsibilities of the security guard during or after an incident or offence? correct
answers Observe and report
What could happen to you if you are convicted of impersonating a peace officer? correct answers
All of the above (fine, prison, license revocation)
Whom do security guards represent? correct answers Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: correct
answers Other people
Which of the following is a true statement about a security guard's relationship to the public or
client employees? correct answers Security officers enforce the client's rules, policies, and
procedures
Which of the following actions demonstrates good public relations? correct answers Enforcing
all rules, policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your
employer)? correct answers No
Maintaining a good physical appearance means? correct answers Being well-groomed
Maintaining a professional work area means: correct answers Keeping desks and counters clean
and organized
How should you respond to people who try to use their friendship with you? correct answers Be
fair
, Which of the following words does not describe a guideline for communication with other
people? correct answers Aggressive
How should you speak to communicate across language barriers? correct answers Clearly and
slowly
Which of the following words does not represent a guideline for communicating across language
barriers? correct answers Shout
How can you maintain your professionalism when communicating with the media? correct
answers Be pleasant at all times
What is the proper response to answer questions from the media? correct answers Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: correct
answers Be yourself
What is one way of maintaining your credibility during a court appearance? correct answers
Projecting a professional image
Should you hang up the telephone first? correct answers No
If you answer the telephone, and the person the caller wants cannot be reached, what should you
do? correct answers Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: correct answers Follow all
directions given by the emergency dispatcher
What are the responsibilities of the security guard during or after an incident or offence? correct
answers Observe and report
What could happen to you if you are convicted of impersonating a peace officer? correct answers
All of the above (fine, prison, license revocation)
Whom do security guards represent? correct answers Their employer and their employer's clients
Public relations skills help you to effectively perform those duties which involve: correct
answers Other people
Which of the following is a true statement about a security guard's relationship to the public or
client employees? correct answers Security officers enforce the client's rules, policies, and
procedures
Which of the following actions demonstrates good public relations? correct answers Enforcing
all rules, policies, and procedures without expressing personal opinions or disagreement
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized by your
employer)? correct answers No
Maintaining a good physical appearance means? correct answers Being well-groomed
Maintaining a professional work area means: correct answers Keeping desks and counters clean
and organized
How should you respond to people who try to use their friendship with you? correct answers Be
fair
, Which of the following words does not describe a guideline for communication with other
people? correct answers Aggressive
How should you speak to communicate across language barriers? correct answers Clearly and
slowly
Which of the following words does not represent a guideline for communicating across language
barriers? correct answers Shout
How can you maintain your professionalism when communicating with the media? correct
answers Be pleasant at all times
What is the proper response to answer questions from the media? correct answers Refer media
representatives to your supervisor
In addition to being understanding when making a court appearance, you should also: correct
answers Be yourself
What is one way of maintaining your credibility during a court appearance? correct answers
Projecting a professional image
Should you hang up the telephone first? correct answers No
If you answer the telephone, and the person the caller wants cannot be reached, what should you
do? correct answers Explain the reason the person may not be reached
When reporting an emergency over the telephone, you should: correct answers Follow all
directions given by the emergency dispatcher
