Panda Express Module 1
What is the Panda Environment and how can I contribute to it - answercreate a safe and
empowering conversation environment for team Panda to learn, appreciate and
challenge each other in bringing our Panda vision alive and in action
???
What is the Panda Mission - answerdeliver exceptional Asian dining experience by
building an organization where people are inspired to better their lives
What is Panda Vision - answerto be recognized as a world leader in people
development to become loved by our guests
What are Panda's Values - answerProactive
Respect/ Win-win
Growth
Great Operations
Giving
What is the Panda Way - answerHealthy Lifestyle
Continuous Learning
Developing Others
Acknowledging Others
What is Panda's Operating Culture - answerWorkability
Intensity
Integrity
What is the definition of workability and how is it demonstrated - answerto be capable of
always delivering exceptional results with high standards and great attitude
???
What is the definition of intensity and how is it demonstrated - answerto be all-in the
highest engagement and execution
???
What is the definition of integrity and how is it demonstrated - answerbe impeccable
with our words and actions
???
, Explain the career path from Counter Help to GM - answerCounter Help
Shift Leader
AM
GM
What is the associate handbook and why is it important for every associate to review
and be familiar with it - answerprovides the policies and procedures that allow us to
uphold our mission and values & straighten our culture. This helps us live the Panda
Way.
What is the My V.O.I.CE. Matters program? - answerThe HR department with an open
door policy in which you can raise concerns anonymously
If an associate needs help, how can they raise their concerns - answerMy VOICE
Manager, Supervisor, AOC
Dedicated Hotline
TCQ
Why is personal presentation important and how is it linked to food safety? - answerOur
uniforms elevate our brand image and help our associates and managers feel more
comfortable, confident and happy
What are uniform requirements for each associate - answerhat, smile, red uniform shirt,
black pants, black socks, black non slip shoes, full apron and name tag
Why is proper hand washing important - answerto not spread germs
When do you need to wash your hands - answerevery 30 minutes
What sinks are you allowed to wash your hands - answerOnly hand washing sinks
How long are you required to wash your hands - answer20 seconds or 'Happy Birthday'
song twice
Why is important to provide guest service - answerto be loved by our guests
What does it mean "to be loved by our guests" - answer
What are the 5 steps of service - answer1. Hello/Welcome
2. Samples
3. Appetizers
4. Drinks
5. Thank you
6. Donations
What is the Panda Environment and how can I contribute to it - answercreate a safe and
empowering conversation environment for team Panda to learn, appreciate and
challenge each other in bringing our Panda vision alive and in action
???
What is the Panda Mission - answerdeliver exceptional Asian dining experience by
building an organization where people are inspired to better their lives
What is Panda Vision - answerto be recognized as a world leader in people
development to become loved by our guests
What are Panda's Values - answerProactive
Respect/ Win-win
Growth
Great Operations
Giving
What is the Panda Way - answerHealthy Lifestyle
Continuous Learning
Developing Others
Acknowledging Others
What is Panda's Operating Culture - answerWorkability
Intensity
Integrity
What is the definition of workability and how is it demonstrated - answerto be capable of
always delivering exceptional results with high standards and great attitude
???
What is the definition of intensity and how is it demonstrated - answerto be all-in the
highest engagement and execution
???
What is the definition of integrity and how is it demonstrated - answerbe impeccable
with our words and actions
???
, Explain the career path from Counter Help to GM - answerCounter Help
Shift Leader
AM
GM
What is the associate handbook and why is it important for every associate to review
and be familiar with it - answerprovides the policies and procedures that allow us to
uphold our mission and values & straighten our culture. This helps us live the Panda
Way.
What is the My V.O.I.CE. Matters program? - answerThe HR department with an open
door policy in which you can raise concerns anonymously
If an associate needs help, how can they raise their concerns - answerMy VOICE
Manager, Supervisor, AOC
Dedicated Hotline
TCQ
Why is personal presentation important and how is it linked to food safety? - answerOur
uniforms elevate our brand image and help our associates and managers feel more
comfortable, confident and happy
What are uniform requirements for each associate - answerhat, smile, red uniform shirt,
black pants, black socks, black non slip shoes, full apron and name tag
Why is proper hand washing important - answerto not spread germs
When do you need to wash your hands - answerevery 30 minutes
What sinks are you allowed to wash your hands - answerOnly hand washing sinks
How long are you required to wash your hands - answer20 seconds or 'Happy Birthday'
song twice
Why is important to provide guest service - answerto be loved by our guests
What does it mean "to be loved by our guests" - answer
What are the 5 steps of service - answer1. Hello/Welcome
2. Samples
3. Appetizers
4. Drinks
5. Thank you
6. Donations
