PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
PGA PGM 3.0 LEVEL 2 GOLF OPS TEST BANK EXAM 2025-2026
\COMPREHENSIVE EXAM WITH COMPLETE QUESTIONS
AND ACCURATE DETAILED ANSWERS \\NEWEST
VERSION|| (VERIFIED ANSWERS) ASSURED PASS
ALREADY GRADED A+
"Identify staffing needs" is True
one of the staff-
management roles in
running a golf
operation. (T/F)
Job descriptions should True
identify the skills necessary
to accomplish the tasks
associated with each position.
(T/F)
High-performance profiling True
is a tool that can be used to
communicate a uniform set
of facility-wide
expectations for all
employees
interviewing current Look at job descriptions and high-performance profiles
employees is the first step in and checking whether everyone is trained in job-
determining current training specific skills
needs.
Self assessments are an True
appropriate means for
facility staff to align their
personal goals with
business goals.
Self assessments are most during the evaluation phase
useful during the hiring
process.
1/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
New teachers observed the False
lead instructor at a golf
facility conduct a short
game
clinic. This is an example of
external staff training. (T/F)
What are tasks associated Implement cross-training, shared
with the "plan for functions/responsibilities, ensure several staff can
succession" staff- perform key operational tasks, articulate career paths
management role within the facility's business
managers have in running a
golf operation?
What should a manager the human resources it will take to achieve their
consider when business objectives, and seasonal fluctuations in
determining the number business.
of employees needed to
run an operation?
What should golf facilities create high performance profiles
consider doing to elevate
staff performance in
meeting management and
customer expectations?
What is the advantage of it avoids signaling the right answer
asking open ended
questions during the
interview process?
What is an example of Vendor product training, trips to other facilities, workshops, PGA
external staff training? seminars
Reduced training needs is one False- improved efficiency, improved customer service
of the
anticipated benefits of
adopting new point- of-sale
system technology.
What is the first step in Assess facility needs
acquiring a new
technology-based
system?
2/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
What are policies? Guidelines and rules that outline a definite course of action in
various situations.
a logical set of step-by-step instructions on how to
What are procedures?
implement policies and complete specific tasks.
Shift-change cash control is True
a procedure used to deter
employee theft.
Why should employees be morale boost, can assess the realism of
involved in creating and policy/procedure expectations with feedback
revising policies or
procedures?
What is a management tool Organization chart
for defining the structure of
the golf operation?
Promotion is one of the 4 "Ps" True
of marketing
Building a brand is a False. The brand is the sum of the product's culture,
"Moment of truth" product or service delivery, and customer perceptions
opportunity. and expectations for a specific type of benefit or
experience.
What does the American Brand
Marketing
Assocation refer to as a
name, term, sign, symbol or
design, or combination of
them
intended to identify the
goods and services of a
seller?
What is an example of Local fitness and tennis clubs
indirect competition to an
18-hole daily fee facility?
Tried and true practices False
adopted by other successful
facilities should be the
starting point for
developing new
promotional
3/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
programs.
Selling yourself, selling Internal
the facility, and selling
the game of golf are the
three
principal layers of what type
of marketing?
the vision Core Values and True
mission statement of a golf
facility should be
developed concurrently with
establishing a facility wide
business plan that
concludes
concrete goals and
strategies for meeting
them.
Proper business planning False
and operations alignment
directs that sufficient
resources be identified
before strategies for
achieving business
objectives are
developed.
What department is The Golf operation
considered the core unit of
most facilities?
What is one of the facility type, geographic locale, customer base,
descriptive/directional business objectives and goals, strategies
elements of the facility's
business that need to be in
place before the golf
operation is defined?
4/79
5/22/25, 8:03 AM
PGA PGM 3.0 LEVEL 2 GOLF OPS TEST BANK EXAM 2025-2026
\COMPREHENSIVE EXAM WITH COMPLETE QUESTIONS
AND ACCURATE DETAILED ANSWERS \\NEWEST
VERSION|| (VERIFIED ANSWERS) ASSURED PASS
ALREADY GRADED A+
"Identify staffing needs" is True
one of the staff-
management roles in
running a golf
operation. (T/F)
Job descriptions should True
identify the skills necessary
to accomplish the tasks
associated with each position.
(T/F)
High-performance profiling True
is a tool that can be used to
communicate a uniform set
of facility-wide
expectations for all
employees
interviewing current Look at job descriptions and high-performance profiles
employees is the first step in and checking whether everyone is trained in job-
determining current training specific skills
needs.
Self assessments are an True
appropriate means for
facility staff to align their
personal goals with
business goals.
Self assessments are most during the evaluation phase
useful during the hiring
process.
1/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
New teachers observed the False
lead instructor at a golf
facility conduct a short
game
clinic. This is an example of
external staff training. (T/F)
What are tasks associated Implement cross-training, shared
with the "plan for functions/responsibilities, ensure several staff can
succession" staff- perform key operational tasks, articulate career paths
management role within the facility's business
managers have in running a
golf operation?
What should a manager the human resources it will take to achieve their
consider when business objectives, and seasonal fluctuations in
determining the number business.
of employees needed to
run an operation?
What should golf facilities create high performance profiles
consider doing to elevate
staff performance in
meeting management and
customer expectations?
What is the advantage of it avoids signaling the right answer
asking open ended
questions during the
interview process?
What is an example of Vendor product training, trips to other facilities, workshops, PGA
external staff training? seminars
Reduced training needs is one False- improved efficiency, improved customer service
of the
anticipated benefits of
adopting new point- of-sale
system technology.
What is the first step in Assess facility needs
acquiring a new
technology-based
system?
2/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
What are policies? Guidelines and rules that outline a definite course of action in
various situations.
a logical set of step-by-step instructions on how to
What are procedures?
implement policies and complete specific tasks.
Shift-change cash control is True
a procedure used to deter
employee theft.
Why should employees be morale boost, can assess the realism of
involved in creating and policy/procedure expectations with feedback
revising policies or
procedures?
What is a management tool Organization chart
for defining the structure of
the golf operation?
Promotion is one of the 4 "Ps" True
of marketing
Building a brand is a False. The brand is the sum of the product's culture,
"Moment of truth" product or service delivery, and customer perceptions
opportunity. and expectations for a specific type of benefit or
experience.
What does the American Brand
Marketing
Assocation refer to as a
name, term, sign, symbol or
design, or combination of
them
intended to identify the
goods and services of a
seller?
What is an example of Local fitness and tennis clubs
indirect competition to an
18-hole daily fee facility?
Tried and true practices False
adopted by other successful
facilities should be the
starting point for
developing new
promotional
3/79
, PGA PGM 3.0 Level 2 Golf
5/22/25, 8:03 AM
programs.
Selling yourself, selling Internal
the facility, and selling
the game of golf are the
three
principal layers of what type
of marketing?
the vision Core Values and True
mission statement of a golf
facility should be
developed concurrently with
establishing a facility wide
business plan that
concludes
concrete goals and
strategies for meeting
them.
Proper business planning False
and operations alignment
directs that sufficient
resources be identified
before strategies for
achieving business
objectives are
developed.
What department is The Golf operation
considered the core unit of
most facilities?
What is one of the facility type, geographic locale, customer base,
descriptive/directional business objectives and goals, strategies
elements of the facility's
business that need to be in
place before the golf
operation is defined?
4/79
