BUS 237 NOTES CHAPTERS 7-12 || EXAM-STYLE
QUESTIONS WITH 100% CORRECT ANSWERS!!
one way to gain competitive advantage using information systems is through business process
correct answers true
it is illegal to use a shared supply chain management system to infer what your competitors
inventory levels are correct answers false
it is illegal to use a shared supply chain management system to infer what your competitor's
inventory levels are correct answers false
using MIS, one way to gain competitive advantage is to enhance the product or service by
applying technological change correct answers true
functional silos are designed to work independently of one another correct answers true
cross-functional systems facilitate work of a single department or business function correct
answers false
supplier relationship management is a business process for managing all contacts between the
organizations and its supplies correct answers true
in the last 10 years, all companies have entirely switched from functional systems to fully
integrated or cross-functional systems correct answers false
with functional systems one of the biggest problems is duplicated data correct answers true
functional systems often lead to disjointed processes and increased expenses correct answers
true
independent, isolated systems are good for making businesses more efficient today correct
answers false
ERP systems integrate sales, orders, inventory, manufacturing, customer service, human
resources and accounting correct answers true
order entry is usually found in the accounting functional systems correct answers false
a general ledger application would be an example of a process-based system correct answers
false
most organizations today have a mixture of functional and integrated systems correct answers
true
customer relationship management (CRM) is an example of a cross-functional system correct
answers true
,enterprise resource planning software uses one database to connect the functional areas
correct answers true
customer service is typically part of the marketing and sales function correct answers false
the operations function handles order entry and inventory management correct answers true
it is not possible to improve business processes with technological change correct answers
false
EAI leaves the functional systems and databases basically intact correct answers true
either EAI or ERP can be used to integrate functional systems correct answers true
the user interface for enterprise application integration systems and enterprise resource
planning systems look completely different to the end user correct answers false
business process design is well understood and the outcomes are fairly certain once the
changes are begun correct answers false
in a functional system the data required to answer queries from and about customers is
contained within the order management system so links to other systems are not necessary
correct answers false
isolated systems can lead to inefficiency and higher organizational costs correct answers true
porter's concept of the process chain is crucial for developing a competitive strategy correct
answers false
most employees welcome and embrace changes caused by business process redesign correct
answers false
grand & toy has expanded its business model by offering services through the web in the last
decade correct answers true
functional systems in porters value chain are usually compromised of correct answers HR,
accounting, operations, sales
originally the _____ supported the work of a single department or function correct answers
functional systems
systems that are designed to support activities across departmental boundaries are called
correct answers crossed-departmental systems
systems that are used by two or more related companies are referred to as correct answers
inter-organizational systems
which of the following are examples of accounting functional systems correct answers
accounts receivable
,which of the following is true statements with functional systems correct answers isolated
system
which of the following is a consequence of a disjoint system correct answers lower profits
which of the following is a rationale for business process design correct answers new and
more efficient business processes that integrate the activities of all departments involved in a
value chain should be created
____support the business processes of attracting, selling, managing, delivering and
supporting customers correct answers customer relationship management systems
____support all of the primary business processes as well as the human resources and
accounting support processes correct answers enterprise resource planning systems
when a company purchases an "industry standard process" from a vendor like SAP correct
answers change the way to company operates to conform to the software
when a company purchases an "industry standard process" from a vendor like SAP the
company may benefit correct answers by gaining "best practices" it would otherwise have
developed on its own
ERP systems handle correct answers all of the company's functions
the elimination of the middle layer in a supply chain is called correct answers
disintermediation
_____is a business process for managing all contacts between an organization and its
suppliers correct answers SRM
functional applications are sometimes called correct answers functional silos
______are used by non-manufacturers such as distributors and retailers correct answers
marketing and sales systems
which of the following is a function of a manufacturing system correct answers scheduling
which of the following is involved in supply chain management correct answers SRM and
CRM
which of the following is not a driver of supply chain management performance correct
answers hardware
sales management applications support correct answers sales to existing customers
inter-organizational systems that enable companies to efficiently handle the flow of goods
from suppliers to customer are known as correct answers supply chain management systems
the internet and database management systems have allowed manufacturers like Dell to sell
directly to consumers. this is called correct answers disintermediation
, the only source of revenue in the supply chain is the correct answers end consumer
functional applications are sometimes called functional correct answers silos
systems that span functional_____are known as cross-functional systmes correct answers
boundaries
inventory management systems are usually found in the _____ functional area correct
answers operations
payroll is an application that is traditionally run in the functional area of correct answers
human resources
the general ledger (GL) is an application that is traditionally run in the functional are of
correct answers accounting and finance
order entry is an application that is traditionally run in the functional area of correct answers
operations
_____combines functional systems by using software bridges to connect different functional
systems correct answers EAI
lead tracking is an application that is traditionally run in the functional area of correct
answers sales and marketing
software that integrates sales, orders, inventory, manufacturing, customer service, human
resources and accounting is called correct answers ERP systems
one of the problems of functional systems is that data stored for different functional areas
may be inconsistent and correct answers redundant
when functional systems are isolated, business processes are correct answers disjointed
if the order entry system defines part numbers using a 6-digit code and the inventory system
defines part numbers using an 8 digit code, the data must be ______ in order for the two
systems to share data correct answers converted
oracle, microsoft, and SAP are all examples of _____ software vendors correct answers ERP
an example of integrated, cross functional information system would be correct answers
CRM
a hotel that is experiencing a slow period could use a _______ to market promotions to its
best customers correct answers integrated CRM application
business process management is all about correct answers accomplishing the same activities
with less resource cost
______ systems link up all the processes that touch the customer correct answers CRM
QUESTIONS WITH 100% CORRECT ANSWERS!!
one way to gain competitive advantage using information systems is through business process
correct answers true
it is illegal to use a shared supply chain management system to infer what your competitors
inventory levels are correct answers false
it is illegal to use a shared supply chain management system to infer what your competitor's
inventory levels are correct answers false
using MIS, one way to gain competitive advantage is to enhance the product or service by
applying technological change correct answers true
functional silos are designed to work independently of one another correct answers true
cross-functional systems facilitate work of a single department or business function correct
answers false
supplier relationship management is a business process for managing all contacts between the
organizations and its supplies correct answers true
in the last 10 years, all companies have entirely switched from functional systems to fully
integrated or cross-functional systems correct answers false
with functional systems one of the biggest problems is duplicated data correct answers true
functional systems often lead to disjointed processes and increased expenses correct answers
true
independent, isolated systems are good for making businesses more efficient today correct
answers false
ERP systems integrate sales, orders, inventory, manufacturing, customer service, human
resources and accounting correct answers true
order entry is usually found in the accounting functional systems correct answers false
a general ledger application would be an example of a process-based system correct answers
false
most organizations today have a mixture of functional and integrated systems correct answers
true
customer relationship management (CRM) is an example of a cross-functional system correct
answers true
,enterprise resource planning software uses one database to connect the functional areas
correct answers true
customer service is typically part of the marketing and sales function correct answers false
the operations function handles order entry and inventory management correct answers true
it is not possible to improve business processes with technological change correct answers
false
EAI leaves the functional systems and databases basically intact correct answers true
either EAI or ERP can be used to integrate functional systems correct answers true
the user interface for enterprise application integration systems and enterprise resource
planning systems look completely different to the end user correct answers false
business process design is well understood and the outcomes are fairly certain once the
changes are begun correct answers false
in a functional system the data required to answer queries from and about customers is
contained within the order management system so links to other systems are not necessary
correct answers false
isolated systems can lead to inefficiency and higher organizational costs correct answers true
porter's concept of the process chain is crucial for developing a competitive strategy correct
answers false
most employees welcome and embrace changes caused by business process redesign correct
answers false
grand & toy has expanded its business model by offering services through the web in the last
decade correct answers true
functional systems in porters value chain are usually compromised of correct answers HR,
accounting, operations, sales
originally the _____ supported the work of a single department or function correct answers
functional systems
systems that are designed to support activities across departmental boundaries are called
correct answers crossed-departmental systems
systems that are used by two or more related companies are referred to as correct answers
inter-organizational systems
which of the following are examples of accounting functional systems correct answers
accounts receivable
,which of the following is true statements with functional systems correct answers isolated
system
which of the following is a consequence of a disjoint system correct answers lower profits
which of the following is a rationale for business process design correct answers new and
more efficient business processes that integrate the activities of all departments involved in a
value chain should be created
____support the business processes of attracting, selling, managing, delivering and
supporting customers correct answers customer relationship management systems
____support all of the primary business processes as well as the human resources and
accounting support processes correct answers enterprise resource planning systems
when a company purchases an "industry standard process" from a vendor like SAP correct
answers change the way to company operates to conform to the software
when a company purchases an "industry standard process" from a vendor like SAP the
company may benefit correct answers by gaining "best practices" it would otherwise have
developed on its own
ERP systems handle correct answers all of the company's functions
the elimination of the middle layer in a supply chain is called correct answers
disintermediation
_____is a business process for managing all contacts between an organization and its
suppliers correct answers SRM
functional applications are sometimes called correct answers functional silos
______are used by non-manufacturers such as distributors and retailers correct answers
marketing and sales systems
which of the following is a function of a manufacturing system correct answers scheduling
which of the following is involved in supply chain management correct answers SRM and
CRM
which of the following is not a driver of supply chain management performance correct
answers hardware
sales management applications support correct answers sales to existing customers
inter-organizational systems that enable companies to efficiently handle the flow of goods
from suppliers to customer are known as correct answers supply chain management systems
the internet and database management systems have allowed manufacturers like Dell to sell
directly to consumers. this is called correct answers disintermediation
, the only source of revenue in the supply chain is the correct answers end consumer
functional applications are sometimes called functional correct answers silos
systems that span functional_____are known as cross-functional systmes correct answers
boundaries
inventory management systems are usually found in the _____ functional area correct
answers operations
payroll is an application that is traditionally run in the functional area of correct answers
human resources
the general ledger (GL) is an application that is traditionally run in the functional are of
correct answers accounting and finance
order entry is an application that is traditionally run in the functional area of correct answers
operations
_____combines functional systems by using software bridges to connect different functional
systems correct answers EAI
lead tracking is an application that is traditionally run in the functional area of correct
answers sales and marketing
software that integrates sales, orders, inventory, manufacturing, customer service, human
resources and accounting is called correct answers ERP systems
one of the problems of functional systems is that data stored for different functional areas
may be inconsistent and correct answers redundant
when functional systems are isolated, business processes are correct answers disjointed
if the order entry system defines part numbers using a 6-digit code and the inventory system
defines part numbers using an 8 digit code, the data must be ______ in order for the two
systems to share data correct answers converted
oracle, microsoft, and SAP are all examples of _____ software vendors correct answers ERP
an example of integrated, cross functional information system would be correct answers
CRM
a hotel that is experiencing a slow period could use a _______ to market promotions to its
best customers correct answers integrated CRM application
business process management is all about correct answers accomplishing the same activities
with less resource cost
______ systems link up all the processes that touch the customer correct answers CRM
