Cadence Review - Schegistrar
What is a block? - answer Time reserved on a provider's schedule for a specific visit
type or type of patient
What does it mean if a slot is green on the provider's schedule? - answer There are
regular openings available
A patient's appointment is actually scheduled after you ___________. - answer Click
Accept on the Appointment Review window
What 5 pieces of information do you document on the Make Appt. Form? – answer
WHERE the appointment is taking place, WHY patient needs an appointment, WHAT is
being scheduled, With WHOM the appointment is being scheduled, WHEN the
appointment is being scheduled
When does the system take you to the Recommended Solutions form instead of the
provider's schedule? - answer When the Auto search box is selected on the Make
Appointment form
T/F: When you select the Auto search check box on the Make Appointment form, the
Schedule Scanner disappears. - answerTrue
Regarding interpreting provider's schedules, what does the number in the time slot
indicate? - answerHow many regular openings are left for the time slot
Regarding interpreting provider's schedules, what does a green slot indicate? -
answerGreen: There are regular openings available
Regarding interpreting provider's schedules, what are 3 possible meanings of a red
slot? - answerNo regular openings left, Time marked as unavailable, A break in the
schedule
Regarding interpreting provider's schedules, what does a blue slot indicate? - answerAt
least one regular opening has been scheduled and at least one is still available
(Partially booked)
T/F: You are able to schedule multiple visit types with different providers in the same
entry process. - answerTrue
Regarding interpreting provider's schedules, what does a yellow slot indicate? -
answerAt least one overbook appointment is available
, What's the difference between an insurance coverage and a guarantor account? -
answerWhen a patient receives services that are covered by insurance, a claim is sent
to the insurance company listed in the patient's coverage record.
T/F: If there is any balance not covered by insurance, a statement is sent to the
guarantor. - answerTrue
What are the main differences between registering a new adult patient and a new
dependent patient? - answerDependent patient will likely not be their own guarantor or
their own insurance subscriber
Whose responsibility (what roles) is it to collect patient, guarantor, coverage
information? - answerIt is the responsibility of the front desk or schegistrar to collect
patient, guarantor and coverage information
When will visit-specific registration be collected? - answerAt the time of scheduling or
during the patient's first visit
When a patient, guarantor account, or coverage has a status of "Verified", should the
scheduler still verify the information with the patient? - answerThe verification duration
appears once all the necessary information is gathered. Once the verification duration
lapses, the information will need to be re-verified in case any of the information has
changed since the previous verification
What happens when you click Accept on the Appointment Review window? -
answerThe appointment is actually scheduled
T/F: For an existing patient, update registration information before making the
appointment. - answerFalse
Why should you search for a patient's record before creating a new record? -
answerAvoid duplicate patient records - Patient might not know if she has been seen at
another location that's part of your organization - Can't click the New button until you
search for patient's record
How many minutes can elapse between the end time of one provider and the start time
of the next provider for an appointment to be considered joint? - answerZero - The times
that the provider/resource is present for the appointment must be the same, overlap, or
touch
What is the indication on the Appointment Desk that an appointment is classified as
joint? - answerThere is one appointment listed with more than one provider
T/F: You must select the Joint times check box to schedule a joint appointment. -
answerFalse
What is a block? - answer Time reserved on a provider's schedule for a specific visit
type or type of patient
What does it mean if a slot is green on the provider's schedule? - answer There are
regular openings available
A patient's appointment is actually scheduled after you ___________. - answer Click
Accept on the Appointment Review window
What 5 pieces of information do you document on the Make Appt. Form? – answer
WHERE the appointment is taking place, WHY patient needs an appointment, WHAT is
being scheduled, With WHOM the appointment is being scheduled, WHEN the
appointment is being scheduled
When does the system take you to the Recommended Solutions form instead of the
provider's schedule? - answer When the Auto search box is selected on the Make
Appointment form
T/F: When you select the Auto search check box on the Make Appointment form, the
Schedule Scanner disappears. - answerTrue
Regarding interpreting provider's schedules, what does the number in the time slot
indicate? - answerHow many regular openings are left for the time slot
Regarding interpreting provider's schedules, what does a green slot indicate? -
answerGreen: There are regular openings available
Regarding interpreting provider's schedules, what are 3 possible meanings of a red
slot? - answerNo regular openings left, Time marked as unavailable, A break in the
schedule
Regarding interpreting provider's schedules, what does a blue slot indicate? - answerAt
least one regular opening has been scheduled and at least one is still available
(Partially booked)
T/F: You are able to schedule multiple visit types with different providers in the same
entry process. - answerTrue
Regarding interpreting provider's schedules, what does a yellow slot indicate? -
answerAt least one overbook appointment is available
, What's the difference between an insurance coverage and a guarantor account? -
answerWhen a patient receives services that are covered by insurance, a claim is sent
to the insurance company listed in the patient's coverage record.
T/F: If there is any balance not covered by insurance, a statement is sent to the
guarantor. - answerTrue
What are the main differences between registering a new adult patient and a new
dependent patient? - answerDependent patient will likely not be their own guarantor or
their own insurance subscriber
Whose responsibility (what roles) is it to collect patient, guarantor, coverage
information? - answerIt is the responsibility of the front desk or schegistrar to collect
patient, guarantor and coverage information
When will visit-specific registration be collected? - answerAt the time of scheduling or
during the patient's first visit
When a patient, guarantor account, or coverage has a status of "Verified", should the
scheduler still verify the information with the patient? - answerThe verification duration
appears once all the necessary information is gathered. Once the verification duration
lapses, the information will need to be re-verified in case any of the information has
changed since the previous verification
What happens when you click Accept on the Appointment Review window? -
answerThe appointment is actually scheduled
T/F: For an existing patient, update registration information before making the
appointment. - answerFalse
Why should you search for a patient's record before creating a new record? -
answerAvoid duplicate patient records - Patient might not know if she has been seen at
another location that's part of your organization - Can't click the New button until you
search for patient's record
How many minutes can elapse between the end time of one provider and the start time
of the next provider for an appointment to be considered joint? - answerZero - The times
that the provider/resource is present for the appointment must be the same, overlap, or
touch
What is the indication on the Appointment Desk that an appointment is classified as
joint? - answerThere is one appointment listed with more than one provider
T/F: You must select the Joint times check box to schedule a joint appointment. -
answerFalse
