NCTI: Business Services for Technicians
Conventional Exam Questions And Answers
Establishment -
correct answer ✅Moving from concept to reality, the business
gathers resources and commits funds. This is the most fragile stage
of a small business. A business may require an install one month
only to request a disconnect order the following.
Growth -
correct answer ✅The business experience a breakeven point and
then profit; however, the challenges is to keep the business
focused. and outage at the wrong time or extend service
degradation during this time has the potential to hurt the business
Expansion -
correct answer ✅The business has become stable but there is a
push to expand its footprint and revenue. The business investigates
adding staff, enlarging office space, and investing in new technology
and equipment. This is the stage where upgrades to products and
services occurs as businesses transfer their services to new
locations or expand their office.
Maturity -
correct answer ✅The business has reached a point where it can
withstand small inconveniences, it has a solid base to operate from,
,NCTI: Business Services for Technicians
Conventional Exam Questions And Answers
and is secure in its footing. Businesses in this stage may ignore
small service issues, only reporting issues that are sever.
Decline -
correct answer ✅In this stag, sales, profit, and cash flow all
decrease and the business may exit the market. The business may
become desperate to save itself. Even the smallest inconveniences
can be harmful.
Why is it important to determine what the customer's history with
installations or services has been? -
correct answer ✅Having this information helps to provide a
baseline to work toward and allows you to mitigate certain issues
that might arise during the install instead of the customer
mentioning issues when the work is complete.
How is QoS defined in a data service installation? -
correct answer ✅QoS in a data service installation means
consistent Internet speeds, network uptime, and overall network
responsiveness.
How does a service outage affect a business differently than a
residential customer? -
, NCTI: Business Services for Technicians
Conventional Exam Questions And Answers
correct answer ✅Businesses rely on their services to operate.
When their service experiences an outage, workers are unable to
do their job and potential sales are lost.
What types of businesses often remodel their office interiors to suit
their needs? -
correct answer ✅Frequently, small, and medium offices are often
located together within the same building. Offices move walls
based on the state of their business, expanding into adjacent
offices, or moving to another office in the same building.
Who is the best contact to fix an account problem or confirm a
question at an installation? -
correct answer ✅Your local business sales representative.
Why is it important to set your own expectations for an installation
or service call prior to going onsite? -
correct answer ✅It is important to set your own expectations to
ensure that you are exhibiting personal professionalism and to
improve the overall work experience.
What's the difference between a customer-based agreement and a
service-based agreement? -
Conventional Exam Questions And Answers
Establishment -
correct answer ✅Moving from concept to reality, the business
gathers resources and commits funds. This is the most fragile stage
of a small business. A business may require an install one month
only to request a disconnect order the following.
Growth -
correct answer ✅The business experience a breakeven point and
then profit; however, the challenges is to keep the business
focused. and outage at the wrong time or extend service
degradation during this time has the potential to hurt the business
Expansion -
correct answer ✅The business has become stable but there is a
push to expand its footprint and revenue. The business investigates
adding staff, enlarging office space, and investing in new technology
and equipment. This is the stage where upgrades to products and
services occurs as businesses transfer their services to new
locations or expand their office.
Maturity -
correct answer ✅The business has reached a point where it can
withstand small inconveniences, it has a solid base to operate from,
,NCTI: Business Services for Technicians
Conventional Exam Questions And Answers
and is secure in its footing. Businesses in this stage may ignore
small service issues, only reporting issues that are sever.
Decline -
correct answer ✅In this stag, sales, profit, and cash flow all
decrease and the business may exit the market. The business may
become desperate to save itself. Even the smallest inconveniences
can be harmful.
Why is it important to determine what the customer's history with
installations or services has been? -
correct answer ✅Having this information helps to provide a
baseline to work toward and allows you to mitigate certain issues
that might arise during the install instead of the customer
mentioning issues when the work is complete.
How is QoS defined in a data service installation? -
correct answer ✅QoS in a data service installation means
consistent Internet speeds, network uptime, and overall network
responsiveness.
How does a service outage affect a business differently than a
residential customer? -
, NCTI: Business Services for Technicians
Conventional Exam Questions And Answers
correct answer ✅Businesses rely on their services to operate.
When their service experiences an outage, workers are unable to
do their job and potential sales are lost.
What types of businesses often remodel their office interiors to suit
their needs? -
correct answer ✅Frequently, small, and medium offices are often
located together within the same building. Offices move walls
based on the state of their business, expanding into adjacent
offices, or moving to another office in the same building.
Who is the best contact to fix an account problem or confirm a
question at an installation? -
correct answer ✅Your local business sales representative.
Why is it important to set your own expectations for an installation
or service call prior to going onsite? -
correct answer ✅It is important to set your own expectations to
ensure that you are exhibiting personal professionalism and to
improve the overall work experience.
What's the difference between a customer-based agreement and a
service-based agreement? -
