TEST BANK
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MGMT 12th Edition Principles of Management
j j j j j
by Chuck Williams Chapters 1 - 18, Complete
j j j j j j j
,TABLE OF CONTENTS j j j
Part I: INTRODUCTION TO MANAGEMENT.
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1. Management.
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2. The History of Management.
j j j j
3. Organizational Environments and Cultures.
j j j j
4. Ethics and Social Responsibility.
j j j j
Part II: PLANNING.
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5. Planning and Decision Making.
j j j j
6. Organizational Strategy.
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7. Innovation and Change.
j j j
8. Global Management.
j j
Part III: ORGANIZING.
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9. Designing Adaptive Organizations.
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10. Managing Teams.
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11. Managing Human Resource Systems.
j j j j
12. Managing Individuals and a Diverse Work Force.
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Part IV: LEADING.
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13. Motivation.
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14. Leadership.
j
15. Managing Communication.
j j
Part V: CONTROLLING.
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16. Control.
j
17. Managing Information.
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18. Managing Service and Manufacturing Operations.
j j j j j
,Chapter 01_Management
j
1.j_____jisjdefinedjasjgettingjworkjdonejthroughjothers.
j
a.j Orientation
j
b.jMarketing
j
c.j Management
j
d.jAccounting
ANS:jjc
2.jWhenjRuthjwasjhiredjbyjGrahamjServicesjInc.jtojheadjitsjcustomerjservicejoperations,jshejwasjtol
djthatjherjrolejinvolvedjsupervisingjthejworkjofjherjemployeesjandjensuringjthatjtheyjdidjtheirjjobsj
well.jRuth'sjjobjisjrelatedjto:
j
a.j marketing.
j
b.jrecruitment.
j
c.j management.
j
d.jfinance.
ANS:jjc
3.jAtjTroystenjInc.,jajconstructionjcompany,jEdwin'sjjobjresponsibilitiesjincludejmonitoringjthejwor
kjcarriedjoutjbyjthejcompany'sjsitejengineers.jHejisjalsojresponsiblejforjensuringjthatjalljthejenginee
, rsjarejprovidedjwithjamplejguidancejandjsupervisionjsojthatjtheyjcanjperformjalljthejassignedjtasksjt
ojthejbestjofjtheirjability.jInjthejgivenjscenario,jEdwin'sjjobjisjrelatedjtoj_____.
j
a.j accounting
j
b.jsales
j
c.j management
j
d.jproduction
ANS:jjc
4.jTrentjAutomobilesjInc.jwasjexpectingjajlargejshipmentjofjscrapjmetaljajweekjearlier.jAsjthejshipm
entjdidjnotjarrivejonjtime,jthejsupplyjmanagerjatjTrentjAutomobilesjwasjforcedjtojplacejanotherjord
erjforjthejsamejquantityjofjscrapjmetaljfromjajlocaljmanufacturer.jAsjajresult,jitsjcarjmanufacturingj
processesjgotjdelayedjandjexpensesjincreased.jInjthisjscenario,jTrentjAutomobilesjisjdemonstratin
gjajlackjofj_____.
j
a.j synergy
j
b.jdisintermediation
j
c.j automation
j
d.jefficiency
ANS:jjd
6.jTojreducejmanualjerrors,jDebronthjInc.,jajmachineryjmanufacturingjcompany,jautomatedjmostj
ofjitsjproductionjprocessesjusingjComputerjNumericjControlj(CNC)jmachines.jThisjreducedjthejlabo
rjcost,jwastagejofjrawjmaterials,jandjrejectionjofjfinishedjgoodsjduejtojqualityjissues.jInjthejcontextj
ofjmanagement,jthejautomationjofjproductionjprocessesjatjDebronthjInc.jexemplifiesj_____.
j
MGMT 12th Edition Principles of Management
j j j j j
by Chuck Williams Chapters 1 - 18, Complete
j j j j j j j
,TABLE OF CONTENTS j j j
Part I: INTRODUCTION TO MANAGEMENT.
j j j j
1. Management.
j
2. The History of Management.
j j j j
3. Organizational Environments and Cultures.
j j j j
4. Ethics and Social Responsibility.
j j j j
Part II: PLANNING.
j j
5. Planning and Decision Making.
j j j j
6. Organizational Strategy.
j j
7. Innovation and Change.
j j j
8. Global Management.
j j
Part III: ORGANIZING.
j j
9. Designing Adaptive Organizations.
j j j
10. Managing Teams.
j j
11. Managing Human Resource Systems.
j j j j
12. Managing Individuals and a Diverse Work Force.
j j j j j j j
Part IV: LEADING.
j j
13. Motivation.
j
14. Leadership.
j
15. Managing Communication.
j j
Part V: CONTROLLING.
j j
16. Control.
j
17. Managing Information.
j j
18. Managing Service and Manufacturing Operations.
j j j j j
,Chapter 01_Management
j
1.j_____jisjdefinedjasjgettingjworkjdonejthroughjothers.
j
a.j Orientation
j
b.jMarketing
j
c.j Management
j
d.jAccounting
ANS:jjc
2.jWhenjRuthjwasjhiredjbyjGrahamjServicesjInc.jtojheadjitsjcustomerjservicejoperations,jshejwasjtol
djthatjherjrolejinvolvedjsupervisingjthejworkjofjherjemployeesjandjensuringjthatjtheyjdidjtheirjjobsj
well.jRuth'sjjobjisjrelatedjto:
j
a.j marketing.
j
b.jrecruitment.
j
c.j management.
j
d.jfinance.
ANS:jjc
3.jAtjTroystenjInc.,jajconstructionjcompany,jEdwin'sjjobjresponsibilitiesjincludejmonitoringjthejwor
kjcarriedjoutjbyjthejcompany'sjsitejengineers.jHejisjalsojresponsiblejforjensuringjthatjalljthejenginee
, rsjarejprovidedjwithjamplejguidancejandjsupervisionjsojthatjtheyjcanjperformjalljthejassignedjtasksjt
ojthejbestjofjtheirjability.jInjthejgivenjscenario,jEdwin'sjjobjisjrelatedjtoj_____.
j
a.j accounting
j
b.jsales
j
c.j management
j
d.jproduction
ANS:jjc
4.jTrentjAutomobilesjInc.jwasjexpectingjajlargejshipmentjofjscrapjmetaljajweekjearlier.jAsjthejshipm
entjdidjnotjarrivejonjtime,jthejsupplyjmanagerjatjTrentjAutomobilesjwasjforcedjtojplacejanotherjord
erjforjthejsamejquantityjofjscrapjmetaljfromjajlocaljmanufacturer.jAsjajresult,jitsjcarjmanufacturingj
processesjgotjdelayedjandjexpensesjincreased.jInjthisjscenario,jTrentjAutomobilesjisjdemonstratin
gjajlackjofj_____.
j
a.j synergy
j
b.jdisintermediation
j
c.j automation
j
d.jefficiency
ANS:jjd
6.jTojreducejmanualjerrors,jDebronthjInc.,jajmachineryjmanufacturingjcompany,jautomatedjmostj
ofjitsjproductionjprocessesjusingjComputerjNumericjControlj(CNC)jmachines.jThisjreducedjthejlabo
rjcost,jwastagejofjrawjmaterials,jandjrejectionjofjfinishedjgoodsjduejtojqualityjissues.jInjthejcontextj
ofjmanagement,jthejautomationjofjproductionjprocessesjatjDebronthjInc.jexemplifiesj_____.
