MGT-420 Final Exam questions with complete
solutions already passed
1. Denotation the literal meaning of a word
2. commutation commonly understood cultural or emotional
associa- tion that some word or phrase carries
in addition to its explicit or literal meaning
3. framing effect occurs when the choice between two
alternatives re- verses depending on whether
the scenario focuses on the potential gain or
the potential loss associated with each
alternative
4. charisma the ability to communicate for influence
5. components for successful premise, character development, foreshadowing,
story- telling ten- sion, resolution
6. premise the starting point for a story. this could be a
particular location, historical context, time (past,
present, future)
7. foreshadowing used to give a hint of what is to happen later in
the story
8. tension conflict in a story is realized as a crystallizing
feature in the arc of a story's plot
9. nonverbal communication when one shares information without using word
10. avoidance ignoring or not mentioning unpleasant
topics be- cause of fear of what will be said
or the inability to handle it
11. difficult conversation characterized by strong emotion and potential
,MGT-420 Final Exam questions with complete
solutions already passed
conflict,
requires careful preparation and emotional regulation
,MGT-420 Final Exam questions with complete
solutions already passed
12. attribution bias tendency to blame others and not ourselves, can
be seen in stories we tell ourselves about
why we are great and why they are bad
13. supportive communication -Techniques for navigating diflcult conversations.
princi- ples -They are designed to reduce emotional
defenses that arise in conflict situations by
focusing on joint problem solving.
14. joint problem solving framing a problem in an objective rather than
ac- cusatory or confrontational manner
15. defensiveness occurs when we feel attacked and need to
protect ourselves
16. disconfirmation occurs when we feel we are being put down or
our self worth is being questioned
17. manage your own behavior requires self management and accepting your
sup- portive own contribution to the problem situation. Two
communication skills
techniques for doing this are owning the
communication and being congruent
18. owning the communication taking responsibility for one's statements and ac-
knowledging that the source of the ideas is
oneself and not another person or group
19. congruent the verbal words matched with the nonverbal
body language
20. development feedback information about what we are doing well and wh
could use improvement
21. feedback giving
,MGT-420 Final Exam questions with complete
solutions already passed
providing information to others about outcomes of
their performance, behavior or actions
22. 5 rules of feedback giving be developmental, be timely and specific, provide
feedback in private and at a good time, provide feed-
back in small chunks, and don't bring the
person down
23. Johari window created by Joseph Left and Harrington Ingham
shows that some things are open that we
know about our- selves and that others also
know; and some things are hidden that we
know about ourselves but others don't know,
referring to the nature of blind spot
24. feedback seeking pursuing feedback to learn more about
ourselves, our performance, and how others
perceive us
25. in organizations, people engage gather information for improving
in feedback seeking to: performance, en- hancing relations,
increasing overall well-being
26. feedback orientation describes one's overall receptivity to feedback
27. feedback orientation is utility, accountability, social awareness, feedback
composed of four self eflcacy
dimensions?
28. active listening skills focus on mindfully hearing and providing
feedback that helps the speaker work
through a problem or issue
solutions already passed
1. Denotation the literal meaning of a word
2. commutation commonly understood cultural or emotional
associa- tion that some word or phrase carries
in addition to its explicit or literal meaning
3. framing effect occurs when the choice between two
alternatives re- verses depending on whether
the scenario focuses on the potential gain or
the potential loss associated with each
alternative
4. charisma the ability to communicate for influence
5. components for successful premise, character development, foreshadowing,
story- telling ten- sion, resolution
6. premise the starting point for a story. this could be a
particular location, historical context, time (past,
present, future)
7. foreshadowing used to give a hint of what is to happen later in
the story
8. tension conflict in a story is realized as a crystallizing
feature in the arc of a story's plot
9. nonverbal communication when one shares information without using word
10. avoidance ignoring or not mentioning unpleasant
topics be- cause of fear of what will be said
or the inability to handle it
11. difficult conversation characterized by strong emotion and potential
,MGT-420 Final Exam questions with complete
solutions already passed
conflict,
requires careful preparation and emotional regulation
,MGT-420 Final Exam questions with complete
solutions already passed
12. attribution bias tendency to blame others and not ourselves, can
be seen in stories we tell ourselves about
why we are great and why they are bad
13. supportive communication -Techniques for navigating diflcult conversations.
princi- ples -They are designed to reduce emotional
defenses that arise in conflict situations by
focusing on joint problem solving.
14. joint problem solving framing a problem in an objective rather than
ac- cusatory or confrontational manner
15. defensiveness occurs when we feel attacked and need to
protect ourselves
16. disconfirmation occurs when we feel we are being put down or
our self worth is being questioned
17. manage your own behavior requires self management and accepting your
sup- portive own contribution to the problem situation. Two
communication skills
techniques for doing this are owning the
communication and being congruent
18. owning the communication taking responsibility for one's statements and ac-
knowledging that the source of the ideas is
oneself and not another person or group
19. congruent the verbal words matched with the nonverbal
body language
20. development feedback information about what we are doing well and wh
could use improvement
21. feedback giving
,MGT-420 Final Exam questions with complete
solutions already passed
providing information to others about outcomes of
their performance, behavior or actions
22. 5 rules of feedback giving be developmental, be timely and specific, provide
feedback in private and at a good time, provide feed-
back in small chunks, and don't bring the
person down
23. Johari window created by Joseph Left and Harrington Ingham
shows that some things are open that we
know about our- selves and that others also
know; and some things are hidden that we
know about ourselves but others don't know,
referring to the nature of blind spot
24. feedback seeking pursuing feedback to learn more about
ourselves, our performance, and how others
perceive us
25. in organizations, people engage gather information for improving
in feedback seeking to: performance, en- hancing relations,
increasing overall well-being
26. feedback orientation describes one's overall receptivity to feedback
27. feedback orientation is utility, accountability, social awareness, feedback
composed of four self eflcacy
dimensions?
28. active listening skills focus on mindfully hearing and providing
feedback that helps the speaker work
through a problem or issue
