MGT 420 exam 3 questions well
answered to pass
Define performance management - correct answer ✔✔The process through which managers
ensure that employees' activities and outputs contribute to the organization's goals.
Know the steps of the performance management process - correct answer ✔✔1. define
performance outcomes for company division and department
2. develop employee goals, behavior, and actions to achieve outcomes
3. provide support and ongoing performance discussions
4.evaluate performance
5. identify improvements needed
6. provide consequences for performance results
What does it mean for a performance measure to be (1) deficient? - correct answer
✔✔Information that is not gathered but is relevant (ex: a company measures whether
employees have good attendance records but not whether they work efficiently.)
What does it mean for a performance measure to be (2) contaminated? - correct answer
✔✔Information that is gathered but irrelevant (ex: Comparing salespeople based on how many
calls they make to customers)
, What does it mean for a performance measure to be (3) valid? - correct answer ✔✔refers to
whether the appraisal measures all the relevant aspects of performance and omits irrelevant
aspects of performance.
What does it mean for a performance measure to be (4) reliable? - correct answer ✔✔the
consistency of the results that the performance measure will deliver.
Know why performance measures should have "strategic congruence" - correct answer ✔✔The
performance management system should elicit job performance that is consistent with the
organization's strategy, goals, and culture.Does the measure reinforce the kinds of behaviors
that support company goals?
Know these rating biases: halo - correct answer ✔✔bias is in a favorable direction
Know these rating biases: leniency - correct answer ✔✔when the reviewer rates everyone near
the top
Know these rating biases: horns - correct answer ✔✔bias involves negative ratings
Know these rating biases: central tendency - correct answer ✔✔when the rater puts everyone
near the middle of the scale
Know these rating biases: strictness - correct answer ✔✔when the rater favors lower rankings
Know these evaluation methods (important!): forced distribution - correct answer ✔✔assigns a
certain percentage of employees to each category in a set of categories
Know these evaluation methods (important!): paired comparison - correct answer ✔✔Method
of performance measurement that compares each employee with each other employee to
establish rankings.
answered to pass
Define performance management - correct answer ✔✔The process through which managers
ensure that employees' activities and outputs contribute to the organization's goals.
Know the steps of the performance management process - correct answer ✔✔1. define
performance outcomes for company division and department
2. develop employee goals, behavior, and actions to achieve outcomes
3. provide support and ongoing performance discussions
4.evaluate performance
5. identify improvements needed
6. provide consequences for performance results
What does it mean for a performance measure to be (1) deficient? - correct answer
✔✔Information that is not gathered but is relevant (ex: a company measures whether
employees have good attendance records but not whether they work efficiently.)
What does it mean for a performance measure to be (2) contaminated? - correct answer
✔✔Information that is gathered but irrelevant (ex: Comparing salespeople based on how many
calls they make to customers)
, What does it mean for a performance measure to be (3) valid? - correct answer ✔✔refers to
whether the appraisal measures all the relevant aspects of performance and omits irrelevant
aspects of performance.
What does it mean for a performance measure to be (4) reliable? - correct answer ✔✔the
consistency of the results that the performance measure will deliver.
Know why performance measures should have "strategic congruence" - correct answer ✔✔The
performance management system should elicit job performance that is consistent with the
organization's strategy, goals, and culture.Does the measure reinforce the kinds of behaviors
that support company goals?
Know these rating biases: halo - correct answer ✔✔bias is in a favorable direction
Know these rating biases: leniency - correct answer ✔✔when the reviewer rates everyone near
the top
Know these rating biases: horns - correct answer ✔✔bias involves negative ratings
Know these rating biases: central tendency - correct answer ✔✔when the rater puts everyone
near the middle of the scale
Know these rating biases: strictness - correct answer ✔✔when the rater favors lower rankings
Know these evaluation methods (important!): forced distribution - correct answer ✔✔assigns a
certain percentage of employees to each category in a set of categories
Know these evaluation methods (important!): paired comparison - correct answer ✔✔Method
of performance measurement that compares each employee with each other employee to
establish rankings.
