Samenvatting 2024-2025
PUBLIC
MANAGEMENT
Sociologie
3de
Bachelor
,Contents
Lecture 1: Introduction...................................................................................6
What? Public organizations!............................................................................................ 6
Core approach to ‘public’............................................................................................ 6
The case of WADA................................................................................................... 6
Universities.............................................................................................................. 6
Dimensional approach to ‘public’................................................................................7
Publicness................................................................................................................... 7
Core explanation..................................................................................................... 7
Dimensional explanation.........................................................................................7
The ‘Publicness Puzzle’ (Bozemann & Bretschneider, 1994)........................................7
Core approach......................................................................................................... 7
Dimensional approach............................................................................................. 8
Dependent............................................................................................................... 8
Who? Public managers! A broad concept........................................................................8
Not a single Mold (Hammerschmid et al., 2016)..........................................................8
Unravelling public management.....................................................................................9
Main take-aways............................................................................................................. 9
Lecture 2: Public Service Performance..........................................................10
What’s in a name? conceptualizing public sector performance....................................10
Discussion: in search of public sector performance...................................................10
IOO model................................................................................................................. 10
Measurement dilemma’s & challenges.........................................................................11
What?........................................................................................................................ 11
Objective performance measurement...................................................................11
Subjective performance measurement..................................................................11
From technical to political choices.............................................................................12
Discussion: some basic math about cutting government.......................................12
So what? Why measure?........................................................................................... 12
Measure to prove (legitimacy)...............................................................................13
Measuring to improve (effectiveness)....................................................................13
Standardization or discretionary space? (Matthys et al, 2024)..................................13
Problem with the scale:......................................................................................... 13
On the dark side: organizational cheating (Bothe & Meier, 2000).............................14
How to measure deviant behaviour?.....................................................................14
In the context of external accountability...............................................................14
Main take-aways........................................................................................................... 15
Lecture 3: The public value(s) universe.........................................................16
What? A primer on public value(s) theory.....................................................................16
Points of departure.................................................................................................... 16
The public service(s) universe (Jorgensen & Bozeman, 2007)...................................16
The strategic triangle (Moore, 1995).........................................................................18
Linking public values, performance & value together (George, 2021).......................19
How? Three take-aways on public values.....................................................................19
Managing public values............................................................................................. 19
Value complexity in local policy decision-making (Huijbregts, 2021).....................19
Public values conflict................................................................................................. 20
Value complexity through hybrid organizing (Beaton et al, 2021).........................20
Public values destruction........................................................................................... 21
Street lightning project.......................................................................................... 21
Active travel project.............................................................................................. 21
1
, Carbon literacy project.......................................................................................... 21
Drivers of public value destruction........................................................................22
Typology of value destruction................................................................................22
Main take-aways........................................................................................................... 22
Lecture 4: Public Management Reforms.........................................................24
Three lenses to study and do public management (EX)................................................24
Old public administration.......................................................................................... 24
Building blocks of Bureaucracy..............................................................................24
Public management from this perspective:............................................................25
Criticism................................................................................................................ 25
J. Edgar Hoover...................................................................................................... 25
Criticism................................................................................................................ 25
New public administration......................................................................................... 25
Building blocks of NPM: more management, measurement & market...................25
Public management from this perspective.............................................................26
Different forms, different intensities......................................................................26
Yet, NPS is everywhere inside….............................................................................27
… and outside the public realm.............................................................................27
Integrated evidence that it may work....................................................................28
Situated approach to New Public Management......................................................28
Intermediate conclusion – leaking up, leaking out, leaking down..........................28
New public governance............................................................................................. 28
Public management from this perspective.............................................................29
The public manager, a particular skill....................................................................29
Main take-aways........................................................................................................... 30
Lecture 5: Organizational scale.....................................................................31
Introduction. Is big better? (Walker et al, 2023)............................................................31
Big is better............................................................................................................... 31
Small is beautiful....................................................................................................... 31
Altogether................................................................................................................. 31
Mergers, the way forward?........................................................................................... 32
Nonprofit-public merger (elderly care)......................................................................32
A first exploration (Vanhoutte, 2023).....................................................................32
The effects, years later.......................................................................................... 32
Nonprofit merger (vulnerable children).....................................................................33
Determinants of Nonprofit Professionals’ Support for Post Merger Organizational
Change.................................................................................................................. 33
Self-determination theory......................................................................................33
Municipal mergers..................................................................................................... 34
Administrative capacity at the local level..............................................................34
Indications of (lack of) administrative capacity......................................................34
Inter-municipal collaboration.................................................................................34
Collaborations or mergers.....................................................................................35
Concern: What with democratic proximity?...........................................................35
Tackling a wicket issue through networks.....................................................................35
Understanding network management in practice......................................................35
Wicked issues............................................................................................................ 36
Sustainable development.......................................................................................... 36
Climate change......................................................................................................... 36
Local issue............................................................................................................. 37
Nature-based solutions.............................................................................................. 37
Inter-organizational management.............................................................................39
Applied to nature-based solutions.........................................................................39
Network management............................................................................................... 40
2
, Network governance................................................................................................. 40
Participant governed network................................................................................41
Lead-organization governed network....................................................................41
Network administrative organization.....................................................................43
Reflections................................................................................................................. 43
Main take-aways........................................................................................................... 43
Lecture 6: red tape.......................................................................................45
Red tape: what is it?..................................................................................................... 45
Red tape.................................................................................................................... 45
More red tape in public sector than in private sector................................................45
Administrative burden............................................................................................... 46
Red tape’s origin....................................................................................................... 46
Does digitalization solve the red tape problem.........................................................48
Digital tools can contain, or even create, red tape................................................48
Red tape originating from digital tool....................................................................48
Head nurses working in elderly care homes..............................................................49
Teachers working in secondary school.......................................................................49
Red tape research requires multidisciplinary approach.............................................50
HRM process model............................................................................................... 50
Job demands-resources theory..............................................................................51
Red tape’s harmful consequences................................................................................51
Red tape meta-analysis (George et al., 2021)...........................................................51
Reasoning underlying potential negative impact of red tape on organizational
performance.......................................................................................................... 52
Wat is moderation................................................................................................. 52
Findings................................................................................................................. 53
Red tape meta-analysis (Blom et al., 2021)...............................................................54
Black box underlying the relationship between red tape and employee outcomes
.............................................................................................................................. 54
Red tape and emotions.......................................................................................... 55
Emotional responses to bureaucratic red tape (Hattke et al., 2020)..........................55
How is red tape measured......................................................................................... 55
Recommendations for practice.....................................................................................56
Decrease red tape perceptions..................................................................................56
Reduce the formation of red tape..............................................................................56
Find right balance between control & trust................................................................56
Green tape................................................................................................................ 57
Be aware of red tape within digital tool.....................................................................57
How to affect red tape’s harmful consequences?......................................................57
Autonomous motivation......................................................................................... 58
Developmental rewards......................................................................................... 58
Servant leadership................................................................................................. 58
Leader red tap....................................................................................................... 58
Main take-aways........................................................................................................... 59
Lecture 7: strategic management & planning................................................60
Theoretical grounding (strategic management)............................................................60
What is strategic management?................................................................................60
Recap on the vocabulary of strategy.....................................................................60
Babylonian confusion of tongues...........................................................................60
Conceptualizing strategy.......................................................................................61
Approaches to strategic management.......................................................................61
Following Nutt & Backoff........................................................................................ 61
Following Idenburg................................................................................................ 62
Following Johonson & Scholes ‘lenses’ approach...................................................62
3
PUBLIC
MANAGEMENT
Sociologie
3de
Bachelor
,Contents
Lecture 1: Introduction...................................................................................6
What? Public organizations!............................................................................................ 6
Core approach to ‘public’............................................................................................ 6
The case of WADA................................................................................................... 6
Universities.............................................................................................................. 6
Dimensional approach to ‘public’................................................................................7
Publicness................................................................................................................... 7
Core explanation..................................................................................................... 7
Dimensional explanation.........................................................................................7
The ‘Publicness Puzzle’ (Bozemann & Bretschneider, 1994)........................................7
Core approach......................................................................................................... 7
Dimensional approach............................................................................................. 8
Dependent............................................................................................................... 8
Who? Public managers! A broad concept........................................................................8
Not a single Mold (Hammerschmid et al., 2016)..........................................................8
Unravelling public management.....................................................................................9
Main take-aways............................................................................................................. 9
Lecture 2: Public Service Performance..........................................................10
What’s in a name? conceptualizing public sector performance....................................10
Discussion: in search of public sector performance...................................................10
IOO model................................................................................................................. 10
Measurement dilemma’s & challenges.........................................................................11
What?........................................................................................................................ 11
Objective performance measurement...................................................................11
Subjective performance measurement..................................................................11
From technical to political choices.............................................................................12
Discussion: some basic math about cutting government.......................................12
So what? Why measure?........................................................................................... 12
Measure to prove (legitimacy)...............................................................................13
Measuring to improve (effectiveness)....................................................................13
Standardization or discretionary space? (Matthys et al, 2024)..................................13
Problem with the scale:......................................................................................... 13
On the dark side: organizational cheating (Bothe & Meier, 2000).............................14
How to measure deviant behaviour?.....................................................................14
In the context of external accountability...............................................................14
Main take-aways........................................................................................................... 15
Lecture 3: The public value(s) universe.........................................................16
What? A primer on public value(s) theory.....................................................................16
Points of departure.................................................................................................... 16
The public service(s) universe (Jorgensen & Bozeman, 2007)...................................16
The strategic triangle (Moore, 1995).........................................................................18
Linking public values, performance & value together (George, 2021).......................19
How? Three take-aways on public values.....................................................................19
Managing public values............................................................................................. 19
Value complexity in local policy decision-making (Huijbregts, 2021).....................19
Public values conflict................................................................................................. 20
Value complexity through hybrid organizing (Beaton et al, 2021).........................20
Public values destruction........................................................................................... 21
Street lightning project.......................................................................................... 21
Active travel project.............................................................................................. 21
1
, Carbon literacy project.......................................................................................... 21
Drivers of public value destruction........................................................................22
Typology of value destruction................................................................................22
Main take-aways........................................................................................................... 22
Lecture 4: Public Management Reforms.........................................................24
Three lenses to study and do public management (EX)................................................24
Old public administration.......................................................................................... 24
Building blocks of Bureaucracy..............................................................................24
Public management from this perspective:............................................................25
Criticism................................................................................................................ 25
J. Edgar Hoover...................................................................................................... 25
Criticism................................................................................................................ 25
New public administration......................................................................................... 25
Building blocks of NPM: more management, measurement & market...................25
Public management from this perspective.............................................................26
Different forms, different intensities......................................................................26
Yet, NPS is everywhere inside….............................................................................27
… and outside the public realm.............................................................................27
Integrated evidence that it may work....................................................................28
Situated approach to New Public Management......................................................28
Intermediate conclusion – leaking up, leaking out, leaking down..........................28
New public governance............................................................................................. 28
Public management from this perspective.............................................................29
The public manager, a particular skill....................................................................29
Main take-aways........................................................................................................... 30
Lecture 5: Organizational scale.....................................................................31
Introduction. Is big better? (Walker et al, 2023)............................................................31
Big is better............................................................................................................... 31
Small is beautiful....................................................................................................... 31
Altogether................................................................................................................. 31
Mergers, the way forward?........................................................................................... 32
Nonprofit-public merger (elderly care)......................................................................32
A first exploration (Vanhoutte, 2023).....................................................................32
The effects, years later.......................................................................................... 32
Nonprofit merger (vulnerable children).....................................................................33
Determinants of Nonprofit Professionals’ Support for Post Merger Organizational
Change.................................................................................................................. 33
Self-determination theory......................................................................................33
Municipal mergers..................................................................................................... 34
Administrative capacity at the local level..............................................................34
Indications of (lack of) administrative capacity......................................................34
Inter-municipal collaboration.................................................................................34
Collaborations or mergers.....................................................................................35
Concern: What with democratic proximity?...........................................................35
Tackling a wicket issue through networks.....................................................................35
Understanding network management in practice......................................................35
Wicked issues............................................................................................................ 36
Sustainable development.......................................................................................... 36
Climate change......................................................................................................... 36
Local issue............................................................................................................. 37
Nature-based solutions.............................................................................................. 37
Inter-organizational management.............................................................................39
Applied to nature-based solutions.........................................................................39
Network management............................................................................................... 40
2
, Network governance................................................................................................. 40
Participant governed network................................................................................41
Lead-organization governed network....................................................................41
Network administrative organization.....................................................................43
Reflections................................................................................................................. 43
Main take-aways........................................................................................................... 43
Lecture 6: red tape.......................................................................................45
Red tape: what is it?..................................................................................................... 45
Red tape.................................................................................................................... 45
More red tape in public sector than in private sector................................................45
Administrative burden............................................................................................... 46
Red tape’s origin....................................................................................................... 46
Does digitalization solve the red tape problem.........................................................48
Digital tools can contain, or even create, red tape................................................48
Red tape originating from digital tool....................................................................48
Head nurses working in elderly care homes..............................................................49
Teachers working in secondary school.......................................................................49
Red tape research requires multidisciplinary approach.............................................50
HRM process model............................................................................................... 50
Job demands-resources theory..............................................................................51
Red tape’s harmful consequences................................................................................51
Red tape meta-analysis (George et al., 2021)...........................................................51
Reasoning underlying potential negative impact of red tape on organizational
performance.......................................................................................................... 52
Wat is moderation................................................................................................. 52
Findings................................................................................................................. 53
Red tape meta-analysis (Blom et al., 2021)...............................................................54
Black box underlying the relationship between red tape and employee outcomes
.............................................................................................................................. 54
Red tape and emotions.......................................................................................... 55
Emotional responses to bureaucratic red tape (Hattke et al., 2020)..........................55
How is red tape measured......................................................................................... 55
Recommendations for practice.....................................................................................56
Decrease red tape perceptions..................................................................................56
Reduce the formation of red tape..............................................................................56
Find right balance between control & trust................................................................56
Green tape................................................................................................................ 57
Be aware of red tape within digital tool.....................................................................57
How to affect red tape’s harmful consequences?......................................................57
Autonomous motivation......................................................................................... 58
Developmental rewards......................................................................................... 58
Servant leadership................................................................................................. 58
Leader red tap....................................................................................................... 58
Main take-aways........................................................................................................... 59
Lecture 7: strategic management & planning................................................60
Theoretical grounding (strategic management)............................................................60
What is strategic management?................................................................................60
Recap on the vocabulary of strategy.....................................................................60
Babylonian confusion of tongues...........................................................................60
Conceptualizing strategy.......................................................................................61
Approaches to strategic management.......................................................................61
Following Nutt & Backoff........................................................................................ 61
Following Idenburg................................................................................................ 62
Following Johonson & Scholes ‘lenses’ approach...................................................62
3
