ZENDESK ADMINISTRATOR EXAM SECTION 3:
USER EXPERIENCE VERIFIED EXAM 2025
QUESTIONS WITH 100% SOLUTIONS| A GRADED.
What is the default language in Zendesk ->> CORRECT->>The default language
in Zendesk is the language the agents see in the agent interface by default ad the
end users see in the Help Center by default
How to set the default language for your account? ->> CORRECT->>Click
'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a
language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk ->> CORRECT->>12
hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their
ow time zone in their user profile ->> CORRECT->>True
Which versions of Zendesk offer multiple languages? ->> CORRECT-
>>Professional and Enterprise offer multiple languages
What are Multiple Languages used for? ->> CORRECT->>Multiple languages
are used to determine the language used in the system messages and email
notification that are generated by your business rules.
If you have or you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages ->> CORRECT->>Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ?-
>> CORRECT->>Select the languages you would like to support in your
instance.
Admin> settings>account> localization tab> Languages > click 'additional
languages' > select desired languages and save
USER EXPERIENCE VERIFIED EXAM 2025
QUESTIONS WITH 100% SOLUTIONS| A GRADED.
What is the default language in Zendesk ->> CORRECT->>The default language
in Zendesk is the language the agents see in the agent interface by default ad the
end users see in the Help Center by default
How to set the default language for your account? ->> CORRECT->>Click
'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a
language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk ->> CORRECT->>12
hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their
ow time zone in their user profile ->> CORRECT->>True
Which versions of Zendesk offer multiple languages? ->> CORRECT-
>>Professional and Enterprise offer multiple languages
What are Multiple Languages used for? ->> CORRECT->>Multiple languages
are used to determine the language used in the system messages and email
notification that are generated by your business rules.
If you have or you can enable languages in your Help
Center and set up your knowledge base to deliver content in your supported
languages ->> CORRECT->>Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ?-
>> CORRECT->>Select the languages you would like to support in your
instance.
Admin> settings>account> localization tab> Languages > click 'additional
languages' > select desired languages and save
