, Table of Contents
@fv @fv
Chapter @fv1: @fvResponsible, @fvAssertive, @fvCaring @fvCommunication @fvin
Nursing @fvChapter @fv2: @fvThe @fvClient-Nurse @fvRelationship: @fvA
@fv
@fv Helping @fvRelationship @fvChapter @fv3: @fvSolving @fvProblems @fvTogether
Chapter @fv4: @fvUnderstanding @fvEach @fvOther: @fvCommunication @fvand
Culture @fvChapter @fv5: @fvDemonstrating @fvWarmth
@fv
Chapter @fv6: @fvShowing
@fv Respect @fvChapter @fv7: @fvBeing
@fv Genuine @fvChapter @fv8: @fvBeing
@fv Empathetic @fvChapter @fv9:
@fv Using @fvSelf-Disclosure
@fv Chapter @fv10: @fvBeing
@fv specific @fvChapter @fv11:
@fv Asking @fvQuestions @fvChapter
@fv 12: @fvExpressing @fvOpinions
@fv Chapter @fv13: @fvUsing @fvHumor
Chapter @fv14: @fvEmbracing @fvthe @fvSpiritual @fvJourney @fvof @fvHealth @fvCaring, @fvMeaning
Making @fvChapter @fv15: @fvRequesting @fvSupport
@fv
Chapter @fv16: @fvOvercoming @fvEvaluation
Anxiety @fvChapter @fv17: @fvWorking @fvwith
@fv
@fv Feedback @fvChapter @fv18: @fvUsing
@fv Relaxation @fvtechnique
Chapter @fv19: @fvIncorporating @fvImagery @fvin @fvProfessional @fvPractice @fvand
Self-Care @fvChapter @fv20 @fvIncorporating @fvPositive @fvSelf-Talk
@fv
Chapter @fv21: @ f v Learning @fvto @fvWork @fvTogether @fvin @fvGroups
Chapter @fv22: @fvThe @fvChanging @fvWorld @fvof @fvElectronic
Communication @fvChapter @fv23: @fvLearning @fvConfrontation
@fv
@fv skills
Chapter @fv24: @fvRefusing @fvUnreasonable @fvRequests
Chapter @fv25: @fvCommunicating @fvAssertively @fvand @fvResponsibly @fvwith @fvDistressed @fvClients @fvand
@fv Colleagues @fv Chapter 26:
@fv Communicating
@fv Assertively
@fv and
@fv Responsibly
@fv with
@fv
@fv Aggressive @fvClients @fvand @fvColleagues @fvChapter @fv27: @fvCommunicating @fvAssertively @fvand
@fv Responsibly @fvwith @fvUnpopular @fvClients
Chapter @fv29: @fvCommunicating @fvat @fvthe @fvEnd-
of-Life Chapter
@fv @fv 30: @fv Continuing the
@fv
@fv Commitment
,Balzer Riley: Communication in Nursing, 8th Edition
@fv @fv @fv @fv @fv
@fv
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
@fv @fv @fv @fv @fv @fv @fv
Test @fvBank
@fv Multiple @fvChoice
1. The @ f v nurse @ f v plans @ f v to @ f v delegate @ f v a @ f v client’s @ f v personal @ f v hygiene
@ f v to @ f v a @ f v nursing @ f v assistant. @fvWhich @fvstatement @fvif @fvmade @fvby @fvthe
@fvnurse @fvto @fvthe @fvnursing @fvassistant @fvis @fvassertive?
a. “Would @fvyou @fvmind @fvhelping @fvthe @fvclient @fvwith @fva @fvbath @fvwhen @fvyou @fvhave
@fvtime? @fvIf @fvnot, @fvI @fvwill @fvskip @fvmy @fvlunch @fvand @fvdo @fvit @fvmyself.”
b. “You @fvnever @fvget @fvyour @fvwork @fvdone @fvand @fvare @fvalways @fvon @fvthe @fvphone. @fvYou
@fvneed @fvto @fvhelp @fvthe @fvclient @fvright @fvnow @fvwith @fva @fvbath, @fvor @fvI @fvwill @fvwrite
@fvyou @fvup.”
c. “The @fvclient @fvneeds @fvhelp @fvwith @fvbathing. @fvI @fvwant @fvyou @fvto @fvassist @fvthe
@fvclient @fvnow, @fvand @fvyou @fvcan @fvgo @fvto @fvlunch @fvwhen @fvyou @fvare @fvfinished.”
d. “I @fvhave @fvimportant @fvwork @fvto @fvcomplete @fvthis @fvmorning. @fvYou @fvwill @fvassist
@fvthe @fvclient @fvwith @fva @fvbath. @fvDo @fvnot @fvtake @fva @fvbreak @fvuntil @fvyou @fvhave
@fvfinished.”
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An @fvassertive @fvstatement @fvis @fvclear, @fvdirect, @fvand @fvrespectful; @fvthe @fvnurse @fvshould
@fvuse @fvassertive @fvrights, @fvavoid @fvirrational @fvbeliefs, @fvand @fvuse @fvthe @fvDescribe @fvExpress
@fvSpecify @fvConsequence @fvscript @fvto @fvformulate @fvan @fvassertive @fvresponse.Describe:
@fv“The @fvclient @fvneeds @fvhelp @fvwith @fvbathing.” @fvExpress @fvand @fvSpecify: @fv“I @fvwant @fvyou
@fvto @fvassist @fvthe @fvclient @fvnow.”Consequence: @fv“You @fvcan @fvgo @fvto @fvlunch @fvwhen @fvyou
@fvare @fvfinished.”The @fvother @fvstatements @fvare @fvnonassertive @fvor @fvaggressive:“Would @fvyou
@fvmind @fvhelping @fvthe @fvclient @fvwith @fva @fvbath @fvwhen @fvyou @fvhave @fvtime? @fvIf @fvnot, @fvI
@fvwill @fvskip @fvmy @fvlunch @fvand @fvdo @fvit @fvmyself.” @fvis @fvnonassertive, @fvhesitant, @fvand
@fvapologetic.“You @fvnever @fvget @fvyour @fvwork @fvdone @fvand @fvare @fvalways @fvon @fvthe
@fvphone. @fvYou @fvneed @fvto @fvhelp @fvthe @fvclient @fvright @fvnow @fvwith @fva @fvbath, @fvor @fvI @fvwill
@fvwrite @fvyou @fvup.” @fvis @fvaggressive, @fvblaming, @fvand @fvnegative.“I @fvhave @fvimportant
@fvwork @fvto @fvcomplete @fvthis @fvmorning. @fvYou @fvwill @fvassist @fvthe @fvclient @fvwith @fva @fvbath.
@fvDo @fvnot @fvtake @fva @fvbreak @fvuntil @fvyou @fvhave @fvfinished.” @fvis @fvaggressive, @fvsarcastic,
@fvuncaring, @fvand @fvsuperior.DIF: @fvAnalysis @fvREF: @fvp. @fv6 @fvTOP: @fvIntegrated @fvProcess:
@fvCommunication @fvand @fvDocumentation @fvMSC: @fvSafe @fvand @fvEffective @fvCare
@fvEnvironment: @fvManagement @fvof @fvCare
2. A @fvhospital @fvnurse @fvis @fvconcerned @fvabout @fvthe @fvdemands @fvof @fvproviding @fvsafe
@fvcare @fvto @fvclients @fvwho @fvare @fvseriously @fvill. @fvThe @fvnurse @fvmanager @fvshould
@fvsuggest @fvwhich @fvintervention @fvto @fveffectively @fvhelp @fvthe @fvnurse @fvbalance @fvthe
@fvdemanding @fvwork @fvin @fvthe @fvhospital @fvsetting?
, a. Delegate @fvmore @fvtasks @fvto @fvthe @fvunlicensed @fvnursing @fvpersonnel @fvon @fvthe @fvunit.
b. Request @fva @fvtransfer @fvto @fvanother @fvnursing @fvcare @fvunit @fvwith @fvpatients @fvwho @fvare
@fvstable.
c. Write @fvdown @fvstories @fvin @fva @fvjournal @fvabout @fvhow @fvcaring @fvmakes @fva @fvdifference @fvfor
@fvpatients.
d. Use @fvan @fvassertive @fvcommunication @fvstyle @fvfor @fvevery @fvpatient–nurse @fvinteraction.
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@fv @fv
Chapter @fv1: @fvResponsible, @fvAssertive, @fvCaring @fvCommunication @fvin
Nursing @fvChapter @fv2: @fvThe @fvClient-Nurse @fvRelationship: @fvA
@fv
@fv Helping @fvRelationship @fvChapter @fv3: @fvSolving @fvProblems @fvTogether
Chapter @fv4: @fvUnderstanding @fvEach @fvOther: @fvCommunication @fvand
Culture @fvChapter @fv5: @fvDemonstrating @fvWarmth
@fv
Chapter @fv6: @fvShowing
@fv Respect @fvChapter @fv7: @fvBeing
@fv Genuine @fvChapter @fv8: @fvBeing
@fv Empathetic @fvChapter @fv9:
@fv Using @fvSelf-Disclosure
@fv Chapter @fv10: @fvBeing
@fv specific @fvChapter @fv11:
@fv Asking @fvQuestions @fvChapter
@fv 12: @fvExpressing @fvOpinions
@fv Chapter @fv13: @fvUsing @fvHumor
Chapter @fv14: @fvEmbracing @fvthe @fvSpiritual @fvJourney @fvof @fvHealth @fvCaring, @fvMeaning
Making @fvChapter @fv15: @fvRequesting @fvSupport
@fv
Chapter @fv16: @fvOvercoming @fvEvaluation
Anxiety @fvChapter @fv17: @fvWorking @fvwith
@fv
@fv Feedback @fvChapter @fv18: @fvUsing
@fv Relaxation @fvtechnique
Chapter @fv19: @fvIncorporating @fvImagery @fvin @fvProfessional @fvPractice @fvand
Self-Care @fvChapter @fv20 @fvIncorporating @fvPositive @fvSelf-Talk
@fv
Chapter @fv21: @ f v Learning @fvto @fvWork @fvTogether @fvin @fvGroups
Chapter @fv22: @fvThe @fvChanging @fvWorld @fvof @fvElectronic
Communication @fvChapter @fv23: @fvLearning @fvConfrontation
@fv
@fv skills
Chapter @fv24: @fvRefusing @fvUnreasonable @fvRequests
Chapter @fv25: @fvCommunicating @fvAssertively @fvand @fvResponsibly @fvwith @fvDistressed @fvClients @fvand
@fv Colleagues @fv Chapter 26:
@fv Communicating
@fv Assertively
@fv and
@fv Responsibly
@fv with
@fv
@fv Aggressive @fvClients @fvand @fvColleagues @fvChapter @fv27: @fvCommunicating @fvAssertively @fvand
@fv Responsibly @fvwith @fvUnpopular @fvClients
Chapter @fv29: @fvCommunicating @fvat @fvthe @fvEnd-
of-Life Chapter
@fv @fv 30: @fv Continuing the
@fv
@fv Commitment
,Balzer Riley: Communication in Nursing, 8th Edition
@fv @fv @fv @fv @fv
@fv
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
@fv @fv @fv @fv @fv @fv @fv
Test @fvBank
@fv Multiple @fvChoice
1. The @ f v nurse @ f v plans @ f v to @ f v delegate @ f v a @ f v client’s @ f v personal @ f v hygiene
@ f v to @ f v a @ f v nursing @ f v assistant. @fvWhich @fvstatement @fvif @fvmade @fvby @fvthe
@fvnurse @fvto @fvthe @fvnursing @fvassistant @fvis @fvassertive?
a. “Would @fvyou @fvmind @fvhelping @fvthe @fvclient @fvwith @fva @fvbath @fvwhen @fvyou @fvhave
@fvtime? @fvIf @fvnot, @fvI @fvwill @fvskip @fvmy @fvlunch @fvand @fvdo @fvit @fvmyself.”
b. “You @fvnever @fvget @fvyour @fvwork @fvdone @fvand @fvare @fvalways @fvon @fvthe @fvphone. @fvYou
@fvneed @fvto @fvhelp @fvthe @fvclient @fvright @fvnow @fvwith @fva @fvbath, @fvor @fvI @fvwill @fvwrite
@fvyou @fvup.”
c. “The @fvclient @fvneeds @fvhelp @fvwith @fvbathing. @fvI @fvwant @fvyou @fvto @fvassist @fvthe
@fvclient @fvnow, @fvand @fvyou @fvcan @fvgo @fvto @fvlunch @fvwhen @fvyou @fvare @fvfinished.”
d. “I @fvhave @fvimportant @fvwork @fvto @fvcomplete @fvthis @fvmorning. @fvYou @fvwill @fvassist
@fvthe @fvclient @fvwith @fva @fvbath. @fvDo @fvnot @fvtake @fva @fvbreak @fvuntil @fvyou @fvhave
@fvfinished.”
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An @fvassertive @fvstatement @fvis @fvclear, @fvdirect, @fvand @fvrespectful; @fvthe @fvnurse @fvshould
@fvuse @fvassertive @fvrights, @fvavoid @fvirrational @fvbeliefs, @fvand @fvuse @fvthe @fvDescribe @fvExpress
@fvSpecify @fvConsequence @fvscript @fvto @fvformulate @fvan @fvassertive @fvresponse.Describe:
@fv“The @fvclient @fvneeds @fvhelp @fvwith @fvbathing.” @fvExpress @fvand @fvSpecify: @fv“I @fvwant @fvyou
@fvto @fvassist @fvthe @fvclient @fvnow.”Consequence: @fv“You @fvcan @fvgo @fvto @fvlunch @fvwhen @fvyou
@fvare @fvfinished.”The @fvother @fvstatements @fvare @fvnonassertive @fvor @fvaggressive:“Would @fvyou
@fvmind @fvhelping @fvthe @fvclient @fvwith @fva @fvbath @fvwhen @fvyou @fvhave @fvtime? @fvIf @fvnot, @fvI
@fvwill @fvskip @fvmy @fvlunch @fvand @fvdo @fvit @fvmyself.” @fvis @fvnonassertive, @fvhesitant, @fvand
@fvapologetic.“You @fvnever @fvget @fvyour @fvwork @fvdone @fvand @fvare @fvalways @fvon @fvthe
@fvphone. @fvYou @fvneed @fvto @fvhelp @fvthe @fvclient @fvright @fvnow @fvwith @fva @fvbath, @fvor @fvI @fvwill
@fvwrite @fvyou @fvup.” @fvis @fvaggressive, @fvblaming, @fvand @fvnegative.“I @fvhave @fvimportant
@fvwork @fvto @fvcomplete @fvthis @fvmorning. @fvYou @fvwill @fvassist @fvthe @fvclient @fvwith @fva @fvbath.
@fvDo @fvnot @fvtake @fva @fvbreak @fvuntil @fvyou @fvhave @fvfinished.” @fvis @fvaggressive, @fvsarcastic,
@fvuncaring, @fvand @fvsuperior.DIF: @fvAnalysis @fvREF: @fvp. @fv6 @fvTOP: @fvIntegrated @fvProcess:
@fvCommunication @fvand @fvDocumentation @fvMSC: @fvSafe @fvand @fvEffective @fvCare
@fvEnvironment: @fvManagement @fvof @fvCare
2. A @fvhospital @fvnurse @fvis @fvconcerned @fvabout @fvthe @fvdemands @fvof @fvproviding @fvsafe
@fvcare @fvto @fvclients @fvwho @fvare @fvseriously @fvill. @fvThe @fvnurse @fvmanager @fvshould
@fvsuggest @fvwhich @fvintervention @fvto @fveffectively @fvhelp @fvthe @fvnurse @fvbalance @fvthe
@fvdemanding @fvwork @fvin @fvthe @fvhospital @fvsetting?
, a. Delegate @fvmore @fvtasks @fvto @fvthe @fvunlicensed @fvnursing @fvpersonnel @fvon @fvthe @fvunit.
b. Request @fva @fvtransfer @fvto @fvanother @fvnursing @fvcare @fvunit @fvwith @fvpatients @fvwho @fvare
@fvstable.
c. Write @fvdown @fvstories @fvin @fva @fvjournal @fvabout @fvhow @fvcaring @fvmakes @fva @fvdifference @fvfor
@fvpatients.
d. Use @fvan @fvassertive @fvcommunication @fvstyle @fvfor @fvevery @fvpatient–nurse @fvinteraction.
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