©EVERLY 2025 ALL RIGHTS RESERVED
Delta Ramp Agent Review Exam Questions
And Answers 100% Pass
GSE - ANS Ground Service Equipment
PPE - ANS Personal Protective Equipment
OSM - ANS Operation Service Manager
ALA/AIC- Meaning and responsibility - ANS Aircraft Load Agent/ Agent-in-Charge
Responsible for supervising the proper loading of the aircraft
T/F: The ALA/AIC is also referred to as the "Marshalling Agent" - ANS True
This manual governs ramp policies and procedures - ANS Ground Operations Manual (GOM)
SPPM - ANS Safety Policy and Procedures Manual
DCGOM - ANS Delta Connection Ground Operations Manual
T/F: Working on the ramp is like being displayed in a "fish bowl" - ANS True
, ©EVERLY 2025 ALL RIGHTS RESERVED
What are the two types of customers? - ANS - External Customer
- Internal Customer
What is an External customer? - ANS A person outside the organization who purchase's
Delta's services or products
What is an Internal customer? - ANS A person inside the organization of business partner we
support by our efforts
What is a flight number? - ANS A numeric designator that uniquely identifies a particular
Delta flight in one direction from origination to destination
What is a flight that begins in your station called referred to as? - ANS Originator
What a flight that ends in your station referred to as? - ANS Terminator
What is a flight that arrives in your station and continues to another station (with the same
flight number) referred to as? - ANS Thru flight
What are required PPE items? - ANS 1. Steel-toed shoes
2. Hearing protection
3. safety vests (high visibility)
Fill in the blanks:
___ hands, ___ bag
, ©EVERLY 2025 ALL RIGHTS RESERVED
A. One, one
B. One, two
C. Two, two
D. Two, one - ANS D. Two, one
T/F: You should twist and/or turn while lifting or lowering materials? - ANS False
T/F: Ramp personnel are expected to work in ALL weather conditions as long as the weather is
not considered severe or threatening? - ANS True
What are warning signs that severe weather may be approaching? - ANS - Sudden wind gusts
- Sudden temperature drop
- Thunder
- Dark clouds
T/F: It is suggested to seek shelter under an aircraft or in an open vehical/tug. - ANS False
T/F: As heat increases, your body temperature and heart rate may rise without notice. -
ANS True
What are symptoms of heat exhaustion? - ANS - Headache - Loss of appetite
- Heavy sweating - Hyperventilation
- Intense thirst - Tingling in hands or feet
- Dizziness - Anxiety
- Fatigue - Moist clammy hands
- Nausea - Impaired judgement
- Loss of coordination
Delta Ramp Agent Review Exam Questions
And Answers 100% Pass
GSE - ANS Ground Service Equipment
PPE - ANS Personal Protective Equipment
OSM - ANS Operation Service Manager
ALA/AIC- Meaning and responsibility - ANS Aircraft Load Agent/ Agent-in-Charge
Responsible for supervising the proper loading of the aircraft
T/F: The ALA/AIC is also referred to as the "Marshalling Agent" - ANS True
This manual governs ramp policies and procedures - ANS Ground Operations Manual (GOM)
SPPM - ANS Safety Policy and Procedures Manual
DCGOM - ANS Delta Connection Ground Operations Manual
T/F: Working on the ramp is like being displayed in a "fish bowl" - ANS True
, ©EVERLY 2025 ALL RIGHTS RESERVED
What are the two types of customers? - ANS - External Customer
- Internal Customer
What is an External customer? - ANS A person outside the organization who purchase's
Delta's services or products
What is an Internal customer? - ANS A person inside the organization of business partner we
support by our efforts
What is a flight number? - ANS A numeric designator that uniquely identifies a particular
Delta flight in one direction from origination to destination
What is a flight that begins in your station called referred to as? - ANS Originator
What a flight that ends in your station referred to as? - ANS Terminator
What is a flight that arrives in your station and continues to another station (with the same
flight number) referred to as? - ANS Thru flight
What are required PPE items? - ANS 1. Steel-toed shoes
2. Hearing protection
3. safety vests (high visibility)
Fill in the blanks:
___ hands, ___ bag
, ©EVERLY 2025 ALL RIGHTS RESERVED
A. One, one
B. One, two
C. Two, two
D. Two, one - ANS D. Two, one
T/F: You should twist and/or turn while lifting or lowering materials? - ANS False
T/F: Ramp personnel are expected to work in ALL weather conditions as long as the weather is
not considered severe or threatening? - ANS True
What are warning signs that severe weather may be approaching? - ANS - Sudden wind gusts
- Sudden temperature drop
- Thunder
- Dark clouds
T/F: It is suggested to seek shelter under an aircraft or in an open vehical/tug. - ANS False
T/F: As heat increases, your body temperature and heart rate may rise without notice. -
ANS True
What are symptoms of heat exhaustion? - ANS - Headache - Loss of appetite
- Heavy sweating - Hyperventilation
- Intense thirst - Tingling in hands or feet
- Dizziness - Anxiety
- Fatigue - Moist clammy hands
- Nausea - Impaired judgement
- Loss of coordination
