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CSAM Exam Questions And Answers 100%
Pass
What is IAITAM? - ANS International Association of Information Technology Asset
Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANS 1)
Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - ANS 1) Business core competency
- serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures, policies, roles
and documentation
What three aspects does ITAM manage? - ANS Financial, Contractual, and Inventory
What is Program Management? - ANS set of processes required to build, maintain and
monitor the ITAM core competency
What is the main purpose of an ITAM program? - ANS To capture:
- the mission - what the program does/its value
, ©EVERLY 2025 ALL RIGHTS RESERVED
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - ANS to market the value of ITAM
through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - ANS PERMANENT - not going
away
Process-centric
What are policies? - ANS WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - ANS HOW a task should be performed
Three goals of policy management - ANS 1) Effective implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - ANS ensuring that team member goals are validated or
contrasted against organizational requirements
CSAM Exam Questions And Answers 100%
Pass
What is IAITAM? - ANS International Association of Information Technology Asset
Management
What three Key Process Areas serve as the core foundation of the ITAM program? - ANS 1)
Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - ANS 1) Business core competency
- serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures, policies, roles
and documentation
What three aspects does ITAM manage? - ANS Financial, Contractual, and Inventory
What is Program Management? - ANS set of processes required to build, maintain and
monitor the ITAM core competency
What is the main purpose of an ITAM program? - ANS To capture:
- the mission - what the program does/its value
, ©EVERLY 2025 ALL RIGHTS RESERVED
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - ANS to market the value of ITAM
through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - ANS PERMANENT - not going
away
Process-centric
What are policies? - ANS WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - ANS HOW a task should be performed
Three goals of policy management - ANS 1) Effective implementation, including awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - ANS ensuring that team member goals are validated or
contrasted against organizational requirements
