operations management creating value along the supply chain 9th edition

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OperationsManagement Creating Value Along
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the SupplyChain, 11th Edition (Russell)Verified
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Chapters 1 - 17, Complete
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OperationsManagement Creating Value Along the SupplyChain
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,TABLE OF CONTENTS J J




1 Introduction to Operations and Supply Chain Management
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2 Quality Management
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3 Statistical Process Control
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S3 Operational Decision-Making Tools: Acceptance Sampling
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4 Product Design
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5 Service Design
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6 Processes and Technology
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7 Capacity and Facilities Design
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S7 Operational Decision-Making Tools: Facility Location Models
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8 Human Resources
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S8 Operational Decision-Making Tools: Work Measurement
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9 Project Management
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10 Supply Chain Management Strategy and Design
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11 Global Supply Chain Procurement and Distribution
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S11 Operational Decision-Making Tools: Transportation and Transshipment Models
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12 Forecasting
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13 Inventory Management
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S13 Operational Decision-Making Tools: Simulation
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14 Sales and Operations Planning
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S14 Operational Decision-Making Tools: Linear Programming
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15 Resource Planning Systems
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16 Lean Production Systems
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17 Scheduling
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OperationsManagement Creating Value Along the SupplyChain
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,OperationsManagement Creating Value Along the SupplyChain 11thEditionRoberta
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S. Russell, Bernard W. Taylor j j j j j




Concept Check Questions for Learning Objectives j j j j j




Chapter 1– Introduction to Operations and Supply Chain Management
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The Operations Function
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1. The operations function interacts with
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a. Marketing
b. Suppliers
c. Human resources j




d. Finance
e. All of the above j j j




Difficulty:
EasyAnswer: d
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2. Operations is often described as j j j j




a. the creative core of anorganization j j j j j




b. a transformationprocess j j




c. the source of firm profitability j j j j




d. all of the above j j j




Difficulty:
EasyAnswer: b
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The Evolution of Operations andSupply Chain Management
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1. j helped to enable the Industrial Revolution.
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a. Linear programming j




b. Quality circles j




c. Interchangeable parts j




d. The Internet j




Difficulty:
EasyAnswer: c
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2. The Principles of Scientific Management were proposed by
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a. Adam Smith j




b. Henry Ford j




c. Frederick Taylor j




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, d. EltonMayo j




Difficulty:
EasyAnswer: c
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3. Supply chain management emerged as
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a. companies started to outsource production j j j j




b. the number of suppliers for each company grew j j j j j j j




c. globalization expanded the reach of suppliers and customers j j j j j j j




d. all of the above j j j




Difficulty:
EasyAnswer: d
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4. The quality revolution was brought to us by
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a. Germany
b. Japan
c. China
d. Mexico

Difficulty:
EasyAnswer: b
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Globalization
1. Globalization has grown rapidly due to j j j j j




a. World trade agreements j j




b. The Internet j




c. Outsourcing
d. All of the above j j j




Difficulty:
EasyAnswer: d
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2. Which of the following countries has the highest hourly wage rate?
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a. Norway
b. U.S.
c. Germany
d. South Korea j




Difficulty:
ModerateAnswer: a
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3. Companiesgo global to j j j




a. take advantage of favorable costs j j j j




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