ServiceNow HR Certification Exam Prep
Study online at https://quizlet.com/_50n6w7
1. When does a HR Template populates data?: After the Create a new Case
2. When is a client role assigned?: Automatically when an HR Profile is created
3. When importing a new knowledge article, what date is used?: No date is
asked. Publish and valid dates are there
4. How many user criteria records can a knowledge base have?: Unlimited
5. What options are available in the Guided Setup category view?: Configura-
tion categories and their tasks (get started, continue, skip)
6. What options are available in the Guided Setup Task View: Start, skip, mark
as complete or unlock tasks
7. Why are some tasks locked in the Guided Setup task view?: Because they
require a plugin to be activated
8. What options are available in the Guided Setup Configuration view?: Shows
lists, forms and properties
9. How many client roles are in the base instance?: Ten (five for core and five for
service portal)
10. How many condition client role rules are in the base instance?: Five
11. How many client roles groups are in the base instance?: Two: HR Fulfillment
Support, HR Service Portal
12. Is HR Core Basic included in HR Manager role?: Yes
13. If Knowledge base has no user criteria, articles within that KB are available
to read/write: all users with any roles
14. If a knowledge base has no user criteria, articles within that KB are avail-
able for read only to: All Users without roles
15. In base SN instance, for KB articles these options are visible: Can contribute
and can read; related lists need to be configured for Cannot contribute/read
16. Used to control which users can create, update and read Knowledge
bases/articles: User criteria records
17. If using digital signature (docusign), info is stored in HR Task as: A link to
the document in docusign is stored in the task/case under the activity
18. How's the e-signature captured in SN?: as an image
19. e-signature in base platform: Not a legally binding document; just acknowl-
edgement
20. HR Shared Services Activities:
21. Some SLA/Metrics used: Resolution times, first call resolution, create to re-
solve duration, Open,
22. If matching rules determine potentially assignee, what actually assigns a
case?: Assignment Rules
23. Where can a user change the language if not English?: Login Page, System
Setting General
1/7
, ServiceNow HR Certification Exam Prep
Study online at https://quizlet.com/_50n6w7
24. Are attached documents translated?: No
25. HR Inbound Integration requires:: Staging tables, HR service mapping,
schema mapping and transform maps
26. HR Outbound integration requires:: Configure tables and info to push, map
the web service to the SOAP message
27. If the HR Admin role is removed from Sys Admin, the admin role cannot: -
See HR cases or HR Profile data
28. When scoping an HR Service map out:: HR service, topic detail, topic cate-
gory, COE, HR template, assignment group, skills, icon/pictures and user criteria(if
catalog item needed)
29. When an HR plugin is activated, the associated Admin role for that plugin
is automatically added to:: System Administrator (admin)
30. When a new KB needs to be created this role needs to be added: Knowledge
Admin
31. What fields determine ability to define public or private API: Accessible from
field
32. HR Admin role alone cannot: Access HR Guided Setup, Create a new KB,
Modify departments or locations managed lists, update passwords for any user,
configure scripts or additional actions, access SLA definitions, CANNOT REMOVE
users from group
33. Service used to make a request; it's a URL: REST
34. XML Based protocol defines rules how web service messages are struc-
tured. Used to exchange information: SOAP
35. Used to describe the functionality of the web service (Web Service Defini-
tion Language): WSDL
36. When you enter a URL, it takes you that web site. Use a code to request an
API then the services authenticates the code and responds with the data: Web
Service
37. All web traffic uses: HTTPS so it is always TLS encrypted
38. Under Activity Set Trigger Condition, the trigger type is:: Used to tell when
an activity set should begin and does not need Workflow editor
39. Types of Activity Set Triggers: Immediate, Date, Other Activity Set and Ad-
vanced
40. On an HR Service, Service Activities define:: Tasks and approvals without the
need of a Workflow editor
41. Service Activities tasks or approvals are launched by:: Order table defines
when Business rules will trigger the task or approval
42. HR Core Case Table is an extension of what table: Task Table
43. Each COE table extends what table: HR Core Case table
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Study online at https://quizlet.com/_50n6w7
1. When does a HR Template populates data?: After the Create a new Case
2. When is a client role assigned?: Automatically when an HR Profile is created
3. When importing a new knowledge article, what date is used?: No date is
asked. Publish and valid dates are there
4. How many user criteria records can a knowledge base have?: Unlimited
5. What options are available in the Guided Setup category view?: Configura-
tion categories and their tasks (get started, continue, skip)
6. What options are available in the Guided Setup Task View: Start, skip, mark
as complete or unlock tasks
7. Why are some tasks locked in the Guided Setup task view?: Because they
require a plugin to be activated
8. What options are available in the Guided Setup Configuration view?: Shows
lists, forms and properties
9. How many client roles are in the base instance?: Ten (five for core and five for
service portal)
10. How many condition client role rules are in the base instance?: Five
11. How many client roles groups are in the base instance?: Two: HR Fulfillment
Support, HR Service Portal
12. Is HR Core Basic included in HR Manager role?: Yes
13. If Knowledge base has no user criteria, articles within that KB are available
to read/write: all users with any roles
14. If a knowledge base has no user criteria, articles within that KB are avail-
able for read only to: All Users without roles
15. In base SN instance, for KB articles these options are visible: Can contribute
and can read; related lists need to be configured for Cannot contribute/read
16. Used to control which users can create, update and read Knowledge
bases/articles: User criteria records
17. If using digital signature (docusign), info is stored in HR Task as: A link to
the document in docusign is stored in the task/case under the activity
18. How's the e-signature captured in SN?: as an image
19. e-signature in base platform: Not a legally binding document; just acknowl-
edgement
20. HR Shared Services Activities:
21. Some SLA/Metrics used: Resolution times, first call resolution, create to re-
solve duration, Open,
22. If matching rules determine potentially assignee, what actually assigns a
case?: Assignment Rules
23. Where can a user change the language if not English?: Login Page, System
Setting General
1/7
, ServiceNow HR Certification Exam Prep
Study online at https://quizlet.com/_50n6w7
24. Are attached documents translated?: No
25. HR Inbound Integration requires:: Staging tables, HR service mapping,
schema mapping and transform maps
26. HR Outbound integration requires:: Configure tables and info to push, map
the web service to the SOAP message
27. If the HR Admin role is removed from Sys Admin, the admin role cannot: -
See HR cases or HR Profile data
28. When scoping an HR Service map out:: HR service, topic detail, topic cate-
gory, COE, HR template, assignment group, skills, icon/pictures and user criteria(if
catalog item needed)
29. When an HR plugin is activated, the associated Admin role for that plugin
is automatically added to:: System Administrator (admin)
30. When a new KB needs to be created this role needs to be added: Knowledge
Admin
31. What fields determine ability to define public or private API: Accessible from
field
32. HR Admin role alone cannot: Access HR Guided Setup, Create a new KB,
Modify departments or locations managed lists, update passwords for any user,
configure scripts or additional actions, access SLA definitions, CANNOT REMOVE
users from group
33. Service used to make a request; it's a URL: REST
34. XML Based protocol defines rules how web service messages are struc-
tured. Used to exchange information: SOAP
35. Used to describe the functionality of the web service (Web Service Defini-
tion Language): WSDL
36. When you enter a URL, it takes you that web site. Use a code to request an
API then the services authenticates the code and responds with the data: Web
Service
37. All web traffic uses: HTTPS so it is always TLS encrypted
38. Under Activity Set Trigger Condition, the trigger type is:: Used to tell when
an activity set should begin and does not need Workflow editor
39. Types of Activity Set Triggers: Immediate, Date, Other Activity Set and Ad-
vanced
40. On an HR Service, Service Activities define:: Tasks and approvals without the
need of a Workflow editor
41. Service Activities tasks or approvals are launched by:: Order table defines
when Business rules will trigger the task or approval
42. HR Core Case Table is an extension of what table: Task Table
43. Each COE table extends what table: HR Core Case table
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