ACTUAL COMPLETE 196 REAL EXAM QUESTIONS WITH
CORRECT COMPLETE SOLUTIONS (VERIFIED ANSWERS)
/NEWEST !!!
Dual Service - ANSWER-service offering which supplies the
same dial tone (telephone number) to two different addresses
within the same serving wire center at the same time
Media Relations - ANSWER-Know company policy, know the
media, plan ahead and take control are tips for what?
Organizational research - ANSWER-examines background
information about the organization
Organizational research - ANSWER-culture/history,
philosophy/mission, organizational structure, operational
policies, competitive posture, trends analysis are examined in
what type of research
Archival research - ANSWER-examines info "on the record"
about the organization, its publics, products, communications
etc.
,Archival research - ANSWER-examines org files, newspaper,
clippings, mail/telephone log, past research, data bank
accessing, library resources, case studies
descriptive research - ANSWER-examines current situations
regarding public opinion and behavior, communication efforts,
demographic characteristics survey research - ANSWER-most
common descriptive research methods used to measure public
opinion, attitudes and behavior by obtaining data from
interviews with rep samples
experimental research - ANSWER-test products, services and
communication effects by comparing treatment groups with
control groups
Quality Assurance - ANSWER-act of providing confidence that
a product or service will fulfill the CTQ by inspecting products
and reporting
quality improvement - ANSWER-process that uses the reported
information from quality assurance, analyzes why it is
happening that way, then plans and implements action on
improving the processes involved
, quality trilogy - ANSWER-Quality Planning
Quality Control
Quality Improvement
Job Analysis - ANSWER-Provides and understanding of the
requirements of the job - collect info re: duties/tasks,
environment, tools/equipment, relationships with supervisors,
qualifications
job analysis - ANSWER-may include these activities, review
responsibilities, research similar jobs, articulation of the most
important outcomes of the job
Job Analysis - ANSWER-may also be used in performance
review to identify or develop: goals/objectives, performance
standards, evaluation criteria
job description - ANSWER-list of responsibilities and functions
that are required in a particular position. Clearly identify and
spell out the responsibilities of a job. Written statements that
describe the duties, responsibilities, reporting relationship and
coworkers of a particular job.